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I am not sure of the reasons but that is the normal appearance in Safari, at least it is what I have seen. I think the issue is how Safari handles things rather than what RoboHelp produces.
In looking at other help products before going for RoboHelp, did you download some trial versions of other products and have you checked their output in Safari?
Maybe someone with more knowledge of Safari can comment?
For what it may be worth, only 1.3% of the visitors to my site use Safari so that wouldn't upset me too much. Of course the percentage may be different and more important for you. I suspect Safari users are used to such things.
Right or wrong, IE and Firefox are the biggies.
I did some searching around and apparently Safari doesn't handle the DHTML and Java Applet that RoboHelp produces, which is why it puts the Index and Search in a plain HTML format. If you generate the help without using a Java Applet or DHTML, you will see the exact same thing in all browsers across the board on Windows as well.
Also... I was wrong, I tested out the help in IE and Firefox on a MAC and the same issue. Any idea why IE and Firefox wouldn't be able to handle the DHTML and Java Applet?
I tested just about every HAT out there, though I didn't have a MAC to test them on and had to rely on their "We work on MACs!" marketing... My boss uses a MAC though and so does her boss. yay.
Cos it's on a MAC?
Thankfully I was granted permission to drop the search and keep the index. It's not beautiful, but it's functional. I know this will be revisited at the next release, so hopefully there will be a fix by then (heh).
This was fixed in RH 7.0.2.