7 Replies Latest reply: Jul 8, 2013 11:02 AM by Monika Gause RSS

    Illustrator CC Crashing (Mac)

    Cleec Community Member

      Hey folks.. Thanks in advance for any help!

       

      I posting here as a last resort - I've done a lot of research, and I've been up and down the discussion boards. I've done the whole unistall/reinstall, delete all the files/preferences, so many restarts, etc.

       

      Here is the error message I receive. After a fresh install, I can open Illustrator and open files, but after working in the document for a few moments it crashes. This is an improvement. I used to not be able to open anything.

       

      Let me know if you need any more information.

       

      __________________________________________________________________

       

      Process:         Adobe Illustrator [3444]

      Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

      Identifier:      com.adobe.illustrator

      Version:         256 (17.0.0)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [150]

      User ID:         501

       

       

      Date/Time:       2013-07-06 23:16:47.748 -0400

      OS Version:      Mac OS X 10.8.4 (12E55)

      Report Version:  10

       

       

      Interval Since Last Report:          22224 sec

      Crashes Since Last Report:           1

      Per-App Interval Since Last Report:  564 sec

      Per-App Crashes Since Last Report:   1

      Anonymous UUID:                      41ED1AB8-5B74-EF55-AE31-45162375CB5C

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

       

       

      VM Regions Near 0:

      -->

          __TEXT                 0000000100000000-0000000101431000 [ 20.2M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.illustrator.plugins.ControlPanel          0x00000001123ac028 0x1123a6000 + 24616

      1   com.adobe.illustrator.plugins.ControlPanel          0x00000001123ac21f 0x1123a6000 + 25119

      2   com.adobe.illustrator.plugins.ControlPanel          0x00000001123ac990 0x1123a6000 + 27024

      3   com.adobe.illustrator.plugins.ControlPanel          0x00000001123b7053 0x1123a6000 + 69715

      4   com.adobe.illustrator                   0x000000010099dbda AIUIBaseControlPanelGroup::CreateControlGroup(int, Drover_AICPUIGroup) + 154

      5   com.adobe.illustrator                   0x00000001006b999a ControlGroupsPluginMain(char const*, char const*, void*) + 3258

      6   com.adobe.illustrator                   0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152

      7   com.adobe.illustrator                   0x0000000100ab5423 SPCallPlugin + 99

      8   com.adobe.illustrator                   0x0000000100ab8066 SPSendMessage + 646

      9   com.adobe.illustrator.plugins.ControlPanel          0x00000001123acc58 0x1123a6000 + 27736

      10  com.adobe.illustrator.plugins.ControlPanel          0x00000001123af02f 0x1123a6000 + 36911

      11  com.adobe.illustrator.plugins.ControlPanel          0x00000001123ae3a6 0x1123a6000 + 33702

      12  com.adobe.illustrator.plugins.ControlPanel          0x00000001123b56c4 0x1123a6000 + 63172

      13  com.adobe.illustrator.plugins.ControlPanel          0x00000001123b5b6d 0x1123a6000 + 64365

      14  com.adobe.illustrator.plugins.ControlPanel          0x00000001123a7990 0x1123a6000 + 6544

      15  com.adobe.illustrator.plugins.ControlPanel          0x00000001123a721d PluginMain + 301

      16  com.adobe.illustrator                   0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152

      17  com.adobe.illustrator                   0x0000000100ab5423 SPCallPlugin + 99

      18  com.adobe.illustrator                   0x0000000100ab8066 SPSendMessage + 646

      19  com.adobe.illustrator                   0x00000001006b6605 fxCallPlugin(SPPlugin*, char const*, void*) + 1573

      20  com.adobe.illustrator                   0x00000001008875bb NotifyOneOrAllPlugins(char const*, void*, bool, SPPlugin*) + 507

      21  com.adobe.illustrator                   0x000000010077350a PluginArtIdle(unsigned long) + 154

      22  com.adobe.illustrator                   0x00000001006e5a31 PluginsIdle(IdlePurpose) + 65

      23  com.adobe.illustrator                   0x000000010051e55b WindowIdle(IdlePurpose) + 443

      24  com.adobe.illustrator                   0x000000010042f67a CAIApplication::Idle(IdlePurpose) + 170

      25  com.adobe.illustrator                   0x00000001004865fb CAIExoAppEventHandler::DispatchNullEvent() + 27

      26  com.adobe.dvacore.framework             0x0000000108768ef4 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 68

      27  com.adobe.illustrator                   0x0000000100489a52 DroverErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 66

      28  com.adobe.dvacore.framework             0x0000000108768f8c void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 140

      29  com.adobe.dvacore.framework             0x000000010876aafd void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 125

      30  com.adobe.exo.framework                 0x00000001097f0673 -[ExoMacApplication sendEvent:] + 1043

      31  com.apple.AppKit                        0x00007fff8a31121a -[NSApplication run] + 636

      32  com.adobe.exo.framework                 0x00000001097efeb8 exo::app::OS_AppBase::RunEventLoop() + 56

      33  com.adobe.illustrator                   0x0000000100488195 CAIExoAppImpl::RunEventLoop() + 21

      34  com.adobe.illustrator                   0x000000010042e74c CAIApplication::RunApp() + 396

      35  com.adobe.illustrator                   0x0000000100419a57 main + 135

      36  com.adobe.illustrator                   0x0000000100002c94 start + 52