5 Replies Latest reply: Jul 12, 2013 10:03 AM by Terk_Estenfuge RSS

    Can't Burn Dual Layer Disk


      I have a project in Encore CS6 that I have been trying to burn to a dual layer disk using an external LG Dual Layer Burner. It is connected to by computer via USB. My Computer Specs are as follows:


      ASUS X53Z Series

      Windows Edition: Windows 7 Home Premium - Service Pack 1

      Manufacturer: ASUSTeK Computer Inc.

      Processor: AMD A6-3420M APU with Radeon(tm) HD Graphics 1.50 GHz

      Installed memory (RAM): 6.00GB (5.48 GB usable)

      System type: 64-bit Operating System


      It is a laptop computer.


      I have already looked for a solution to this problem, and the only thing I found was that I should click "run as administrator," so I tried that, but it didn't help. When I am burning the disk, it freezes right after the transcoding process. It goes into the writing process and it freezes at 167.94 KB out of 555.35 MB (this is only a test disk, so it's still small at the moment). I know that I am following all the menu limits (etc.), because I was able to burn a single layer DVD, but when I put the movie onto the disk, I will need it to be a Dual Layer DVD. Do you have any suggestions?