1 2 3 4 Previous Next 148 Replies Latest reply: Jul 1, 2014 11:52 PM by Flemming Rasmussen 123 RSS

    Repeatedly asked to accept license agreement

    bradmagnus MeganK

      I'm getting really frustrated by having to all the time accept the license agreement when I open any of the Adobe CC products. Is anyone else having these issues?

        • 1. Re: Repeatedly asked to accept license agreement
          Zakkana Community Member

          I am having the same problem too. And it looks like my CC just chucked its licensing too as I had to not only hadto accept the license for the 15,000th time but I also had to sign in and relicense the software on my workstation.

           

          Edit: Not only that, but I launched Acrobat to read a PDF adter relicensing Dreamweaver and it asked me to accept the effing license again.

          • 2. Re: Repeatedly asked to accept license agreement
            JSS1138 CommunityMVP

            Same here. Reeeeally tiresome.

            • 3. Re: Repeatedly asked to accept license agreement
              bradmagnus MeganK

              Zakkana wrote:

               

              Edit: Not only that, but I launched Acrobat to read a PDF adter relicensing Dreamweaver and it asked me to accept the effing license again.

               

              It's just a little bit more annoying with Acrobat, since all I wanted to do was open the worlds most accessible file type....

              • 4. Re: Repeatedly asked to accept license agreement
                FierceWraps Community Member

                same here

                getting crazy stupid

                • 5. Re: Repeatedly asked to accept license agreement
                  gener7 Community Member

                  I'm noticing it only on Windows 7 x64.  Today the Creative Cloud manager updated. I did sign in, but for some odd reason it signs me out without any logout or reboot on my part.  I know this because the Cloud symbol is dimmed in the System Tray and clicking on it asks for Adobe ID and Password.  Signing out of the CC app will deativate the software.

                   

                  The CC App for Windows is signing us out and that deactivates the software.

                   

                  What I might suggest is to activate via your apps and do not login to the CC app.

                   

                  It should do until this is addressed.

                   

                  Note: This does not affect Mac CC or Windows/Mac Permanent licenses.

                   

                  Gene

                  • 6. Re: Repeatedly asked to accept license agreement
                    gener7 Community Member

                    OK. I think I found it.

                     

                    1. Start the Creative Cloud app with Adminstrative privileges. Right click on its' icon and choose "Run as Administator..."

                     

                    2.  Sign in

                     

                    It should work now even on a reboot. Your apps should no longer ask you to accept the license and sign in.

                     

                    Gene

                    • 7. Re: Repeatedly asked to accept license agreement
                      TDRonline Community Member

                      It's kind of random when it happens.

                       

                      So far yesterday I had only one license agreement, but it was on one application I recently reinstalled.

                       

                      I think deleting/or Renaming the opm.db helped.

                      C:\Users\[PCLOGIN_NAME]\AppData\Local\Adobe\OOBE (opm.db) changed to opm_old.db

                       

                      Also helped with CC control panel not remember my login... It would randomly disconnect and ask to sign back in, so annoying.

                      • 8. Re: Repeatedly asked to accept license agreement
                        gener7 Community Member

                        Great. I had a new motherboard installed on my laptop and had to re-activate a lot of software. The CC app updated and that's when I noticed it signing out. At least the admin trick worked. It's still signed in.

                         

                        Gene

                        • 9. Re: Repeatedly asked to accept license agreement
                          bradmagnus MeganK

                          gener7 wrote:

                           

                          OK. I think I found it.

                           

                          1. Start the Creative Cloud app with Adminstrative privileges. Right click on its' icon and choose "Run as Administator..."

                           

                          2.  Sign in

                           

                          It should work now even on a reboot. Your apps should no longer ask you to accept the license and sign in.

                           

                          Gene

                           

                           

                          That worked for me! I had to sign out, which means I'll get to accept a ton more licenses moving forward, but I've quite and reopend Pr, Ae, and Au several times now, and only had to accept once! Thank you for the help!

