5 Replies Latest reply on Jul 7, 2013 11:29 AM by mungox

    32 bit Flash version with Windows 7

    rrn518

      Howdo

       

      I am being asked by a supplier of an online technical test to install a 32 bit version of adobe flash player because the 64 bit version I have currently installed will not work. My environment is Windows 7 Home Premium, IE10. I have visited the Adobe download site, but that merely points me to 64 bit versions.

      Any ideas ?

       

      Cheers

      Richard

        • 1. Re: 32 bit Flash version with Windows 7
          pwillener Level 8

          On a 64-bit system the Flash Player installer will automatically install both 32-bit and 64-bit plugins, so you should have it for both 32-bit and 64-bit browsers.

           

          What exactly "will not work" with the 64-bit plugin?

          • 2. Re: 32 bit Flash version with Windows 7
            rrn518 Level 1

            Thank you for your reply.

            The online assessment will not work. I suspect it relies on flash to run it. After I log in I proceed through a couple of screens which talk about the assessment. The screen supplies 2 buttons, 1 to start a practice session, another to do the actual assessment. I click the practice button whereupon a small popup window appears with a "please wait" message. This is quickly replaced by an errorpage.aspx which reports an error code. Following a link to an explanation of the error code it tells me this:

             

            "This message is displayed when the connection to the assessment system cannot be established. A firewall or security software may be blocking the test from downloading or one of your browser software components is not up-to-date.

            In order to overcome this problem, please ensure your version of Java and Adobe Flash Player is up-to-date. You can download the latest version for free using the below links:
            Java:
            www.java.com/getjava/
            Flash:
            http://get.adobe.com/flashplayer/"

             

            In addition to this a link is displayed which helpfully attempts to verify environment setting. It opens another page which lists some current computer settings. Those checked as correct are given a green tick, those in error are given a red cross. Operating system and browser type are OK with green ticks, Flash plugin version and windows media player are marked with red crosses with links next to both to show how to fix them. The flash link takes me to another screen which displays this message:

             

            "If you are using Internet Explorer (IE) please ensure that you use the 32-bit version. Flash is not compatible with the 64-bit version of IE."

             

            Then it points to the adobe site to get the right download.

             

            If my 64 bit flash also comes with 32 bit, how do I switch it on please ?

             

            Thank you

            Richard

             

             

             

            • 3. Re: 32 bit Flash version with Windows 7
              pwillener Level 8

              rrn518 wrote:

               

              "If you are using Internet Explorer (IE) please ensure that you use the 32-bit version. Flash is not compatible with the 64-bit version of IE."

              I don't think this statement is correct; it may related to Flash Player 10 or earlier, when it was only a 32-bit plugin.

               

              IE10 by default runs in 32-bit mode; you can check what mode you are running at http://user-agent.me/ - if it reads "x64" after your Windows version, then you are running IE in 64-bit mode; if it reads "WOW64", then it is in 32-bit mode.

               

              My recommendation would be to use a different browser for this test, e.g. Firefox.

              • 4. Re: 32 bit Flash version with Windows 7
                rrn518 Level 1

                Hello Pat

                Thanks for replying again.

                I decided to try another laptop whereupon it all worked without problem. The other one is also windows 7/ie 10. I have no where they are different so dont know why one works and not the other. The assessment is done so i will not pursue this any longer.

                Thank you for your help.

                Richard

                • 5. Re: 32 bit Flash version with Windows 7
                  mungox Level 1

                  are the 2 laptops hardware identical ? Flash is picky about video drivers and such.