16 Replies Latest reply: Jul 16, 2013 1:33 AM by KarenSC RSS

    Indesign CC crashes on every start

    KarenSC Community Member

      Hi, Indesign CC crashes on every start. I have tried everything in the forums. I have followed the instructions on this page http://helpx.adobe.com/indesign/kb/indesign-cc-crashing-launch.html and nothing works.

       

      Mac 10.8.4, Mac Air, 8g ram.

       

      I have uninstalled and reinstalled 3 times.
      I have logged off, rebooted and logged back onto CC many times.

       

      I have even removed the Virtual machine and associated software.

      I can't think of anything else to try.

       

      Can someone please help? Thank you.

       

      Here is part of the error report ...

      Process:     Adobe InDesign CC [227]
      Path:        /Applications/Adobe CC/*/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
      Identifier:  com.adobe.InDesign
      Version:     9.0.0.244 (9000)
      Code Type:   X86-64 (Native)

      Parent Process:  launchd [152]

      User ID:     501

       

      Date/Time:   2013-07-11 21:34:04.934 +1000
      OS Version:  Mac OS X 10.8.4 (12E55)

      Report Version:  10

       

      Interval Since Last Report:      1611 sec
      Crashes Since Last Report:       5

      Per-App Interval Since Last Report:  57 sec

      Per-App Crashes Since Last Report:   5

      Anonymous UUID:                  6C2B2779-3D36-C835-F2EF-48FD7255913D

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a5ef1878

       

      VM Regions Near 0xa5ef1878:

      -->


      __TEXT             0000000100000000-0000000100006000 [   24K] r-x/rwx SM=COW  /Applications/Adobe CC/*/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libsystem_c.dylib        
      0x00007fff90e70b73 memmove$VARIANT$sse42 + 331
      1   com.adobe.BIBUtils       
      0x00000001022238f5 0x10221d000 + 26869
      2   com.adobe.BIBUtils       
      0x00000001022284e8 0x10221d000 + 46312
      3   com.adobe.BIBUtils       
      0x0000000102226c19 0x10221d000 + 39961
      4   com.adobe.PDFSettings    
      0x0000000112e64583 0x112e5d000 + 30083
      5   com.adobe.PDFSettings    
      0x0000000112e6cd6e PDFSettingsInitialize + 32382
      6   com.adobe.PDFSettings    
      0x0000000112e6d39c PDFSettingsInitialize + 33964
      7   com.adobe.PDFSettings    
      0x0000000112e6d67e PDFSettingsInitialize + 34702
      8   com.adobe.PDFSettings    
      0x0000000112e6d38d PDFSettingsInitialize + 33949
      9   com.adobe.PDFSettings    
      0x0000000112e6ae52 PDFSettingsInitialize + 24418
      10  com.adobe.PDFSettings    
      0x0000000112e6b1b4 PDFSettingsInitialize + 25284
      11  com.adobe.PDFSettings    
      0x0000000112e5e86b 0x112e5d000 + 6251
      12  com.adobe.PDFSettings    
      0x0000000112e644c4 0x112e5d000 + 29892
      13  com.adobe.PDFSettings    
      0x0000000112e64d1d 0x112e5d000 + 32029
      14  com.adobe.PDFSettings    
      0x0000000112e60945 0x112e5d000 + 14661
      15  com.adobe.InDesign.PDF   
      0x0000000112a22c19 0x1129d9000 + 302105
      16  com.adobe.InDesign.PDF   
      0x0000000112b02274 0x1129d9000 + 1217140
      17  com.adobe.InDesign.PDF   
      0x0000000112b01035 0x1129d9000 + 1212469
      18  PublicLib.dylib          
      0x00000001010d4481 Command::DoImmediate(short) + 33
      19  com.adobe.InDesign.Utilities  0x0000000115c3347c 0x115c32000 + 5244
      20  com.adobe.InDesign.Utilities  0x0000000115c33605 0x115c32000 + 5637
      21  com.adobe.InDesign.AppFramework0x000000010ec2c26f 0x10ec21000 + 45679
      22  com.adobe.InDesign.AppFramework0x000000010ec2a94a 0x10ec21000 + 39242
      23  com.adobe.InDesign.Application UI0x000000010ef6b2b6 0x10ee39000 + 1254070
      24  com.adobe.InDesign.Application UI0x000000010ef6c032 0x10ee39000 + 1257522
      25  com.apple.AppKit         
      0x00007fff957ad21a -[NSApplication run] + 636
      26  com.adobe.exo.framework  
      0x00000001028a7e98 exo::app::OS_AppBase::RunEventLoop() + 56
      27  com.adobe.InDesign.AppFramework0x000000010ed2eff3 0x10ec21000 + 1105907
      28  com.adobe.InDesign.AppFramework0x000000010ed2e182 0x10ec21000 + 1102210
      29  com.adobe.InDesign       
      0x0000000100001dbc main + 412
      30  com.adobe.InDesign       
      0x0000000100001bb4 start + 52