                          • 10. Re: Repeatedly asked to accept license agreement
                            SiliconPixel Community Member

                            This has been annoying the hell out of me for weeks now - not tried the admin rights trick yet but will see if that works.

                             

                            It's been really random - sometimes goes for days OK and then it seems to suddenly ask for sign in again. What's worse, if you don't notice that CC hasn't signed in, this can cause problems when working away in an app i.e. was opening Premiere CC with dynamic links to AE comps - my AE comps were showing as missing and when trying to link them, this crashed Premiere. Not so robust when not logged in.

                            • 11. Re: Repeatedly asked to accept license agreement
                              Rene Toepfer

                              It's the same here. It is really randomly. The AAM starts with Windows Start-up and closes when shutting down the computer. And I get logged-off of CC without any reason.

                               

                              I ask myself how Adobe will ensure that the software is usable when no network connection is available. Adobe says it should work for 30 days without internet connection, but how when every log-off causes to relicense the software.

                              • 12. Re: Repeatedly asked to accept license agreement
                                JSS1138 CommunityMVP

                                Running as Admin hasn't solved the problem on my end.  (Windows 7 and 8.)

                                • 13. Re: Repeatedly asked to accept license agreement
                                  SiliconPixel Community Member

                                  No luck here either - still doesn't save the password and remain logged in - but maybe thats a slightly different issue? I did see another licence accept screen though.

                                  • 14. Re: Repeatedly asked to accept license agreement
                                    JSS1138 CommunityMVP

                                    I'm hoping a staff member will pop in here and see what's happening.  I'm going to bump this thread every time I have to accept that dammed license agreement, just so they see how bad it is.

                                     

                                    Just happened, so this is my first bump.

                                    • 15. Re: Repeatedly asked to accept license agreement
                                      TDRonline Community Member

                                      I thought this resolved my issue, it seems to not actually worked.

                                       

                                      I've slected to run on start as administrator, but still I keep getting Licensing dialog every now and then. Please fix this.

                                      • 16. Re: Repeatedly asked to accept license agreement
                                        JSS1138 CommunityMVP

                                        Happened again.  I'm signed in with the Creative Cloud app, so why is PS asking me to accept the license agreement?

                                        • 17. Re: Repeatedly asked to accept license agreement
                                          gener7 Community Member

                                          I just rechecked my settings. I am not getting anymore license prompts since signing in after running the Creative Cloud program as Admin even on reboot.  Of course that's not helping some here.

                                           

                                          In my Creative Cloud preferences I have also have checked "Launch at login."

                                           

                                          I might suggest running Photoshop (and other Adobe apps) as admin, and accepting your license that way.

                                           

                                          Also check Windows Firewall to see that your Adobe apps are on the list of allowed programs.

                                           

                                          About all I got for now.

                                           

                                          Gene

                                          • 18. Re: Repeatedly asked to accept license agreement
                                            Frisbee head

                                            We have same issues and many more that I believe branch out from these over excited and screwy antipiracy bugs ( or intentions )

                                             

                                            http://forums.adobe.com/message/5504323

                                             

                                            I had already tested running CC manager and all apps as admin with no luck. I would be interested to see how many of these machines playing up are, or have been on a windows domain, as opposed to just running on workgroup etc.

                                             

                                            All sort of issues arise once its in that 'mode' from lost previews, unsupported codecs, pieces of software greyed out etc... once its all relogged in on both CCmanager as well as ALL apps TWICE, and stepped past the "expired trial mode" then i get more stability until either the internet goes down for a bit or the CC manager for some reason logs off.(which might be a couple of hours are 24-48 hours.

                                             

                                            Our ADSL has been getting maintenance and this has been very obvious over the past few days

                                             

                                             

                                            pretty unusable right now... too frustrating.

                                            On this basis its not currently fit for further use as a broadcast tool for us until its repaired. So promising but so not delivered. Not sure when registered users will get the same level of user experience that hackers that remove the security measures have...!

