5 Replies Latest reply on Jul 10, 2013 6:14 PM by Mike M

    Adobe fails to solve a problem they created

    UPM123

      Last week, Adobe Flashplayer stopped working in both Firefox & Safari on Mac OS 10.4.7.  I do not want to use Chrome as my default browser just to get Flash working.

       

      This is not an Apple problem; they referred me to Adobe which then charged me $39 to fix a problem they created. 

      I am furious.

       

      For those of you who are having the same problem: 

      Uninstall Flash

      Go to Library, Macromedia folder: delete Flash

      Go to Library, Cache, delete Flash

       

      THEN do not go back to the main install page; instead, go to tinyurl.com/fplayer111 and download the installer for Flash 11 which I HOPE is the 11.7 version referred to in the notice on this thread as I am really over dealing with this.

       

      One problem: the tech could not tell me how to move the installer off my desktop without endangering the fix.

      If you have a solution, please let me know.

        • 1. Re: Adobe fails to solve a problem they created
          Mike M Level 6

          The installer and the Flash Player plugin have NOTHING TO DO WITH EACH OTHER once the install is finished.  To get rid of it, you (just like with any other file) click it and press Cmd-Del to send it to the trash. Then empty the trash. I'd be furious too, If I paid $39 for something I could easily have fixed myself.

          • 2. Re: Adobe fails to solve a problem they created
            UPM123 Level 1

            Thank you McBlob; I realize they are not related but the Adobe Tech Support guy (in India apparently), told me that deleting it  "MIGHT" disable the install we'd just done.  Also, as I had uninstalled FP and reinstalled it not once but four times, I had to resort to paid support.

            • 3. Re: Adobe fails to solve a problem they created
              Mike M Level 6

              The tech support guy was "clueless". I was first Apple certified through Intuit in 2004. My certification lapsed in 2007, but that doesn't mean I forgot everything I knew. The installer is an installer only, and contains nothing that connects it to the installed software once the installation is complete.

              • 4. Re: Adobe fails to solve a problem they created
                UPM123 Level 1

                If anyone from Adobe is monitoring this thread, I would like to know why I had to pay for this support since it is clearly not a problem specific to my Mac.  I want a refund.  I am beginning to see what Jobs meant about Flash.....

                • 5. Re: Adobe fails to solve a problem they created
                  Mike M Level 6

                  Employees don't normally monitor these forums. We're just Adobe customers like you here.

                   

                  Flash is on its last leg as far as I know. The advent of HTML 5 and the ability to embed other media for web viewing (that's compatible with smart phones) will drive the final nails into the coffin. Apple has had a long battle with Adobe over Flash, and technology has saided witht hem against the format.

                   

                  Unfortunately for a lot of desktop computer users, it's still a necessity.

                   

                  Is your Mac Intel or PowerPC?  If It's Intel I'd seriously recommend moving to a newer version of OS 10.  Tiger is outdated.