2 Replies Latest reply on Oct 9, 2016 12:07 PM by kevind86755398

    PP CC Installation Failed

    Les Preiss Level 1

      Been running all CS6 products fine. Joined Creative Cloud (CC) and tried to install Premiere Pro CC. Installation failed. I tried "Retry" and that failed, too. Clicked on "Learn More" link and got a not very helpful CC page. It said in effect: Update Failed, Errors encountered during installation. (U44M1P7). There was a "More Details" link, so I clicked on it. Up came a page with all kinds of files in it. I found what looked like today's PP CC installation error log (Adobe Premiere Pro CC 7.0.0 07-13-2013.log.gz) What was inside was absolutly no help to me. I've spent too much time looking on the help pages and find nothing. The Adobe Media Encoder CC installed and it is working. Can anyone shed any light? Thanks. Les.