                                            • 19. Re: Repeatedly asked to accept license agreement
                                              JSS1138 CommunityMVP

                                              Just a workgroup for me.

                                              • 20. Re: Repeatedly asked to accept license agreement
                                                lasvideo CommunityMVP

                                                Wow. Looks like some very unhappy CC users here. Imagine that, Jimbo.

                                                • 21. Re: Repeatedly asked to accept license agreement
                                                  Psychdoc_1 Community Member

                                                  I am having the same issue. I am a Windows 7 user and have had nothing but problem after problem since Photoshop CC installation.

                                                   

                                                  My question to any of you is whether or not every time you accept the licensing agreement are you logging another "activation?"  I had uninstalled Photoshop CC and reinstalled hoping it might solve the problem with getting either "Trial" popups or the license agreement popup.  This apparently caused additional "activations" to show up according to the techs.

                                                   

                                                  Adobe Tech Support then helped to get things up two days ago and, lo and behold, it lasted all of two days ... then in the middle of a Photoshop session tonight, a popup for a trial appears ... then after closing it and installing the new update for "bug fixes," I now have the license agreement popup.

                                                   

                                                  Has anyone found a solution that works yet? There must be something that can be done.

                                                  • 22. Re: Repeatedly asked to accept license agreement
                                                    bradmagnus MeganK

                                                    Please see the comment of gener7 that I marked as correct. I think (and I'm not an IT guy) that the issues come down to your machines security setup. When I created a desktop shortcut to the Adobe Creative Cloud (icon below just for clarity), logged out of Creative Cloud using that icon, then right clicked "Run as Admin". I haven't had any issues since. I hope that helps!

                                                    2013-07-15_0814.png

                                                    • 23. Re: Repeatedly asked to accept license agreement
                                                      Frisbee head Community Member

                                                      Hi Brad,

                                                      I understood your suggestion, and I have already flagged, that at least here, that does not work at all in our situations. Its actually something I tried early in the piece a few weeks ago, and again after reading your success.

                                                       

                                                      this might work for some, but is hardly something we as commercial end users should be working around. Its the very basis of the commercial transaction. We are all now renting the software, we should be getting credits when its disfunctional due to broken authorisations and the likes. It should be like electricity supply. you fail to supply, we get a credit for outages.

                                                       

                                                      prefer it to by fixed though!

                                                       

                                                      David

                                                      • 24. Re: Repeatedly asked to accept license agreement
                                                        Frisbee head Community Member

                                                        No , from my end its ground hog day....

                                                        • 25. Re: Repeatedly asked to accept license agreement
                                                          Frisbee head Community Member

                                                          Of course we absolutely should not need to have 100% internet uptime for these things to stay active, but thats not what seems to be happening. We dont inow how we could possib'y use it in remote doco work.... not possible.

                                                          • 26. Re: Repeatedly asked to accept license agreement
                                                            Psychdoc_1 Community Member

                                                            I understand the concept of running as Administrator, but that doesn't seem to always work.  I have a call in to Adobe Tech Support to see what they come up with next.  If I find anything useful, I will post it ... if not, then I guess we're all going to remain very frustrated and upset.

                                                             

                                                            No one responded to my secondary question about whether or not when you "activate" the license agreement you get dinged for having activated CC on another computer.  Since we only get 2 activations, this always concerns me ... especially when you can't tell whether or not you are still logged into the CC.

                                                            • 27. Re: Repeatedly asked to accept license agreement
                                                              JSS1138 CommunityMVP
                                                              Wow. Looks like some very unhappy CC users here. Imagine that, Jimbo.

                                                               

                                                              Yeah, especially since Creative Cloud was worked perfectly for the first year I was signed up.

                                                               

                                                              Just had to accept for Acrobat again.

                                                               

                                                              We'll see if the CC update does the trick.

