1 Reply Latest reply: Jul 11, 2013 8:50 AM by Ned Murphy RSS

    Everytime I try to re install Photoshop I get these same errors.

    dame143 Community Member

      Everytime I remove and re download photoshop I get these same exact errors.

      Exit Code: 6 Please see specific errors below for troubleshooting. For example,  ERROR: DF012, DF023,D ...   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 16 error(s)    ----------- Payload: Recommended Common Fonts Installation 3.0.0.0 {4574D206-D61E-4555-B146-A16B01985E0B} -----------  ERROR: DF012: Unable to find file(Seq 27)  ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\CharlemagneStd-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 27)  ----------- Payload: Recommended Common Fonts Installation x64 3.0.0.0 {9CA50986-FAD4-48DC-8362-1C2E201900BE} -----------  ERROR: DF012: Unable to find file(Seq 28)  ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\CharlemagneStd-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 28)  ----------- Payload: Required Common Fonts Installation 3.0.0.0 {2A5D70AD-E4C3-4C3D-A18F-38B1CA51CE47} -----------  ERROR: DF012: Unable to find file(Seq 49)  ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadPro-CondIt.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 49)  ----------- Payload: Required Common Fonts Installation x64 3.0.0.0 {FDA0F184-FB72-47E7-A8DB-FF7D25E8BF8C} -----------  ERROR: DF012: Unable to find file(Seq 50)  ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadPro-CondIt.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 50)  ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\MyriadPro-BoldCond.otf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 46)  ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 46)  ERROR: DF024: Unable to move file at "C:\Program Files\Common Files\Adobe\SavedFonts\current\MyriadPro-BoldCond.otf" to "C:\Windows\Fonts\MyriadPro-BoldCond.otf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 46)  ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 46)  ERROR: DF037: Unable to delete directory "C:\Program Files\Common Files\Adobe\SavedFonts\current". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 4)  ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 4)  ERROR: DF037: Unable to delete directory "C:\Program Files\Common Files\Adobe\SavedFonts". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 4)  ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 4)  ------------------------------------------------------------------------------------- 

      Can someone help