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1. Re: Photoshop CC trial (Mac) not launching...
macman0072 Jul 7, 2013 7:36 PM (in response to macman0072)Chris, do you have any insight to my problem? Not off to the greatest start with CC!
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2. Re: Photoshop CC trial (Mac) not launching...
Jeff A Wright Jul 11, 2013 2:05 PM (in response to macman0072)Macman0072 I would recommend you begin by checking for an installation error. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how you can review your installation logs.
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3. Re: Photoshop CC trial (Mac) not launching...
macman0072 Jul 13, 2013 3:20 PM (in response to Jeff A Wright)Hi Jeff,
Thanks for responding. So far, you're the only one.
Just got off my second life chat with Adobe. Still haven't found the problem. What's my next recourse?
This has really planted a stale taste of CC in my mind.
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4. Re: Photoshop CC trial (Mac) not launching...
Jeff A Wright Jul 13, 2013 3:22 PM (in response to macman0072)Did you locate any specific error messages in your installation logs?
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5. Re: Photoshop CC trial (Mac) not launching...
macman0072 Jul 13, 2013 4:46 PM (in response to Jeff A Wright)No, at least none that I can find. But just to be sure, I did an unistall/reinstall when I couldn't get PS CC to stay open long enough to even open anything with it.
Something is definately wrong because I haven't once gotten the usual "this is a trial (so many days left) countdown screen" on launch.
I'm stumped!
Is there any way to do a complete, clean uninstall and try again?
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6. Re: Photoshop CC trial (Mac) not launching...
macman0072 Jul 17, 2013 7:50 PM (in response to macman0072)Is there anyone around that can help me get this stupid software working? I just spent another 2 hours uninstalling and reinstalling. Total waste of time!!!
Why does PS CC not load properly? It starts, stalls, and than QUITS. No trial reminder screen EVER shows up.
Live chats are a joke. Just WHO do I turn to next?
Totally ticked off!!!
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7. Re: Photoshop CC trial (Mac) not launching...
gadi hexter Aug 27, 2014 10:03 AM (in response to macman0072)I have the exact problem in my windows, I spent 2 nights over this problem and nothing!!!!!
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8. Re: Photoshop CC trial (Mac) not launching...
Jeff A Wright Aug 27, 2014 10:07 AM (in response to gadi hexter)Gadi Hexter what error messages are you able to locate within your installation log file?
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9. Re: Photoshop CC trial (Mac) not launching...
gadi hexter Aug 28, 2014 11:28 AM (in response to Jeff A Wright)Where is this installation log file?


