1 Reply Latest reply on Jul 15, 2013 2:27 PM by sjpt

    Problem with Iview E-reader and Digital Editions

    John W Robinson Level 1

      I resently purchased an Iview e-reader for my wife. I plugged it into my  laptop with Adobe Digital Editions opened. I clicked on register device  and it appeared as RK book. I dropped some books into the reader and  checked ereader and books were there, but when I tried to open a book I  got a message "Loan info is wrong". cheched and time/date on reader and  is correct. There is a quick guide on the ereader which said to go to  adobe.com/cfusion/membership/index.cfm?loc=zh_cn&nf=1&n1=1 to  register an Adobe ID, but this site is either  Chinese or Japanese. Also  I already have an ID for Digital Editions for my other reader. Do I  need 2 copies of Digital Editions (one each) or do I need toget one  every time I plug in a different e-reader?? I just tried downloading  with a different library log in with the same result "Loan info is  wrong". Any ideas??

        • 1. Re: Problem with Iview E-reader and Digital Editions
          sjpt Level 4

          It sounds as if you have done the right thing.

          You can certainly have a single copy of ADE run with multiple eReaders,

          as long as they are all three (computer plus two devices) registered with the same Adobe ID, and you only have one eReader device plugged in at a time.

          (I'm not sure what happens with multiple devices plugged in at once).

           

          There are bugs with ADE2.0 and some eReaders.

           

          There are lots of bugs in ADE2.0.  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172