4 Replies Latest reply: Jan 21, 2014 12:40 AM by Zhihong Chen RSS

    Photoshop CC Extensions menu is not selectable

    DigitalXIII Community Member

      Photoshop CC Extensions menu is greyed out. I cannot select event that menu.

       

      The extensions installed successfully in Extension Manager CC, no errors. I even tried uninstalling and trying just 1... no dice. I've reinstalled Extension Manager CC without success as well.

       

      A few of those extensions are scripts and those are available through the File > Scripts just fine, but the Extensions are not. I have no issue at home using them, but here on my work computer I cannot access them at all.

       

      extmancc-successfulplugins1.JPG

       

      In Photoshop CC, I cannot even click on the Extensions menu, not even exchange is available which is built in:

       

      pscc-extensions-notavailable.jpg

       

      I uninstalled and reinstalled Photoshop CC and reinstalled the plugins and I still have the same issue. No error messages, it's just not selectable.

       

      Any ideas?

        • 1. Re: Photoshop CC Extensions menu is not selectable
          Carl Sun Adobe Employee

          I am afraid you have to ask help in Photoshop forum. I don't know how Photoshop determine whether this menu item should be disabled.

          • 2. Re: Photoshop CC Extensions menu is not selectable
            DigitalXIII Community Member

            Thank you Carl, I posted in the Photoshop forum.

            • 3. Re: Photoshop CC Extensions menu is not selectable
              Zhihong Chen Adobe Employee

              Hi DigitalXIII,

               

              This is Zhihong from Adobe CEP team. Thanks for reporting this, could you please help to offer following information:

              1. What is your Windows version and PS version?

              2. Have you update PS from Adobe Creative Cloud? If so, is this problem a new problem after this update?

              3. Could you please help to get the CEP log and listed in this thread? The steps are as following:

              First, set the “LogLevel” value of registry key “HKEY_CURRENT_USER\Software\Adobe\CSXS.4” from “1” to “6”. Second, restart Photoshop and do the steps you listed. Then we will get CEP logs in “C:\Users\’username’\AppData\Local\Temp” path like csxs4-PHSP.log.

              4. Could you please check following components version on your machine?

              Version of CEPHtmlEngine.exe (it locates at path “C:\Program Files (x86)\Adobe\Adobe Photoshop CC\CEPHtmlEngine”).

              Version of PlugPlugOwl.dll (it locates at path “C:\Program Files (x86)\Adobe\Adobe Photoshop CC”).

              • 4. Re: Photoshop CC Extensions menu is not selectable
                Zhihong Chen Adobe Employee

                One more point: please check the folder “C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions” and make sure there are extensions (plugins) in this folder. If there is no extension in this folder, the PS “Extensions” menu will become gray.