3 Replies Latest reply: Aug 13, 2013 4:32 PM by Todd_Kopriva RSS

    .wmv's getting cut in half horizontally inside Premiere Pro, AE, Media Encoder...


      Hello everyone! I'm having an issue using .WMV's within Premiere Pro, AE, and the Media Encoder. Whenever I open the image in a sequence or the source window, the image is cut in half horizontally (see pic below). I brought in an MP4 and had no issues so at the moment I think I have narrowed down to strictly a .WMV problem. The file plays perfectly fine in realtime; audio sounds great, picture (of what I can see) looks good; I am just missing the top half of any WMV file hehe. I have tried the WMV inside AE as well but have the same issue. I also tried to export the WMV with Media Encoder but it exports the WMV cut in half no matter what format I tell it to conver the file to..


      My Premiere Pro, AE, and Media Encoder are fully up to date; my Nvidia 660 Ti is up to date; I just installed latest Windows 7 codec package; Just installed newest Windows 7 x64 updates.


      Also, this is a big one to note...This is the first time I have used Premiere Pro/AE/Media Encoder on this system. I just built this PC about 1 month ago and have had 0 problems with it across other programs (Photoshop, 3ds max, etc..) I just recently installed Premiere, AE, Media Encoder on it and am running into this problem upon my first bootup of Premiere/AE/Media Encoder.


      My system specs are posted below the picture and file specs.


      The pic below shows my setup and the issue I am having. The video of Finding Nemo on the left is the .MP4 (specs on file are below) and the video on the right is the .WMV in question (specs also below.)

      WMV Files Cut in Half Horizontally.jpg



      I have tried multiple WMV's of different bit rates, etc, and all of them do this "cut in half thing.." No issues with other file types though!



      The .WMV's specs are.....


      Type: Windows Media

      File Size: 8.5 MB

      Image Size: 1920 x 1080

      Frame Rate: 29.97

      Source Audio Format: 44100 Hz - 16 bit - Stereo

      Project Audio Format: 44100 Hz - 32 bit floating point - Stereo

      Total Duration: 00;00;14;00

      Pixel Aspect Ratio: 1.0


      The .MP4's specs are....


      Type: MPEG Movie

      File Size: 1.4 GB

      Image Size: 1920 x 1080

      Frame Rate: 23.976

      Source Audio Format: 48000 Hz - compressed - Stereo

      Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

      Total Duration: 01:40:47:21

      Pixel Aspect Ratio: 1.0


      Created with: Adobe After Effects CS6 (Windows)





      My system specs are below.



      System Information


         Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

                 Language: English (Regional Setting: English)

      System Manufacturer: ASUS

             System Model: All Series

                     BIOS: BIOS Date: 04/19/13 17:27:15 Ver: 08.01

                Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz

                   Memory: 32768MB RAM

      Available OS Memory: 32706MB RAM

                Page File: 8393MB used, 57018MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.01.7601.17514 64bit Unicode




      If I think of any more information which may help narrow this issue down, I will surely post it! Thank you for your help everyone.