16 Replies Latest reply on Jun 21, 2016 12:05 PM by Jeff Arola

    Photoshop crashing on Fill

    pwillener Level 8

      Photoshop 13.0.1 (CS6) on Windows XP


      Photoshop started recently crashing when doing a Content-aware Fill.  I select a thin rectangular marquee at the bottom of an image, then press Shift+F5, OK: crash!


      This is what the crash report contains:

      AppName: photoshop.exe


      ModName: photoshop.exe


      Offset: 014e7b27


      The crash created a minidump; is it worth attaching it to this topic?


      P.S. the crash is reproducible; it happens every time I do the above action.

        • 1. Re: Photoshop crashing on Fill
          Level 5

          By all means attach the whole crash report, Pat.


          It's long, but the engineers who can read crash reports need to see the entire report in order to interpret it adequately.

          • 2. Re: Photoshop crashing on Fill
            pwillener Level 8

            Unfortunately I am unable to retain that minidump.  Windows wants to send a crash report to Microsoft, and during that time a minidump is in my %temp% folder.  I cannot copy that file (in use by another program), and when I close the "Send report" panel, the minidump disappears.

            • 3. Re: Photoshop crashing on Fill
              Level 5

              Doesn't Windows keep crash report logs somewhere? 


              The Mac OS certainly does. 

              • 4. Re: Photoshop crashing on Fill
                pwillener Level 8

                To reproduce I use any jpeg, int this particular case it has a dimension of 1804x2741, open it with Photoshop, then select a narrow rectangular marquee at the bottom (in my case 12px), then Shift+F5, OK.


                • 5. Re: Photoshop crashing on Fill
                  pwillener Level 8

                  station_two wrote:


                  Doesn't Windows keep crash report logs somewhere? 

                  It seems not.  But I will try to reproduce it at home on Windows 7; perhaps I can find a way to keep the minidump.


                  P.S. Windows keeps some very minimal information in the Event Logs, but that is really quite useless.

                  • 6. Re: Photoshop crashing on Fill
                    Jeff Arola Adobe Community Professional

                    Have you reset the photoshop preferences?


                    Does it happen if you manually go to Edit>Fill>Content Aware?

                    • 7. Re: Photoshop crashing on Fill
                      pwillener Level 8

                      I have now reset the PS preferences.  After this, it does not happen every time I do a fill.


                      It seems that it never crashes when I go through the menu (Edit | Fill), but almost every time I use the keyboard shortcut.


                      I am now at home on Windows 7; I will try again on Windows XP tomorrow.


                      P.S. the first time it crashed I opened the debugger; this is the message it gave me:

                      Unhandled exception at 0x0000000141151810 in Photoshop.exe: 0xC0000005: Access violation reading location 0x000000000d3807b0.

                      • 8. Re: Photoshop crashing on Fill
                        pwillener Level 8

                        On Windows XP I have reset the preferences, but PS keeps crashing whether I use Edit | Fill or the keyboard shortcut.

                        • 9. Re: Photoshop crashing on Fill

                          We are getting this same problem. We have 4 PC's all exact same specs and software all using the Nvidia Quadro M6000 GPU with the exact same GPU driver across the board on all 4 machines. These are Windows 7 64 bit OS.


                          Photoshop is crashing the second we use the Content aware fill tool in Photoshop CC 2015. Worst part is it doesn't even generate a crash report.


                          I have tried a few graphics drivers that are newer and older directly from the Nvidia website and the program still crashes the same way regardless. Don't ask me why the other 3 machines don't have this problem.


                          We have also tried completely reinstalling Photoshop several times but the problem keeps happening.


                          Any assistance with this would be helpful, it seems no one has found a solution for this yet.

                          • 10. Re: Photoshop crashing on Fill
                            Jeff Arola Adobe Community Professional

                            Photoshop crashes when using Edit>Fill>Content Aware?


                            You might try resetting the photoshop preferences just to rule that out.


                            In photoshop go to Edit>Preferences>General, click on Reset Preferences On Quit and restart photoshop.


                            If that doesn't work, could you post the contents of Help>System Info from within photoshop?

                            • 11. Re: Photoshop crashing on Fill
                              ericam31472821 Level 1

                              Tried, resetting preferences but that didn't work. Below is my system info.


                              Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64

                              Operating System: Windows 7 64-bit

                              Version: 7 SP1System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

                              Physical processor count: 32

                              Logical processor count: 64

                              Processor speed: 2300 MHz

                              Built-in memory: 130947 MB

                              Free memory: 66683 MB

                              Memory available to Photoshop: 119681 MB

                              Memory used by Photoshop: 70 %

                              Design Space: Disabled.

