2 Replies Latest reply on Jul 6, 2013 9:12 PM by ww01810

    Unable to authorize Adobe Digital on my laptop.

    ww01810

      I installed Adobe Digital on my laptop but when I tried to authorize it the authorization links were grayed out.  I uninstalled Adobe Digital, rebooted and installed again with the same results.  Tried it the third time and was able to select the link.  When I tried to enter my ID and password I receive the following message: "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices.  Please try again."

       

      Adobe help states that I should try to use the same ID and password on all computers so that it is easier to remember. 

       

      How do I authorize my Adobe Digital without creating a new ID which may or may not work.