1 2 3 Previous Next 80 Replies Latest reply on Aug 8, 2018 7:27 AM by Kurt Lang

    Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)

    kayphoto2

      I recently purchased Photoshop CS6 from an online store called Software Tech Store. I was surprised when I recieved a package in the mail containing an a small cardboard box (opened) with the photoshop disk, but no invoice, no manuel, no information, nothing but an obviously used disk.

       

      When I contacted them about the serial number missing, and other concerns, I was told that they had emailed it. (They had not). So they quickly emailed a false serial number, which left me with a useless disk.

       

      When I emailed about the issue, they tried to tell me it was a problem with my internet connection. Clearly not the case. They insisted that the serial was valid, when obviously it was not.

       

      I tried calling numerous times, and their phone sytem just loops back to the original message after selecting the right prompt, then I reached someone via their online chat forum, who basically informed me that Adobe does not use the original packaging anymore, as an attempt for people to purchase cloud. I have copied and pasted the chat below, please see the lines in bold print. I am just wondering if there is any truth to this at all. They sent me a fake refund reciept, and still have not, infact refunded my account, nor do I believe they have any intention of doing so.

       

      Any insight on this would be greatly appreciated. Thanks! '

       

       

      You are now chatting with 'SoftwareTech'

      SoftwareTech: Hello.  How may I assist you?

      Kateri: I just purchased Adobe photoshop CS6, and the package was open, the disk appears to be used, and I was not provided with a valid serial number. I feel that I have been scammed.

      SoftwareTech: it was sent to your email

      SoftwareTech: the serial number

      SoftwareTech: can i have your order number please

      Kateri: The serial number is not valid.

      Kateri: Order # 100008807

      SoftwareTech: can i have your order number please

      SoftwareTech: i will check that hold on please

      Kateri: Unless I am provided with a valid working serial number, I need to refunded immediately.

      SoftwareTech: you sent us an email

      SoftwareTech: correct

      SoftwareTech: for the refund

      Kateri: yes

      SoftwareTech: no problem we will refund you the amount you paid

      SoftwareTech: no problem

      Kateri: Immediately.

      SoftwareTech: yes

      SoftwareTech: you will have it in less than 15 min

      SoftwareTech: we will send the receipt to your email

      Kateri: Why on earth would I be sent a useless, opened disk?

      Kateri: Is this company a complete scam?

      SoftwareTech: it's not opened

      SoftwareTech: Adobe cancelled the box

      SoftwareTech: and now they are sending the serial number via email

      SoftwareTech: and they ship the DVD

      Kateri: It was opened.

      SoftwareTech: either that way or cloud

      SoftwareTech: it's not opened this is how they send it

      SoftwareTech: i know it's not good way

      SoftwareTech: but adobe is doing that

      SoftwareTech: to force people to buy cloud

      Kateri: I'm ready to file charges.

      SoftwareTech: it's the new thing

      SoftwareTech: i am doing the refund right now

      SoftwareTech: hold on please

      SoftwareTech: i just sent you the receipt to your email

      SoftwareTech: and your order has been refunded

      Kateri: It has not been refunded.

      SoftwareTech: we refunded your credit card the amount you paid and we sent the receipt to your email

      SoftwareTech: did you get it

      SoftwareTech: ?

      Kateri: No. I received what is problably a fake receipt, but my account has not been credited. I want to be refunded IMMEDIATELY.

      SoftwareTech: it's not fake

      SoftwareTech: ok

      SoftwareTech: you are not scam

      SoftwareTech: please

      SoftwareTech: your credit card has been refunded

      SoftwareTech: and we sent you the receipt

      SoftwareTech: it's not fake

      SoftwareTech: and we are not fake

      Kateri: My account has not been refunded.

      SoftwareTech: yes it will shows in 2 to 3 business days

      SoftwareTech: believe me there is nothing to be worry

      SoftwareTech: we are not scam

      SoftwareTech: we used to sell full retail boxes

      SoftwareTech: but Adobe cancelled that

      SoftwareTech: and we are having problem because of the new way

      SoftwareTech: we are sorry

        • 1. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
          OldBob1957 Level 4

          First, just so you know, this is a user-to-user forum, but some Adobe employees do drop by now and then.

           

          That said;

           

          My understanding is that, for some time now, whether CS6 or CC, the software is DOWNLOAD ONLY -- no actual disks anymore at all. It certainly sounds to me like you were dealing with scammers. I would check that credit card statement very carefully to make sure that:

           

          A) they refunded your money.

