[Moved from Photoshop forum to Photoshop Elements forum]
Do you get an error message? Does the program crash? What happens?
Oh, and your operating system, please?
My operating system is windows 7,when i try to create a collage it attempts to work but when i click ok after selecting the size i want from the drop down list,i get a
message tlling me that ''photoshop elements has stopped working'' a program has caused this to happen and windows will go online to try and solve this..
I have been using Elements 11 for about 12mths and not had any problems whatsoever with the other features,my son recently asked me to create a collage for a web page he is building (hes a classical pianist.)this is really frustrating....
Also is it possible to save a collage photo as a jpeg file...?
Sorry to be a pain but i would like to resolve this ''minor'' issue......
Thanks for the help all is well after doing the reset...
Great, thanks for letting us know it worked.
My problem is the same I am running Windows 7 but with google chrome as the browser. Do think that this could be one of the causes to the collage problem?
Thanks for the information Barbara but I have followed your instructions to the letter but it did not work for me. Today however it only shutdown when I tried to import the selected photoes after changing the paper size from A4 Portrait to A4 Landscape. If I left it at A4 Portrait or changed it to the third paper size listed i had no problems.
Message was edited by: dave childs
I'm also on Windows 7 and have followed the instructions to reset preferences to no avail. It's odd that only 11 x 8.5 is not working for me. I was just able to create a 12x12 and earlier accomplished an 8.5x11.
11.00 x 8.50 is what I want. Errr....
After following all the suggestions here, I've still been unable to create an 11 x 8.5 collage without PE11 crashing. I would love to hear other suggestions if anyone has them. Pretty desperate to make this work!
Thanks, in advance for any help.
Sorry about the trouble so far.
What have you tried so far for troubleshooting?
After selecting OK on the creation page, how far does it get in the process before crashing?
The first thing it does is begin downloading assets
Next starts to resize and place the assets on a new document.
Where along this process do you see the crash?
Have you tried seeing if you crash in a new administrative user?
Try creating one, and test it out with that Admin user. Here are the steps to create a new account: http://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html
Let us know the more information when you get a chance.
I am having the same problem as dbobby.
The error message shows up quite quickly, you don't see any of the layout outlines being created.
I have tried all of the solutions listed on this stream of posts and none of them have helped.
I had PSE11 installed on a Win XP machine and I have talked to a friend who has PSE 11 installed on a Win 7 machine and going to the 11x8.5 composite layout caused the program to crash in both cases. So it appears this is not an isolated problem.
Here is the crash info and my system info:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsEditor.exe
Application Version: 18.104.22.168
Application Timestamp: 503fe13a
Fault Module Name: PhotoshopElementsEditor.exe
Fault Module Version: 22.214.171.124
Fault Module Timestamp: 503fe13a
Exception Code: c0000005
Exception Offset: 00c4d546
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Elements Organizer 126.96.36.199
Core Version: 11.0 (20120830.r.32025)
Language Version: 11.0 (20120830.r.32025)
Catalog Name: Elements 11 main catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\Elements 11 main catalog\
Catalog Size: 138.8MB
Catalog Cache Size: 1.8GB
Operating System Name: Windows 7
Operating System Version: 6.1 Service Pack 1
System Architecture: AMD CPU Family:15 Model:4 Stepping:2 with MMX, SSE Integer, SSE FP
Built-in Memory: 6GB
Free Memory: 3GB
Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: 7.75
Adobe Reader Version: Not installed
Adobe Acrobat Version: Not installed
CD and DVD drives:
H: (HL-DT-ST BD-RE BUS: 1 ID: 1 Firmware: WH14NS40)
Hope this helps to shed some light on the problem.