3 Replies Latest reply: Jul 11, 2013 7:14 PM by rossfranks

Adobe Edge CC install log in problem

rossfranks Jul 7, 2013 5:31 PM

Anyone else having troubles installing Adobe Edge CC on their mac. I get to the point where the Adobe Appliaction Manager (7.0.0.414 (7.0.0.414)) is asking for me to sign in and when i put in my details (which I've changed my password to see if that made a difference) the loading animation just sits there looping for more than 10 minutes before I cancel it.

I installed Adobe Reflow CC with no problems (or it asking for my log in), so this is weird. Any help would be appreciated.

1. Re: Adobe Edge CC install log in problem

elainefinnell Jul 9, 2013 10:22 AM (in response to rossfranks)

Working offline with this user to get information to people who can triage what's going on.

-Elaine
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2. Re: Adobe Edge CC install log in problem

elainefinnell Jul 11, 2013 4:43 PM (in response to rossfranks)

Hey, pancreasboy12-

I'll send you a more detailed note via private message, but it looks like the error you're getting has to do with being behind a proxy server.

Thanks,

-Elaine
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3. Re: Adobe Edge CC install log in problem

rossfranks Jul 11, 2013 7:14 PM (in response to elainefinnell)

Thanks Elaine,

I work at a University, so on my Mac I had to do the following: go to apple icon->system
preferences->network->ethernet->advanced->proxies-> and untick all proxies on left hand side.

Then it gave me access.

Thanks for you're help.
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