0 Replies Latest reply: Jul 9, 2013 10:57 PM by charlie_daisy RSS

    Problem solved with installing CS6, thank you.

    charlie_daisy Community Member

      A couple of days ago i posted this question.

      http://forums.adobe.com/message/5485419#5485419

      and for some reason i cannot put a reply on there, but i wanted to put a reply on there in case anyone else was having the same problem.

       

      I tried lots of the suggestions that people suggested and i tried lots of other things too that i found via google... ie: changin permissions on my folders, installing on safe boot, uninstalling air and reinstalling it and nothing worked.

       

      In the end i asked for help via the tech guys and spent a good few hours with one guy on chat who eventually took over my computer, and he was probably almost there but after nearly three hours, i had to go and deal with my children.

      Then i started another chat with another tech guy (or gal, i don't want to be sexist) and he thought it was a problem with my colour profiles, so he asked me to run Terminal (searched for it via the spotlight search box) then i ran this command :

      sudo mv /Library/ColorSync/Profiles/Profiles /Library/ColorSync/Profiles/Profiles_bkup

      which removed the corrupt profile, and it now works.

       

      so i hope that helps somebody else.

       

      Charlie