           

          B) No unusual charges appear over the next few months.

           

          Good luck.

           

          --OB.

          • 2. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
            Level 7

            Try to get a refund, but it has all the hallmarks of a classic pirated software sales site.

            So also update your antivirus and scan your system for new malware.

            1 person found this helpful
            • 3. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
              Level 5

              In short:  you got ripped off. 

              • 4. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                gener7 Adobe Community Professional & MVP

                If you pay by credit card,you have the right to dispute the charge, and your credit card issuer will credit the funds to your account and attempt to collect from the store. You have 30-45 days depending on your issuer's terms. Also cancel the old card and get a new card issued.

                • 5. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                  Mylenium Most Valuable Participant

                  What the others said - you have been had. Reclaim your payment with your credit card company.

                   

                  Mylenium

                  1 person found this helpful
                  • 6. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                    Kurt Lang Level 1

                    Worse, they have your credit card number, which is what a lot of these types of places are really after. Call the credit card company and dispute the charge. And, cancel that card immediately and have them issue you a new card.

                    • 7. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                      kayphoto2 Level 1

                      Thanks everyone. Cancaled the card. Never had this happen before, hopefully learned my lesson!

                      • 8. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                        Sedary

                        This is all rather odd because from at least June through August 2013, they (softwaretechstore) were listed  through http://partners.adobe.com/resellerfinder/na/findreseller.jsp as being a Certified Reseller in Plattsburg - athough based in Dorval, Quebec just like the Certified Reseller, Canada Software Outlet is now!  They're duplicate sites, just about.  Why are they listed through Adobe as being legitimate?  At least, the Plattsburg location was through August.  If you can't trust Adobe's own listings for resellers, who can you trust?

                        I've since spoken with Adobe and their Reseller Dept didn't seem to have a problem with the listing, seeming to ignore that a pirate could possibly list there with them.  They did say it was a volumn license and sometimes those have a hard time going through correctly.  My problem, and what caused a flag to go up, is that my Firefox browser told me "This Connection is Untrusted" when I tried to connect to register the product.  I found, on the forum, where this had happened before but was corrected (Not for me.) and also I found this page.

                        I was put through to Customer Service, unable to do the call-back, I waited until someone came on the phone to help me but his connection was bad and we had to agree for me to call back.  Because of work here, I haven't had the time to re-do the call.

                        Oh, and the only charge ever on my credit card was from the reseller at their office in Canada.

                        • 9. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                          Sedary Level 1

                          Why was it listed on Adobe's Partners search results, at least from June through August 2013 if it's a pirate company!  A search for Plattsburg in the US easly pulled it up.  It looks like a US presence for the site, CanadaSoftwareOutlet.ca that's listed even now under the city, Dorval, the very same place credit card purchases from TheSoftwareTechStore clear through.  The sites are basically verbatim to each other.

                          • 10. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                            Level 5

                            Sedary wrote:

                             

                            Why was it listed on Adobe's Partners search results…

                             

                            No one in these forums is in a position to answer any questions about why the Adobe bureaucracy does anything.

                            • 11. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                              Sedary Level 1

                              That was a rhetorical question but, with [Staff ++++] after the name I replied to, I was maybe hoping for an answer.   No problem.  My gut feeling was peacful through it all but the above answers sent my head for quite a spin.

                              Anyway, here's how to fix it - not that anyone needing to know is going to read it at this point but some may still not want to go on the Cloud.  (This is my very first use of PS ever.)

                              If a vendor (reseller) is indeed listed on Adobe's site as an authentic reseller even down in the bowels of the Certified realm and the price seems too good to be true, keep in mind [1] you may be looking at the US$ amount translated over from the Canadian$ amount because you are looking at the US presence of the very same web site which you'll find listed under CANADA; and [2], you will receive a Volume License.    [Thanks, Adobe Reseller Dept. via phone.]  Therefore, make SURE that even though you are installing from a CD, you have an Internet connection even from the start.  The pop-up window for registering your product will come up right at the beginning of installation.  

                              ALSO, if you do not double check the following things before even sticking in the CD, your web browser may flag that registration page with a "This Connection Is Untrusted" message.  Check to make sure your date and time are correct.  (Mine was.)  Next, go into your AV and make sure you do NOT have SSL scanning enabled.  Mine was checking the SSL's so I was receiving a flag.  [Thanks support.Mozilla topics.]  Disabled it.