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib   
      0x00007fff8bd87d16 kevent + 10
      1   libdispatch.dylib        
      0x00007fff94b0fdea _dispatch_mgr_invoke + 883
      2   libdispatch.dylib        
      0x00007fff94b0f9ee _dispatch_mgr_thread + 54

       

       

      .... continued

        • 1. Re: Indesign CC crashes on every start
          P Spier CommunityMVP

          Have you tried the stuff here: Troubleshoot fonts | Mac OS X?

          • 2. Re: Indesign CC crashes on every start
            KarenSC Community Member

            Yes - I have done everything on that page. No change. It only happened after I did an update on CC. It was all working before the update.

            • 3. Re: Indesign CC crashes on every start
              P Spier CommunityMVP

              Have you tried a new user account? That will tell us if it's the user, or something with ID or your system.

              • 4. Re: Indesign CC crashes on every start
                KarenSC Community Member

                I talked with Adobe who passed me onto 4 divisions, and then to a final one that has to investigate because no-one had a solution as yet. I also uploaded my full error report for them to look at.

                • 5. Re: Indesign CC crashes on every start
                  KarenSC Community Member

                  Peter - I tried a new user admin account. Tried opening Indesign CC and received 2 new errors before it crashed. Would not open. Returned to normal account.Screen Shot 2013-07-13 at 10.31.25 AM.pngScreen Shot 2013-07-13 at 10.31.43 AM.png

                  • 6. Re: Indesign CC crashes on every start
                    P Spier CommunityMVP

                    OK, that eliminates user account corruption. Do you have any third party plugins, including a font auto-activation plugin for your font manager?

                     

                    What about any sort of general utility programs running inthe background on your Mac? What happens if you start your Mac holding down the Shift key to prevent loading extensions?

                    • 7. Re: Indesign CC crashes on every start
                      KarenSC Community Member

                      I do not have any third party plugins nor a font auto-acitivation plugin. I only have the standard Mac Font Book. I tried shutting down and restarting my Mac holding down Shift key to prevent loading extensions. No difference.

                      • 8. Re: Indesign CC crashes on every start
                        KarenSC Community Member

                        I have now uninstalled (again), logged out, logged in and reinstalled Adobe Indesign CC. I tried to update and received errors - will not update. When trying to open Indesign it crashed as usual. The beginning of the log is here.

                         

                        Process:     Adobe InDesign CC [1157]
                        Path:        /Applications/Adobe CC/*/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
                        Identifier:  com.adobe.InDesign
                        Version:     9.0.0.244 (9000)
                        Code Type:   X86-64 (Native)

                        Parent Process:  launchd [162]

                        User ID:     501

                         

                        Date/Time:   2013-07-14 17:07:27.865 +1000
                        OS Version:  Mac OS X 10.8.4 (12E55)

                        Report Version:  10

                         

                        Interval Since Last Report:      33367 sec
                        Crashes Since Last Report:       18

                        Per-App Interval Since Last Report:  116 sec

                        Per-App Crashes Since Last Report:   9

                        Anonymous UUID:                  6C2B2779-3D36-C835-F2EF-48FD7255913D

                         

                        Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                         

                        Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

                        Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c030b678

                         

                        VM Regions Near 0xc030b678:

                        -->

                        __TEXT             0000000100000000-0000000100006000 [   24K] r-x/rwx SM=COW  /Applications/Adobe CC/*/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC

                         

