Moving this discussion to the After Effects forum.
What OS? What Version of AE? When does it crash? Do you have a crash log? There's not enough information to even guess.
As Rick says, we need to know a lot more if we're going to help you. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"
What the others said - we need exact system info, project info, what AE version you use, the exact error message. And the obvious answer to your question is most likely a font issue, so check your system's fonts and remove the ones you don't need. Conversely, if you use an odd combination of language settings on your system, setting it to something "neutral" like English might also go a long way toward avoiding the crash.
Apologies for not going into enough detail. I just bought 2 seats on the creative cloud so it is After Effects CC 12.0 which I’m running on a Mountain Lion 10.8.4 on a Mac Pro. The error occurs the moment I drop the numbers effect onto a solid. This is the error:
After Effects error: crash occurred while invoking the effect Numbers
Previously I have been running CS5, so to get round this, as I had to have the numbers effect, I worked back in CS5 which has always been stable and it worked fine, no crash with the numbers effect.
I can send the problem report but as you can guess it's really long.
I just tried numbers on all of my Mac's. Mac Mini, Mac Pro, MacBook Pro R. No crashes, no problems at all. What font are you selecting? I'd look first at a corrupted font. Does the crash happen before you can pick a font or after?
i don't actually get as far as selecting a font, it crashes the moment i drop the effect on. i dont know if it is a corrupted font as it works on my cs5 version of after effects just not on the very latest creative cloud version. i've also tried it on my collegues imac who now has creative cloud installed and i get the same crash.
I'm having the same problems as Rick. As soon as I try to put the numbers effect on a solid, After Effects crashes immediately:
Here's my info:
AE CC version 18.104.22.1684
Mac OS X Lion 10.7.5
Early 2008 Mac Pro Tower, 2 x 2.8 GHz Quad-Core Intel Xeon
Last log message was: <140735225129312> <UnconstrainFPSIfAppropriate> <5> Setting ADBEVideoFPS constraint off
Seems odd, as it works fine in CS6...
We've been looking at crash reports coming in for this, and it appears that this may be happening only if you have fonts installed that have characters in their names that don't match the character set in which you're running your software (e.g., a font with a Chinese name on a computer running the OS and applications in English).
Is that the case for you?
By the way, be sure to enable the crash reporter so that we can get this information. Choose Help > Adobe Crash Reporter and select the option to always show the crash reporter dialog box. That helps us to track down and fix these kinds of things.
Thanks for the response, Todd.
I'll double check my fonts to see if I can find the culprit.
To get a "counting" effect, I used a work around and created an expression that counted up using a text layer.
Having the same problem, only in CC (CS5.5 and CS6 work fine). I did delete a bunch of korean fonts with no luck. I don't have time to troubleshoot tonight, but will keep an eye on this thread. Thanks for the help.
AE CC 22.214.171.1244
OS X 10.8.4 Build 12E55
Hey ikander, I'd REALLY like to know that expression, if you wouldn't mind sharing... I have no coding skillz and need to match a digital clock to a ticking analog second hand on a 'real' clock. I have the expression for the secondhand:
wholeSecond = Math.floor(time); rotateDuration = 0.2; anglePerSecond = 6; // 360 / 60 startAngle = wholeSecond * anglePerSecond;
linear(time, wholeSecond + 0.8, wholeSecond + 1, startAngle, startAngle + anglePerSecond)
My Numbers AND Timecode FX consistently crash AE CC... sigh
Hmm...the one I used was really simple and probably wouldn't help for what you're trying to do. I just used the expression from this site:
We beleive that we've isolated the problem.
I'll post more detailed workaround instructions if necessary, but for now, if you are totally blocked by this, try these steps:
Open your Font Book Application
Click on All Fonts
Look in the Font column for any fonts that have accent characters in their name.
That should resolve the problem.
The one we have identified so far is the font Arrière Garde, but there are certainly others.
And note that it's how the font name appears in Font Book that matters, not the font filename itself.
Let us know if this resolves the issue for you.
After Effects Quality Engineering
Triple-checked my Font Book list. No accent font names at all...
Any other Roman character variants in any of the Font names?
The same problem here. AE CC on Mac Pro 10.8.4. no fonts with accent or roman characters. Everytime I apply a text effect like timecode or numbers an a solid AE CC immediately crashes. But it works with AE CS5 on the same machine.
Thanks for the help!
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It could be font family names, font style names or font display names that are causing the problem, so you might want to drill down a bit further to see if anything jumps out.
If nothing does, the next approach for a workaround is to methodically enable/disable and/or remove fonts until you can isolate it down to the problem one.
Take half of your fonts and disable them.
Does that elimiate the crash?
A - If yes, now re-enable these fonts and disable the other half
B - If no, then disable half of the remaining enabled set
Does that eliminate the crash?
Repeat steps A-B and eventually you can narrow it down to the offending font.
If you do manage to identify a problem font, please post the information here so that others might more quickly work around this bug.
And the good news is that we have a fix for this already in place internally that you will see in the next AE CC update.
Thanks for all your help Paul, I will have a look and see what the problem font is.
Looking forward to the AE CC update that will fix the issue
I'm speechless - I installed the AE CC Update of today and the Text-Plugs are still crashing AE! Sorry Adobe but this is ridiculous! So please tell me when You gonna fix this unacceptable situation!
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This is fixed in the After Effects CC (12.1) update due to be released in a few weeks.
Thank your for your quick response Todd - meanwhile I use CS6 for my project ;-)
It works! going to animate so many numbers today... thanks for keeping with this, Todd.