                                                              • 28. Re: Repeatedly asked to accept license agreement
                                                                JSS1138 CommunityMVP

                                                                logged out of Creative Cloud using that icon, then right clicked "Run as Admin". I haven't had any issues since.

                                                                 

                                                                Unfortunately, I have continued to have issues on two machines.

                                                                • 29. Re: Repeatedly asked to accept license agreement
                                                                  Frisbee head Community Member

                                                                  I did the CC update yesterday - and have been through 2 rounds of accepts already... Yes I was the same - it worked ok for the first year with the ecception of a payment that lapsed when I was traveling overseas and it took 5 days to get it back online after I rectified the payment. IE it lapsed - we payed straight away within a few hours, and 5 dyas later tech support got it running.... otherwise it was fine back then,

                                                                  • 30. Re: Repeatedly asked to accept license agreement
                                                                    Psychdoc_1 Community Member

                                                                    Just to report back on the issues I have been having with these popup Trials and License Agreements.  It's been a whole day and I just updated the Creative Cloud app.  So far, my Photoshop CC continues to work.  I don't plan on getting too awful excited until several days have passed.

                                                                     

                                                                    Glad to hear from some people that the Run As Admin worked for them. Hope it continues to hold.

                                                                     

                                                                    As for the rest of us, I'm seriously hoping Adobe addresses this problem soon ... one can only hope that this latest update of the CC App may help resolve some of the issues.  We'll see ....

                                                                    • 31. Re: Repeatedly asked to accept license agreement
                                                                      SiliconPixel Community Member

                                                                      I updated the CC app and am still having problems with Acrobat - it keeps on poping up asking if I want to continue with the trial - even though I'm actually logged into CC and the app shows everything as it should.

                                                                       

                                                                      It doesn't stop me working - just a right PITA!

                                                                      • 32. Re: Repeatedly asked to accept license agreement
                                                                        Zakkana Community Member

                                                                        lasvideo wrote:

                                                                         

                                                                        Wow. Looks like some very unhappy CC users here. Imagine that, Jimbo.

                                                                         

                                                                        Actually, this kind of bug existed in CS6 as well where the programs would chuck their licensing and revert to trials (or worse, expired trials) keeping the college IT staff hopping. It seemed to be highly specific to Mac though.

                                                                        • 33. Re: Repeatedly asked to accept license agreement
                                                                          Psychdoc_1 Community Member

                                                                          Yes I, too, had this difficulty with CS6 ... I have to chuckle when I think I subscribed to Photoshop CC in order to avoid the continuing problems I was having with the Trial popups on my CS6 (which, by the way, worked fine for about 6 months and then in February of this year, I started to have nothing but popup problems with it).

                                                                          The Adobe Techs finally had me uninstall and reinstall several times and then I found out I had no activations left!! Needless to say, I have not reinstalled it; but am continuing to try to work with this Creative Cloud.

                                                                           

                                                                          I was sorry to see that SiliconPixel updated the CC app and was still having the License Agreement signin problem. I haven't checked my Photoshop CC today to see if it still works ... the usual is about two days if I'm lucky.  I'm holding my breath ....

                                                                          • 34. Re: Repeatedly asked to accept license agreement
                                                                            mike_morales Community Member

                                                                            Psychdoc_1 wrote:

                                                                             

                                                                            Yes I, too, had this difficulty with CS6 ... I have to chuckle when I think I subscribed to Photoshop CC in order to avoid the continuing problems I was having with the Trial popups on my CS6 (which, by the way, worked fine for about 6 months and then in February of this year, I started to have nothing but popup problems with it).

                                                                            The Adobe Techs finally had me uninstall and reinstall several times and then I found out I had no activations left!! Needless to say, I have not reinstalled it; but am continuing to try to work with this Creative Cloud.

                                                                             

                                                                            I was sorry to see that SiliconPixel updated the CC app and was still having the License Agreement signin problem. I haven't checked my Photoshop CC today to see if it still works ... the usual is about two days if I'm lucky.  I'm holding my breath ....

