I'm trying to install a trial version of Presentor but I keep getting an error 7 can you help?

[Guest]

I'm trying to install a trial version of Presentor but I keep getting an error 7 can you help?

[pwillener]

Why not ask in the Presenter forum?  And perhaps provide some information at the same time?

[MichaelKazlow]

Moved to Adobe Presenter

[Mr_Sahu]

Hi,

Kindly share some details  like which OS,office and presenter version  you are using??

Make sure you are installing presenter on a sytem on  which  office is already installed.

Thanks,

Sunil

Adoeb presenter engg Team

[Guest]

Thanks for responding, the trial version is Presenter 9, my os is Vista Home, and my office version is 2007. And yea that's the system I'm trying to install it on. It's one of my home desktops, although I have a laptop with Windows 7 64-bit OS, but I really didn't want to use it for this purpose, should I try loading it on that machine? I also have a Windows XP SP-3 machine. All of them are running MS office 2007. Please advise.

Rick

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Message was edited by: Jorma Jennings

[Mr_Sahu]

Hi

It may be possible that previous version of presenter is not uninstalled properly.

Use adobe cleaner tool to confirm that presenter is uninstalled correctly.

http://www.adobe.com/support/contact/cscleanertool.html

Try Installing presenter 9 32 bit as you are using office 2007 on any of your system.

Share some sreenshot if you are getting any error while installing.

Thanks,

Sunil

[Guest]

Thanks for the app, I used to to clean up the previous Presenter 9 install, and anything before 7, but not 7 which installed just to see if it would work. All that had to offer was a PPT presentation on how to use it so that wasn't worth anything to me, I'll attempt to install Presenter 9 now that I've cleaned up the previous installs. Thanks again, I'll send you screen shot of any errors I receive.

Rick

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Message was edited by: Jorma Jennings

[Guest]

No I got the same error, hopefully you guys can figure this out. I've copied and pasted the error into this email.

Rick

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

[Mr_Sahu]

We are unable to see error message. Kindly send the error message and screenshot at my emailId : sunsahu@adobe.com

Kindly ensure your have the latest service pack installed on your system otherwise installation wil not work.

Sunil

[Guest]

I have the latest service pack for Vista it's SP1, the only one available for it.

Rick

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Message was edited by: Jorma Jennings

[Guest]

Excuse me that's SP2... sorry if that last email created any confusion.

Rick

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Message was edited by: Jorma Jennings

[Mr_Sahu]

Hi Rick,

Please confirm that you have  32 bit  presenter version and  installing the same for office 2007.

Kindly update your ms office 2007 to the latest.

If PowerPoint  and presenter version does not match , installation stops with exit code 7 .

Thanks,

Sunil

[Mr_Sahu]

Hi Rick ,

Please confirm if your issue is resolved. 

Looking forward to get your reply

Thanks,

Sunil

[Guest]

I gave up no it, so you can close the ticket if you like.

Thanks,Rick

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Message was edited by: Jorma Jennings