Does it crash (showing an OS crash dialog), or does it just exit? There is a big difference.
win7 says that photoshop cc isn't working any more...
OK, so it is a real crash.
The startup crashes we've seen have been due to bad installs, bugs in third party plugins, bugs in third party drivers (printer, scanner, video card), and a few due to corrupt fonts.
Showing the UI for a few seconds sounds like the video card, fonts, or an automation plugin.
ok. I already updated all my video card drivers to solve the same problem with premiere cc.
I'll try to get an installation log file.
thanks so far.
I've got he same issue, and yes it is an OS crash. I've got a 64Bit machine but have tried both 64Bit & 32Bit versions - same result. My experience is slightly different and I can reproduce it everytime. Here's what it looks like...
1. Check I'm signed into the Creative Cloud - yes.
2. Launch Photoshop CC (64 or 32).
3. Photoshop opens and UI ready for me to do something, so I hit PrintScn then click File>New and use default settings then click 'Ok'.
4. New document opens and I get a popup telling me '3D features require a minimum of 512k...' (which I don't have, so I toggle 'Don't show again' and click 'Ok'
5. I then press 'Ctrl' + 'V' and paste the screenshot on the clipboard - successfully appears in workspace.
6. The rectangular marquee tool is selected by default, so I then draw a marquee of about 600 x 300px in hte middle of the image.
7. I then change to the 'Select' (arrow) tool and move the area selected - still no problem.
8. I then re-select the rectangular marquee tool and...
9. BANG! Shows over! Windows dialog appears to say that Adobe Photoshop CC has stopped working. Sometimes I have the option to submit information and other times it just has the 'Close program' button.
10. I have submitted the information and then clicked 'Close program' which is does.
If I follow these steps it happens everytime without fail.
I look forward to you guys finding a solution, this is creating me quite a headache!
We need the crash details, especially the name of the faulting module, to determine why you're crashing when most other users are not.
I take it this is different from the dump information sent via the “Send Information” button on the Windows crash dialog? If so, where do I find the information you need?
Actually I've found I can reproduce with the same problem without steps 3 & 5 - and all I need to do is switch from the marquee tool to the selection tool and back - (i.e no need to actually draw a selection).