CS6 is the final Encore http://www.adobe.com/products/encore/faq.html
-a workaround for the Cloud http://blogs.adobe.com/davtechtable/
In general... The tutorial list in message #3 http://forums.adobe.com/message/2276578 may help
Rants are fine. We all get frustrated about one thing or another and feel the need to let someone "in charge" know that things aren't cool the way they are. But if you'd care to be more specific about things, we might be able to help you get the work going.
For example, where exactly did the .mov files come from, and what codec is being used in them? Are they all ProRes, or are some different? What exactly happens when you try to use these files?
Welcome to the forum, 76triumph. Constructive criticism is encouraged here. We're even cool with outright rants about bugs, how features work, and Adobe's business model. What's not so cool is attacking the people who work for the company. Lines like "Adobe does not have the quality people necessary to create software and support systems that are easy to learn and to use" are not an especially winning strategy to make friends of the people whose assistance you are seeking here.
In short, to turn your closing line right back atcha: "Get nicer or go away."