                              Second try for installation:  Voila!  Installation and registration are done in a clean sweep!  Happy, happy!     The CD is indeed being packaged in a padded manilla envelope now but it will STILL have the coded halogram Genuine Adobe sticker stuck to the envelope.

                              • 12. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                                Trevor.Dennis Adobe Community Professional

                                Sedary wrote:

                                 

                                That was a rhetorical question but, with [Staff ++++] after the name I replied to, I was maybe hoping for an answer. 

                                 

                                Wikipedia says that Adobe Systems has over 11,000 employees, and I read a couple of years ago, that the Photoshop Development Team numbers a bit over 60 people. I suspect the various 'sales' teams number in the thousands of people, but I doubt any of those people have evr posted in the forums, unless it was to ask how to ue their own copy of Photoshop etc.

                                • 13. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                                  Ohya

                                  Just bought a CS6 Master Collection from thesoftwaretehstore.com on 12/09/2013

                                  without any issue.  As a matter of fact, the purchase experience was one of the best

                                  we ever had for the last 30 years of online shopping.  They packed the little original

                                  Adobe CD/DVD cardboard boxes in a padded envelop, shipped in from Canada

                                  and the package arrived at East Long Island of NY on 12/11/2013.  Installed on a

                                  Windows machine with the serial number they provided and everything went flawlessly.

                                  They sent the serial number in email and questions were answered in email almost

                                  instantenously.  Cannot be happier with their service!  Of course we will update if we

                                  experience any issue down the road.

                                  • 14. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                                    katieny1974 Level 1

                                    Many years ago when I first started using Adobe software, I had a similar experience though through a different retailer. Now I only purchase my software directly through Adobe. Three words: Peace.of.mind . . .

                                    • 15. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                                      Ohya Level 1

                                      similar experience of good or bad?

                                      my experience with the software tech store is very good so far.

                                      • 16. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                                        katieny1974 Level 1

                                        No, a similar (unpleasant) situation with a different retailer. Ever since then I've only purchase my Adobe software from Adobe. I know what I'm getting is legit.

                                        • 17. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                                          jlnalee11

                                          I bought Adobe photoshop Cs6 from them, and it works perfectly fine.  However, they sold me a serial number that is registered to another user. So i cannot register it on my adobe account.  I've been talking with the adobe customer service rep, and it seems that there is nothing they can do. Now I'm going to talk to software tech to see what they say... I'll update soon.

                                          • 18. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                                            Kurt Lang Level 1

                                            Unfortunately, you are goosed. That's why places like this should be shut down. They knowingly sell stolen serial numbers. They work for some people because the legitimate owner has only activated the software once. The number you got has two activations already in use. That's all that's allowed per number, so you (and anyone else) are blocked.

                                            • 19. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                                              jlnalee11 Level 1

                                              Been through that before.. if she authorized the transaction, then she cannot cancel the payment.

                                              • 20. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                                                gener7 Adobe Community Professional & MVP

                                                CC charges can be disputed in a 30-45 day window with the issuing bank if fraud is involved. So that and blocking the card so the numbers can't be used again should work. Ask Adobe for written confirmation that the serial number is bogus.

                                                • 21. Re: Is Software Tech a legitmate retailor of Photoshop CS6?
                                                  Sedary Level 1

                                                  Interesting that "Nope. Pirate site." has been added.

                                                  When buying CS6 I actually went to Adobe's page listing officially approved resellers and found this company AND it's Canadian sister company BOTH listed on Adobe's listing as legitimate resellers - so I purchased.  Then I found this page, read it, and freaked out.  At that point, I actually called Adobe at 408-5xx-xxxx and spoke to a guy in the Reseller Department [The receptionist determined that's who I needed to speak with.] and told him a pirate company had listed themselves within the legitimate resellers and they needed to look into it.  He asked me questions.  Seemed satisfied that I had legitimate material, asked for the serial number, told me I had a Volume License.  "Volume License?!  I didn't think individuals could have volume licenses!"  I exclaimed.  "Yes," he assured me -- and then told me they were rather hard to get registered. Oh, and the hologram sticker was there when he asked.  Numbers on it were OK'd.  I tried installing again, THIS time when I was actually online --- and the registration went right through.  The first time I installed, I was offline and tried registering later.   I have run MBAM and KIS and no malware has been discovered on my laptop.  So (once again) at the time I bought, this company WAS INDEED listed on Adobe's own Adobe Partner's listing as a LEGIT reseller of their products.  It's VERY interesting if they never were, isn't it....  What does that tell you about Adobe's own site.  Plus their actual employee passed on my CS6 product as real.  That is all I have to go on.