                              Artboards: Enabled.

                              3D Multitone Printing: Disabled.

                              Highbeam: Disabled.

                              Image tile size: 1024K

                              Image cache levels: 4

                              Font Preview: Medium

                              TextComposer: Latin

                              Display: 1

                              Display Bounds: top=0, left=0, bottom=2160, right=3840

                              OpenGL Drawing: Disabled.

                              OpenGL Allow Old GPUs: Not Detected.

                              OpenGL Drawing Mode: Advanced

                              OpenGL Allow Normal Mode: True.

                              OpenGL Allow Advanced Mode: True.








                              glgpu[0].GLName="NVIDIA Quadro M6000"

                              glgpu[0].GLVendor="NVIDIA Corporation"




                              glgpu[0].GLRenderer="Quadro M6000/PCIe/SSE2"







                              glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

                              glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]





















                              clgpu[0].CLDeviceVersion="1.2 CUDA"


                              clgpu[0].CLName="Quadro M6000"

                              clgpu[0].CLVendor="NVIDIA Corporation"





                              License Type: Perpetual Volume License

                              Serial number: 90960161128898015832

                              Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\

                              Temporary file path: C:\Users\gfx\AppData\Local\Temp\

                              Photoshop scratch has async I/O enabled

                              Scratch volume(s):

                              E:\, 1.82T, 1.33T free

                              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\

                              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\


                              Installed components:

                              A3DLIBS.dll A3DLIB Dynamic Link Library

                              ACE.dll ACE 2015/03/11-23:42:10 79.562242 79.562242

                              AdbePM.dll PatchMatch 2015/04/28:18:15:43 1.563170 1.563170

                              AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0

                              AdobeOwl.dll Adobe Owl 5.2.7

                              AdobePDFL.dll PDFL 2015/03/18-12:03:59 79.133307 79.133307

                              AdobePIP.dll Adobe Product Improvement Program

                              AdobeXMP.dll Adobe XMP Core 2015/03/30-23:40:42 79.157747 79.157747

                              AdobeXMPFiles.dll Adobe XMP Files 2015/03/30-23:40:42 79.157747 79.157747

                              AdobeXMPScript.dll Adobe XMP Script 2015/03/30-23:40:42 79.157747 79.157747

                              adobe_caps.dll Adobe CAPS 9,0,0,5

                              AGM.dll AGM 2015/03/11-23:42:10 79.562242 79.562242

                              ahclient.dll AdobeHelp Dynamic Link Library

                              AIDE.dll AIDE 2015/03/20-23:41:44 79.562488 79.562488

                              amtlib.dll AMTLib (64 Bit) BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000

                              ARE.dll ARE 2015/03/11-23:42:10 79.562242 79.562242

                              AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

                              AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

                              Bib.dll BIB 2015/03/11-23:42:10 79.562242 79.562242

                              BIBUtils.dll BIBUtils 2015/03/11-23:42:10 79.562242 79.562242

                              boost_date_time.dll photoshopdva 8.0.0

                              boost_signals.dll photoshopdva 8.0.0

                              boost_system.dll photoshopdva 8.0.0

                              boost_threads.dll photoshopdva 8.0.0

                              cg.dll NVIDIA Cg Runtime 3.0.00007

                              cgGL.dll NVIDIA Cg Runtime 3.0.00007

                              CIT.dll Adobe CIT

                              CITThreading.dll Adobe CITThreading

                              CoolType.dll CoolType 2015/03/11-23:42:10 79.562242 79.562242

                              dnssd.dll Bonjour 3,0,0,2

                              dvaaudiodevice.dll photoshopdva 8.0.0

                              dvacore.dll photoshopdva 8.0.0

                              dvamarshal.dll photoshopdva 8.0.0

                              dvamediatypes.dll photoshopdva 8.0.0

                              dvametadata.dll photoshopdva 8.0.0

                              dvametadataapi.dll photoshopdva 8.0.0

                              dvametadataui.dll photoshopdva 8.0.0

                              dvaplayer.dll photoshopdva 8.0.0

                              dvatransport.dll photoshopdva 8.0.0

                              dvaui.dll photoshopdva 8.0.0

                              dvaunittesting.dll photoshopdva 8.0.0

                              dynamiclink.dll photoshopdva 8.0.0

                              ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022

                              icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

                              icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

                              icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

                              igestep30.dll IGES Reader

                              imslib.dll IMSLib DLL

                              JP2KLib.dll JP2KLib 2015/03/15-23:45:24 79.257449 79.257449

                              libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

                              libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

                              libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

                              LogSession.dll LogSession

                              mediacoreif.dll photoshopdva 8.0.0

                              MPS.dll MPS 2015/03/11-23:42:10 79.562263 79.562263

                              pdfsettings.dll Adobe PDFSettings 1.04

                              Photoshop.dll Adobe Photoshop CC 2015 16.0.0

                              Plugin.dll Adobe Photoshop CC 2015 16.0.0

                              PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.0.0

                              PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)