                        Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                        0   libsystem_c.dylib         0x00007fff880dcb73 memmove$VARIANT$sse42 + 331
                        1   com.adobe.BIBUtils        0x00000001022238f5 0x10221d000 + 26869
                        2   com.adobe.BIBUtils        0x00000001022284e8 0x10221d000 + 46312
                        3   com.adobe.BIBUtils        0x0000000102226c19 0x10221d000 + 39961
                        4   com.adobe.PDFSettings     0x0000000112f20583 0x112f19000 + 30083
                        5   com.adobe.PDFSettings     0x0000000112f28d6e PDFSettingsInitialize + 32382
                        6   com.adobe.PDFSettings     0x0000000112f2939c PDFSettingsInitialize + 33964
                        7   com.adobe.PDFSettings     0x0000000112f2967e PDFSettingsInitialize + 34702
                        8   com.adobe.PDFSettings     0x0000000112f2938d PDFSettingsInitialize + 33949
                        9   com.adobe.PDFSettings     0x0000000112f26e52 PDFSettingsInitialize + 24418
                        10  com.adobe.PDFSettings     0x0000000112f271b4 PDFSettingsInitialize + 25284
                        11  com.adobe.PDFSettings     0x0000000112f1a86b 0x112f19000 + 6251
                        12  com.adobe.PDFSettings     0x0000000112f204c4 0x112f19000 + 29892
                        13  com.adobe.PDFSettings     0x0000000112f20d1d 0x112f19000 + 32029
                        14  com.adobe.PDFSettings     0x0000000112f1c945 0x112f19000 + 14661
                        15  com.adobe.InDesign.PDF    0x0000000112adec19 0x112a95000 + 302105
                        16  com.adobe.InDesign.PDF    0x0000000112bbe274 0x112a95000 + 1217140
                        17  com.adobe.InDesign.PDF    0x0000000112bbd035 0x112a95000 + 1212469
                        18  PublicLib.dylib           0x00000001010d4481 Command::DoImmediate(short) + 33
                        19  com.adobe.InDesign.Utilities  0x0000000115cdc47c 0x115cdb000 + 5244
                        20  com.adobe.InDesign.Utilities  0x0000000115cdc605 0x115cdb000 + 5637
                        21  com.adobe.InDesign.AppFramework0x000000010ecef26f 0x10ece4000 + 45679
                        22  com.adobe.InDesign.AppFramework0x000000010eced94a 0x10ece4000 + 39242
                        23  com.adobe.InDesign.Application UI0x000000010f02e2b6 0x10eefc000 + 1254070
                        24  com.adobe.InDesign.Application UI0x000000010f02f032 0x10eefc000 + 1257522
                        25  com.apple.AppKit          0x00007fff8ca1921a -[NSApplication run] + 636
                        26  com.adobe.exo.framework   0x00000001028a7e98 exo::app::OS_AppBase::RunEventLoop() + 56
                        27  com.adobe.InDesign.AppFramework0x000000010edf1ff3 0x10ece4000 + 1105907
                        28  com.adobe.InDesign.AppFramework0x000000010edf1182 0x10ece4000 + 1102210
                        29  com.adobe.InDesign        0x0000000100001dbc main + 412
                        30  com.adobe.InDesign        0x0000000100001bb4 start + 52
                        • 9. Re: Indesign CC crashes on every start
                          P Spier CommunityMVP

                          Honestly, at this point, I don't have a clue what's wrong. Did you run the cleaner tool before reinstalling? CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3

                          • 10. Re: Indesign CC crashes on every start
                            KarenSC Community Member

                            I did run the cleaner tool, but I also had run Amnesia to search for all remnants which is better. Nothing left to uninstall or remove for Indesign CC.

                            • 11. Re: Indesign CC crashes on every start
                              Igor.Freiberger Community Member

                              I updated CC today (the change is related to Media Encoder 7.0.1) and begun to receive the same error. Deleting the preferences folder caused no change.

                               

                              I am SURE this is due to some change Adobe did in this update. Let me explain why.

                               

                              I have a system clone made ten days ago, just after I installed Adobe CC and set up all the apps properly. Everything was working fine then. Note that this CC installation does have Media Encoder 7.0.0.

                               

                              Two days ago I restored the clone. Everything was fine again, even after CC was updated to Media Enconder 7.0.1. I then made several system tests as I was planing to include Parallels in my set up. After I was satisfied with these tests, three hours ago, I restored again the system and launched again the CC update.

