6 Replies Latest reply on Jul 10, 2013 10:27 AM by elainecc

    Installation Error (15)

    fresh_Ideas

      Hi everybody!

       

      I have a problem installing adobe edge animate cc.

      My Laptop runs a Win7 Premium SP1 and fulfills all other system requirements.

       

      When i try to install the creative cloud desktop app i get the adobe application manager which i hope is still correct. After starting the application manager and logging in i can press install in the row for adobe edge animate. Downloading and extracting still works.

       

      But then after 2% of the installation i get an installation error simply saying that there has been an error. I should restart my system and try again. There's a 15 in brackets behind that message.

       

      Restarting won't help. I really want to use adobe edge. How can i diagnose and solve this problem?

       

      Thanks in advance! BR

      Manuel