                              PSArt.dll Adobe Photoshop CC 2015 16.0.0

                              PSViews.dll Adobe Photoshop CC 2015 16.0.0

                              SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022

                              svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

                              tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

                              tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

                              TfFontMgr.dll FontMgr

                              TfKernel.dll Kernel

                              TFKGEOM.dll Kernel Geom

                              TFUGEOM.dll Adobe, UGeom©

                              updaternotifications.dll Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)

                              VulcanControl.dll Vulcan Application Control Library

                              VulcanMessage5.dll Vulcan Message Library

                              WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204

                              wu3d.dll U3D Writer



                              Required plug-ins:


                              3D Studio 16.0.0 (2015.0.0 x001 x003)

                              Accented Edges 16.0.0

                              Adaptive Wide Angle 16.0.0

                              Angled Strokes 16.0.0

                              Average 16.0.0 (2015.0.0 x001 x003)

                              Bas Relief 16.0.0

                              BMP 16.0.0

                              Camera Raw 9.6

                              Camera Raw Filter 9.6

                              Chalk & Charcoal 16.0.0

                              Charcoal 16.0.0

                              Chrome 16.0.0

                              Cineon 16.0.0 (2015.0.0 x001 x003)

                              Clouds 16.0.0 (2015.0.0 x001 x003)

                              Collada 16.0.0 (2015.0.0 x001 x003)

                              Color Halftone 16.0.0

                              Colored Pencil 16.0.0

                              CompuServe GIF 16.0.0

                              Conté Crayon 16.0.0

                              Craquelure 16.0.0

                              Crop and Straighten Photos 16.0.0 (2015.0.0 x001 x003)

                              Crop and Straighten Photos Filter 16.0.0

                              Crosshatch 16.0.0

                              Crystallize 16.0.0

                              Cutout 16.0.0

                              Dark Strokes 16.0.0

                              De-Interlace 16.0.0

                              Dicom 16.0.0

                              Difference Clouds 16.0.0 (2015.0.0 x001 x003)

                              Diffuse Glow 16.0.0

                              Displace 16.0.0

                              Dry Brush 16.0.0

                              Eazel Acquire 16.0.0 (2015.0.0 x001 x003)

                              Entropy 16.0.0 (2015.0.0 x001 x003)

                              Export Color Lookup Tables NO VERSION

                              Extrude 16.0.0

                              FastCore Routines 16.0.0 (2015.0.0 x001 x003)

                              Fibers 16.0.0

                              Film Grain 16.0.0

                              Filter Gallery 16.0.0

                              Flash 3D 16.0.0 (2015.0.0 x001 x003)

                              Fresco 16.0.0

                              Glass 16.0.0

                              Glowing Edges 16.0.0

                              Google Earth 4 16.0.0 (2015.0.0 x001 x003)

                              Grain 16.0.0

                              Graphic Pen 16.0.0

                              Halftone Pattern 16.0.0

                              HDRMergeUI 16.0.0

                              HSB/HSL 16.0.0

                              IFF Format 16.0.0

                              IGES 16.0.0 (2015.0.0 x001 x003)

                              Ink Outlines 16.0.0

                              JPEG 2000 16.0.0

                              Kurtosis 16.0.0 (2015.0.0 x001 x003)

                              Lens Blur 16.0.0

                              Lens Correction 16.0.0

                              Lens Flare 16.0.0

                              Liquify 16.0.0

                              Matlab Operation 16.0.0 (2015.0.0 x001 x003)

                              Maximum 16.0.0 (2015.0.0 x001 x003)

                              Mean 16.0.0 (2015.0.0 x001 x003)

                              Measurement Core 16.0.0 (2015.0.0 x001 x003)

                              Median 16.0.0 (2015.0.0 x001 x003)

                              Mezzotint 16.0.0

                              Minimum 16.0.0 (2015.0.0 x001 x003)

                              MMXCore Routines 16.0.0 (2015.0.0 x001 x003)

                              Mosaic Tiles 16.0.0

                              Multiprocessor Support 16.0.0 (2015.0.0 x001 x003)

