First and foremost, you HAVE NOT reached Adobe customer service here. This is a "user to user" forum. We're just Adobe customers like you. I'm a free lance web designer who volunteers troubleshooting skills, because Adobe products help me eek out a living in this crappy economy.
Where we go from here is:
What operating systen are you using? (Windows XP, Vixta, 7 8, Mac OS X)
What browser are you using to attempt the download?
What happens when you attempt the download?
Are you seeing any error messages?
Did not mean to offend. I copied and pasted from an email I sent them and forgot to edit that part out.
What operating systen are you using? (Windows XP, Vixta, 7 8, Mac OS X) Windows 7
What browser are you using to attempt the download? Firefox
What happens when you attempt the download? I get the first dialog box and I hit Save. According to the instructions after the security check a dialog box will open and I am to hit Run and the download will begin. I see where there is a striped bar as it completes the security check but when it is complete, nothing else happens. No dialog box, no notification of additional time or info needed, nothing.
Are you seeing any error messages? No error messages
Thanks for your help