I have created a work order template, do I have to pay for the service to keep the template active, I send it out as an email and customers respond and send back through email? Also when I convert to a PDF our logo is not on the template. Is there a way to put the logo on the PDF file?
If you are not collecting responses through FormsCentral you don't need to maintain a paid account.
There is a known issue with some image formats when converting to PDF. If possible, could you please send your logo to me at firstname.lastname@example.org?