2 Replies Latest reply on Jul 12, 2013 1:27 AM by numberonesuperguy

    Scout wont update or re-install to 1.1.0.0

    numberonesuperguy Level 1

      Scout wont update or re-install to 1.1.0.0.  (from 1.0 I presume)

       

      All routes take me through Adobe Application Manager.

      It claims to download and unpack okay, and then gets to 2% of the actual install.

      I've run AAM with and without Admin priviliges, with and without Sophos Antivirus (Behavioural and On-access scanning options).

       

      All I ever get is:

       

       

      Exit Code: 7
      Please see specific errors below for troubleshooting. For example,  ERROR: 
      
      
      -------------------------------------- Summary --------------------------------------
      
       - 0 fatal error(s), 3 error(s) 
      
      
      
      ----------- Payload: Adobe Scout CC 1.1.0.0 Adobe Scout.msi_1.1 -----------
      
      ERROR: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2739. 
      
      ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
      MSI Error message: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2739. 
      
      ERROR: Third party payload installer Adobe Scout.msi failed with exit code: 1603
      
      -------------------------------------------------------------------------------------