                                                  • 22. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                    Trevor.Dennis Adobe Community Professional

                                                    Sedary, that's a useful addition to this thread, and information that, frankly, surprises me.  I guess it is true what they say about the trouble with 'Assume' is.  Thanks for the feedback.

                                                    • 23. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                      sfmittels

                                                      This is an interesting thread. I just went through a similar situation with Lightroom 5. I purchased the software on 4/21/14 from Software Tech Store. I was sent an email with download, installation and registration instructions, plus a registration number. I followed the instructions, and everything installed and registered just fine. However, I began receiving emails from Adobe telling me my evaluation copy of Lightroom 5 was approaching its expiration. I called Software Tech Store (1-855-429-1985) and was told not to worry. I called Adobe Customer Service and explained the situation. At first, the rep told me my registration number was associated with a different email address than my own. She then said she would speak with her supervisor. She came back on the line and told me this is a "Volume License" and that everything is fine with my installation. Confusing, and it will be interesting to see if Adobe pulls the plug soon, but so far, the software boots up and functions just fine with no warnings about imminent expiration or about being an evaluation copy.

                                                      • 24. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                        gener7 Adobe Community Professional & MVP

                                                        The point behind a volume license is for a large company to purchase licenses in bulk, not for stores to resell them as individual licenses. I'm surprised to hear that Adobe goes along with this. There must be more to this story,but that you had to make a few phone calls tells me Software Tech did not explain up front this was a volume license which again is strange.

                                                        • 25. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                          Sedary Level 1

                                                          I don't understand the in's and out's of it all but when I did contact Adobe's Reseller Dept, and was told it was a Volume License (which, when I tried the registration in the beginning from my tablet during the panic - just to see what it did there - it stated it was a Volume License), I specifically asked the guy* I spoke with, "I didn't know it possible for an individual to buy a Volume License product!" and he said, "Yes."

                                                          In my very original comment, I linked the Adobe web page where their Authorized Resellers are listed but the link is gone from my posting now. However, you can look it up through Adobe's main site. You must plug in the name of the city where the company is located in order for any list to be displayed.  AT THE TIME OF MY ORDER, Plattsburg, NY as well as Dorval, Quebec, CA were available and Software Tech Store as well as their parent company across the border were both located in their respective city's list.  As an artist, I am VERY aware of piracy and copyright infringement issues and I wanted no part of it - thus my extreme care.  [*guy = whoever the switchboard operator put me through to in the Reseller Dept.]

                                                          • 26. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                            gener7 Adobe Community Professional & MVP

                                                            I understand. It worked well for you. Just be aware that the confusion arises over the buyer thinking they are getting a individual license and not being told they have actually got a Volume license, which does make for a lot of unnecessary phone calls back and forth. So it is legit and you are safe.

                                                             

                                                            Out of curiosity, what did they charge you for your license/copy of CS6?

                                                            • 27. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                              Mijbil

                                                              I have bought alot of software from this company and have not had problems. The material purchased has included both downloads and boxed versions (they were always immaculate, by the way). With the downloads the serial numbers provided were not always ready to use right away because the firm had to get them from Adobe to send to us. As a small firm we used this company because they were the cheapest, and if you have to buy a whole bunch of licenses at once (old licenses are not transferable to replacement machines), this is cost effective. That being said, their customer service is patchy, and sometimes difficult to get a hold of. If there is a pirate site intercepting their traffic I am not aware of it. I am in Canada so this may make a difference.

                                                              • 28. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                Mijbil Level 1

                                                                Just to follow up, because I had not used them in a few months I am dismayed to see their site is no longer active. I guess it makes sense given the problems experienced by others here.

                                                                • 29. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                  Test Screen Name Most Valuable Participant

                                                                  One thing to consider, if a company goes out of business it would be easy for a fake to set itself up to take advantage of the former good reputation of a company, and rely on people Googling for the company to put themselves forward. In extreme cases this could happen even while the first company was still trading. I have no view on whether you experienced this.