                              Neon Glow 16.0.0

                              Note Paper 16.0.0

                              NTSC Colors 16.0.0 (2015.0.0 x001 x003)

                              Ocean Ripple 16.0.0

                              OpenEXR 16.0.0

                              Paint Daubs 16.0.0

                              Palette Knife 16.0.0

                              Patchwork 16.0.0

                              Paths to Illustrator 16.0.0

                              PCX 16.0.0 (2015.0.0 x001 x003)

                              Photocopy 16.0.0

                              Photoshop 3D Engine 16.0.0 (2015.0.0 x001 x003)

                              Photoshop Touch 14.0

                              Picture Package Filter 16.0.0 (2015.0.0 x001 x003)

                              Pinch 16.0.0

                              Pixar 16.0.0 (2015.0.0 x001 x003)

                              Plaster 16.0.0

                              Plastic Wrap 16.0.0

                              PLY 16.0.0 (2015.0.0 x001 x003)

                              PNG 16.0.0

                              Pointillize 16.0.0

                              Polar Coordinates 16.0.0

                              Portable Bit Map 16.0.0 (2015.0.0 x001 x003)

                              Poster Edges 16.0.0

                              PRC 16.0.0 (2015.0.0 x001 x003)

                              Radial Blur 16.0.0

                              Radiance 16.0.0 (2015.0.0 x001 x003)

                              Range 16.0.0 (2015.0.0 x001 x003)

                              Render Color Lookup Grid NO VERSION

                              Reticulation 16.0.0

                              Ripple 16.0.0

                              Rough Pastels 16.0.0

                              Save for Web 16.0.0

                              ScriptingSupport 16.0.0

                              Shake Reduction 16.0.0

                              Shear 16.0.0

                              Skewness 16.0.0 (2015.0.0 x001 x003)

                              Smart Blur 16.0.0

                              Smudge Stick 16.0.0

                              Solarize 16.0.0 (2015.0.0 x001 x003)

                              Spaces 16.0.0

                              Spatter 16.0.0

                              Spherize 16.0.0

                              Sponge 16.0.0

                              Sprayed Strokes 16.0.0

                              Stained Glass 16.0.0

                              Stamp 16.0.0

                              Standard Deviation 16.0.0 (2015.0.0 x001 x003)

                              STL 16.0.0 (2015.0.0 x001 x003)

                              Sumi-e 16.0.0

                              Summation 16.0.0 (2015.0.0 x001 x003)

                              Targa 16.0.0

                              Texturizer 16.0.0

                              Tiles 16.0.0

                              Torn Edges 16.0.0

                              Twirl 16.0.0

                              U3D 16.0.0 (2015.0.0 x001 x003)

                              Underpainting 16.0.0

                              Vanishing Point 16.0.0

                              Variance 16.0.0 (2015.0.0 x001 x003)

                              Virtual Reality Modeling Language | VRML 16.0.0 (2015.0.0 x001 x003)

                              Water Paper 16.0.0

                              Watercolor 16.0.0

                              Wave 16.0.0

                              Wavefront|OBJ 16.0.0 (2015.0.0 x001 x003)

                              WIA Support 16.0.0 (2015.0.0 x001 x003)

                              Wind 16.0.0

                              Wireless Bitmap 16.0.0 (2015.0.0 x001 x003)

                              ZigZag 16.0.0


                              Optional and third party plug-ins: NONE


                              Plug-ins that failed to load: NONE




                              Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html

                              Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html

                              Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

                              Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html

                              Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html

                              Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html

                              Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

                              , C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html


                              Installed TWAIN devices: NONE

                              • 12. Re: Photoshop crashing on Fill
                                Jeff Arola Adobe Community Professional

                                You need to update photoshop with the 2015.1.2 update and see if that fixes the problem.


                                Use Help>Updates from within photoshop.

                                • 13. Re: Photoshop crashing on Fill
                                  ericam31472821 Level 1

                                  Ok we ran the update as suggested, Content Aware Fill still crashes the program on first use.

                                  • 14. Re: Photoshop crashing on Fill
                                    Jeff Arola Adobe Community Professional

                                    If you go to Edit>Preferences>Performance, uncheck Use Graphics Processor and then restart photoshop, does that make a difference?

                                    • 15. Re: Photoshop crashing on Fill
                                      ericam31472821 Level 1

                                      We tried that as well, still crashes.

                                      • 16. Re: Photoshop crashing on Fill
                                        Jeff Arola Adobe Community Professional

                                        Adobe Photoshop CC 2015.5 is out today, perhaps that will fare better.


                                        You can get the new version using the Creative Cloud Desktop Application.