2 Replies Latest reply: Jul 8, 2013 2:30 PM by VisitMoffatCounty RSS

    when tracking files I only see anonymous...how do I fix that?

    VisitMoffatCounty

      I have a paid subscription and when I go to view & track files I am only able to see how many downloaded the files but not WHO. It simply shows anonymous. I have used the service in the past and was able to see the email address of the person downloading the files. I was upgraded and now I cannot. I have tried live chat help and that was no help. What do I need to do to start seeing WHO is downloading the files that I send?