Welcome to the Adobe community!
Could you please follow these steps and let us know if it helps you.
Please download and run Creative Cloud Cleaner Tool
Run Creative Cloud Cleaner tool and choose the options to uninstall Adobe creative cloud.
Once done please rename OOBE Folder from these locations
C:\Program Files (x86)\Common Files\Adobe
Go to https://creative.adobe.com/products/creative-cloud and Download Creative Cloud once again
Thanks for replying
I downloaded the Creative Cloud Cleaner Tool but when I ran it, it completed with errors saying some files couldn't be cleaned up and I should close all internet browsers and run it again. I did that, and also restarted my laptop and ran it again, but they came up with the same error...