                                                                            Two days? count yourself lucky. It happens multiple times a day for me. It has gotten to the point that I just never close them anymore. Sucks because they eat up system resources. And I upated to the latest CC desktop app hoping it would magically fix this crap, but just tried to launch PS just now, and guess what happend?? pff, what a freakin joke!

                                                                            • 35. Re: Repeatedly asked to accept license agreement
                                                                              Psychdoc_1 Community Member

                                                                              Sorry to hear that, Mike. 

                                                                               

                                                                              Just for the record; I needed to log into my CC App tonight and when I opened Photoshop CC there was the dredded popup asking me to accept the license agreement.  So, based on this, I would have to conclude that whatever the Adobe Tech did, didn't help. I'm beginning to think that every time we have to log in to CC, we have to accept the license agreement again ... ridiculous, but I wonder if that's part of the problem.

                                                                               

                                                                              I did receive a call from Adobe Tech tonight in response to a support issue that is still pending and I told the Tech what occurred. I also told him that they really need to get this information to the engineers and that Adobe has a responsibility to resolve this issue ... that it was absolutely ridiculous.  He said he would document my comments, but who knows where they will end up. So, I am going to try to find someone in charge and send them information to let them know how many of us are having these recurrent issues.

                                                                               

                                                                              Wish me luck ... I'll post back once I find someone to send the complaint to.

                                                                              • 36. Re: Repeatedly asked to accept license agreement
                                                                                Mike Sargent Community Member

                                                                                Just started happening to me (all apps up to date including CC app). It is logging me off every few minutes now.

                                                                                 

                                                                                I though CC was supposed to be an improvement, how can we work like this? So far everything about CC has been a horrendous experience: updates that fail to install, having to re download everything to put onto my laptop, instead of being about to save the install file file, Illustrator taking a minute to start up instead a few seconds, no syncing as promised (and paid for) and now this - I can't take any more!

                                                                                • 37. Re: Repeatedly asked to accept license agreement
                                                                                  Mike Sargent Community Member

                                                                                  It seems that I loose the connection with CC a few minutes after I plug in an external hard disk and have to log in again with all the ensuing acceptance of licence agreements, it also happens when I unplug an external HD.

                                                                                   

                                                                                  Been a while now (with no external hard disk plugged in) and seems stable - strange, presumably the CC app is detecting some sort off hardware change, still if this is the case, it needs to be fixed. I wonder if anybody else can confirm the same problem?

                                                                                  • 38. Re: Repeatedly asked to accept license agreement
                                                                                    JSS1138 CommunityMVP

                                                                                    Happened again, this time with Audition.  And this is after the recent CC app update.

                                                                                    • 39. Re: Repeatedly asked to accept license agreement
                                                                                      Psychdoc_1 Community Member

                                                                                      I almost breathed a sigh of relief, that is until this evening. It seems CC logged me out in the middle of a working session and popped up the "Trial" window again. I did not accept it and closed Photoshop and then logged in to the Creative Cloud through the CC App. Then, of course, the "Accept License Agreement" poppped up again and after acceptance for the 90 millionth time, Photoshop was up and running.

                                                                                       

                                                                                      I agree with several writers here that it does seem to be affecting Windows 64 Bit software and that Mac users don't seem to have this issue. I'm not sure what to do about it ... I agree with everyone that it is getting extremely frustrating to have to log in and accept agreements every day or so. I think it was Mike who mentioned that it seemed to log him out when he used an external hard drive. I noticed that tonight I had my external drive connected and as soon as I disconnected it, that's when the sign-in process started again. I find it hard to believe that would cause the problem, but at this point it's almost impossible to figure out what is causing it.

                                                                                       

                                                                                      I'm planning on posting each time I encounter a problem since I agree with Jim Simon, that maybe an Adobe Tech or some Adobe Engineer might actually read these posts and try to do something to fix this annoying problem.  Let's see what happens next.

                                                                                      1 2 3 4 Previous Next