2 Replies Latest reply on Jul 8, 2013 9:38 AM by Peter Spier

    Data-merge

    bryant.susan.e

      Every time I try to complete at datamerge in Adobe InDesign CS5, InDesign crashes and I get an error that says "InDesign quit unexpectedly." The source file is a .txt (using Excel for Mac 2011 Version 14.3.5). This is so frustrating and I just got a new computer. Hardware information is below:

       

      Model Name: iMac

      Model Identifier: iMac13,2

      Processor Name: Intel Core i7

      Processor Speed: 3.4 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      L2 Cache (per Core): 256 KB

      L3 Cache: 8 MB

      Memory: 16 GB

      Boot ROM Version: IM131.010A.B05

      SMC Version (system): 2.11f16

       

      I don't know if there is a solution for this but would really appreciate any feedback/suggestions.

      Thank you

      Susan

        • 1. Re: Data-merge
          skiddydoodah Level 1

          Try deleting InDesign prefs / export file to idml and resave, it may clear some gremlins out. If not try creating a new "fresh" account on your mac and see if it works there.

          • 2. Re: Data-merge
            Peter Spier Most Valuable Participant (Moderator)

            There may be some clue in your crash report. Please post it on pastebin.com and put a link here.

             

            Also, do NOT try to use the preview feature in Data Merge in CS5. If you've alread attempted to do a merge after clicking the preview button the tempalte may be damaged and and it would be worth making a new template file to see if that works without the preview.