1 Reply Latest reply on Jul 9, 2013 11:27 AM by Michael J.A. Smith

    I can't install Adobe Scout


      I just downloaded CC to try Adobe Scout, but I can't install it.


      At 51% the installation fails.


      The error says:



      <PRE>Exit Code: 7

      Please see specific errors below for troubleshooting. For example,  ERROR:



      -------------------------------------- Summary --------------------------------------


      - 0 fatal error(s), 2 error(s)




      ----------- Payload: Adobe Scout CC Adobe Scout.msi_1.1 -----------


      ERROR: Install MSI payload failed with error: 1603 - Error irrecuperable durante la instalación.

      MSI Error message:


      ERROR: Third party payload installer Adobe Scout.msi failed with exit code: 1603






      Any idea ? Btw, I'm on Windows 8 64 bits.

        • 1. Re: I can't install Adobe Scout
          Michael J.A. Smith Adobe Employee

          It's difficult to say what the problem is from that error message. I'd suggest trying the following:


          1) Make sure you have enough space on your C:\ drive.

          2) Try clearing the Windows Temp folders, since they could be full.

          3) If you have a virus scanner, or other security software running, try disabling it while you install.

          4) Make sure the Administrators user group has full access permissions for the folders: "C:\Users\<your username>\AppData" and "C:\Program Files".


          Let me know whether this helps or not.