                                                                  • 30. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                    Level 7

                                                                    >> the serial numbers provided were not always ready to use right away because the firm had to get them from Adobe to send to us.

                                                                     

                                                                    That should have been a red flag. That's now how it works.

                                                                     

                                                                     

                                                                    >> (old licenses are not transferable to replacement machines)

                                                                     

                                                                    That also is a problem, because you CAN move a license from one machine to another.

                                                                    • 31. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                      Mijbil Level 1

                                                                      Not according to my understanding of the terms of use. Correct me if I am wrong, I think you are allowed 2 installs, that's it. I can't install my previous CS5s on my newer machines because of this.

                                                                      With respect to the other item, their reason was because Adobe wasn't open for them on the weekend so they advised installing as a trial and the licenses would be sent on Monday, which they were. When CS6 costs $700 instead of $1200, yes it made us curious, but we vetted them with Adobe and there were no issues at the time (a month or two before the post at the top.) Our last purchase with them was June of last year, and we had no issues.

                                                                      • 32. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                        Level 7

                                                                        You are allowed two installations not to be used simultaneously.  But if you deactivate on one system, you can install on another system and activate.  Otherwise nobody would ever be able to upgrade their machines.

                                                                         

                                                                        Yes, you can install CS5 on new machines, just deactivate on the old machines.

                                                                         

                                                                        And yeah, that really isn't how the serial number system works.  You got B.S'd by pirates.

                                                                        • 33. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                          Mijbil Level 1

                                                                          Still not convinced they were pirates at that point if Adobe vouched for them. Otherwise I would have expected Adobe to have invalidate the installs.

                                                                          • 34. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                            gener7 Adobe Community Professional & MVP

                                                                            Well I'm not privy to your conversations with Adobe, but did you register the serial numbers under your Adobe account on Adobe's site?

                                                                            • 35. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                              Mijbil Level 1

                                                                              Yes. That's why I'm convinced it was legit.

                                                                              • 36. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                                Test Screen Name Most Valuable Participant

                                                                                Welll..... not exactly. As I understand it, this is no proof. For example, I've heard of private in-house company serial numbers which are stolen (a whole block of them) and sold. These are still valid, it's the selling of them (separately) which is invalid.

                                                                                • 37. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                                  Kurt Lang Level 1

                                                                                  As Chris noted, you were B.S.'d. That they told you Adobe "vouched" for them was a flat out lie. A legitimate reseller doesn't need to be vouched for.

                                                                                   

                                                                                  1) Legitimate downloads are only available from Adobe. You'll find various sites, such as www.macupdate.com that you can find Adobe's software listed on. But when you click one of their links, it redirects you to Adobe's site to download the trial software. All legitimate sites operate this way. Crooks have copies of the software on their own servers.

                                                                                   

                                                                                  2) There's no such thing as not being able to contact Adobe on the weekends to get a legitimate serial number. If you purchase a legal boxed item, the serial number is in the box. For online purchases from Adobe, whether you're talking about CS6, or the CC apps, you get your activation code (CC apps) or serial number (CS6, etc.) within minutes via email no matter what day of the week it is. It's automated. No human has to be on staff to get that activation code to you on Saturday or Sunday.

                                                                                  • 38. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                                    Mijbil Level 1

                                                                                    That maybe the case in some instances. I would expect they would not have an unlimited access to serial numbers that way, and how would they have the huge selection of software for purchase (not just Adobe products) for sale this way: They don't just fall of the back of a truck. Also, if Adobe can tell when I have attempted to use my laptop's Acrobat while I still have my desktop Acrobat open (I get an error message), I would think they would be tracking it quite easily.

                                                                                    I spoke to Adobe not Software Tech when we vetted them.

                                                                                    Boxed item serial numbers were on the boxes, not downloaded.

                                                                                    Installs were only ever downloaded from Adobe. Serial numbers usually came minutes after the transaction finalized. I can't explain the lag with the one instance.

                                                                                    At the end of the day the only thing I care about is that I now have to source my office software from someone else.

                                                                                    • 39. Re: Is Software Tech a legitmate retailor of Photoshop CS6?  (Nope, pirate site)
                                                                                      Mijbil Level 1

                                                                                      We spoke to Adobe to vet them, not Software Tech.

                                                                                       

                                                                                      At the end of the day, I now have to find a new source for my office software. We used them because they were cheap and because we wanted perpetual licenses which are no longer offered by Adobe directly.

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