                               

                              This time, the update was slight different. Media Encoder shows 7.0.1, but the DPS icons where removed from the Adobe group I have within Lauchpad (they appear as ungrouped icons now) and InDesign begun to crash. Note: I restored the clone and launched the CC update without doing ANY change in my system, which was working OK before. Thus it is clear the issue is due to this update. Someway, changes were made to DPS and this caused a conflict with user privileges.

                               

                              Happily, I have the working clone and can restore my system to the version prior to this update. But it is a shame Adobe releases InDesign CC with problems (several users had issues with ID and fonts folders) and during its first month of use we already have an update causing more fails. I am paying for the right to use CC apps. What if Adobe pay me for the lost time with its errors?

                              • 12. Re: Indesign CC crashes on every start
                                KarenSC Community Member

                                Igor - thanks for your information. I am sure it's the update also because it was working prior to the update. Unfortunately I can't go back as I forgot to do a Time Machine backup. I have two machines thankfully so I can at least open files - a MacBook Pro 10.7.5 and the MacAir 10.8.4. The MacAir is the one that has the problems. But I shouldn't have to have two computers running for just me just so that one will work if the other doesn't. The MacAir is supposed to be my backup and rarely used. I should not have to worry about whether the programs will work or not when I swap computers.

                                • 13. Re: Indesign CC crashes on every start
                                  Igor.Freiberger Community Member

                                  Unfortunately, the hurry to release new applications make end users work as beta testers these days –and this is not limited to Adobe

                                   

                                  I am also using OS X 10.8.4 in the computer where the problem appears (a mid-2012 MBPr). It seems Folio Panel and Folio Builder were also updated with this Media Encoder 7.0.1 package. The problem probably relates to these apps as they are part of InDesign ecosystem (contrary to Media Enconder).

                                  • 14. Re: Indesign CC crashes on every start
                                    KarenSC Community Member

                                    I have removed Creative Suite CC completely from my MacAir. After checking with the Adobe Cleaner tool, I then reinstalled CC and Indesign. Exactly the same problem. I have not heard from Adobe and I reported this three days ago. Feeling extremely frustrated.


                                    Just to make sure, I have made an appointment with Apple tomorrow to check my computer. I will update again then.

                                    • 15. Re: Indesign CC crashes on every start
                                      Igor.Freiberger Community Member

                                      I restored my system from the clean, perfectly working clone. No problems at all.

                                       

                                      So I did update the Flash Player (from 11.7.7 to 11.8). No other change was made to the system. And InDesign begun to crash AGAIN. This time, if I chose reopen from the crash notice, I can run the application. But it is an annoying error and it is also very clear it is caused by Flash Player.

                                       

                                      What a ridiculous work by Adobe.

                                      • 16. Re: Indesign CC crashes on every start
                                        KarenSC Community Member

                                        My Mac is finally working properly with CC - but with a very helpful person from Apple, not Adobe.

                                        Because I didn't know what else to do, I went to our local Apple shop today to get my MacAir checked and make sure it was not an Apple Mac problem. After an hour of testing, they found out it was definitely an Adobe problem and NOT a Mac problem. Even while uninstalling and installing twice in front of me Adobe CC kept coming up with errors. We ended up removing everything to do with CC, including removing all Adobe preferences of old Adobe programs as well as current, and starting again. Then CC popped up with a new Application Manager message  and made me install before giving me a message that Indesign had errors and to uninstall again whilst I was at Apple. Which I did. Then I went home to finish installation. I have now just finished reinstalling all the CC programs I use for the 5th time with this new CC Application Manager and everything is now working.

                                        There was something definitely wrong in an Adobe file, but whether it was the Application Manager or not, I don't know.

                                         

                                        I have nothing but praise for the help that the Apple staff gave me beyond normal and wish that Adobe could give the same kind of service. (I cannot possibly go back to Apple with that problem again.) I phoned and registered my problem with CC with Adobe after days of my own testing on the 11th July. It's now the 16th July and I received an email tonight asking me to nominate a time for them to contact me. That's too late. I can't work like that as a solo. If I can't work, I can't get paid and lose clients. I really thought CC was supposed to be better and I have had Adobe products for so long I have lost count of the years.

                                         

                                        Anyway, my CC is now working.