11 Replies Latest reply on Dec 29, 2016 5:29 AM by alancurtis2

    Out of solutions to E_STREAM_ERROR problem

    swestwoo

      I have been searching the forum (and the internet as a whole) for a solution to my problem and, so far, no luck.

       

      I have repeatedly tried to download .acsm files from the ebrary website and each time receive the following error message:

      "Error getting License. License Server Communication Problem: E_STREAM_ERROR"

       

      Solutions I have tried:

      Replacing ADE 2.0 with ADE 1.7.2 (received the same message)

      Using Internet Explorer instead of Google Chrome

      Disabling all firewalls

      Deauthorizing and Reauthorizing account in ADE

      Uninstalling and reinstalling ADE

       

       

      I am using Windows 7 and running Adobe Digital Editions 2.0, downloading through Google Chrome.  I am doing all of this from Dakar, Senegal, if there is a chance that makes a difference, using internet run off of a USB key.

        • 1. Re: Out of solutions to E_STREAM_ERROR problem
          sjpt Level 4

          You seem to have tried the most common things that can cause problems.

           

          One more thing is to double-check that your timezone and time settings are correct,

          and if you have any eReader involved that their time settings also agree.

           

          Another possibility is that the site is somehow set up only to process requests from what it considers to be US clients.

          In that case you may be stuck, or may (???) be able to go via a US proxy.

          • 2. Re: Out of solutions to E_STREAM_ERROR problem
            glasshalffull

            I have the same problem with openlibrary.org, and I'm in the US. I "borrowed" a book from their library.

             

            I verified my timezone and time settings.

            I opened the URLLink.acsm file in File Viewer as HEX (with text), and the file does not appear to be corrupted.  The file is all text, and it all makes sense.

            I even deauthorized in ADE, reauthorized without an ID and tried to open the ebook.

            This time the error message was "Unable to download    Error getting License. License Server Communication Problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER"

             

            A support person from OpenLibrary.org told me that the original

            "Error getting License. License Server Communication Problem: E_STREAM_ERROR:"

            was a general error that means that something is blocking communcation with the server.

            Yet my trying to open the ebook when authorized without an ID suggests to me that I had established some type of communication with the server.

             

            I can download and read ebooks from other sites, but those sites are free ebooks.

             

            I am using Windows Vista and running Adobe Digital Editions 2.0.1, downloading through Firefox.

            • 3. Re: Out of solutions to E_STREAM_ERROR problem
              sjpt Level 4

              I even deauthorized in ADE, reauthorized without an ID and tried to open the ebook.

              That can be useful for experimenting (as you were), but never run that way long term as you will get endless problems:

              books you buy/borrow can't be transferred to another device, and if you ever register properly they can no longer be read at all.

               

              If you use free (nonDRM) books, I suggest the free Calibre as vastly more powerful and helpful than ADE.

               

              You could try 1.7.2. 

              1. Don't uninstall V2.0/1, otherwise there is a risk 1.7.2 will try to 'upgrade'.
              2. Install 1.7.2,
              3. deregister (just in case),
              4. reregister with a real Adobe ID
              5. and now try to get at the OpenLibrary book.

               

              There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

              (You can have them both installed at once if you like.)

              Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

              http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

              The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

              • 4. Re: Out of solutions to E_STREAM_ERROR problem
                glasshalffull Level 1

                Thanks for the advice, sjpt.

                I installed 1.7.2, but it doesn't allow me to add an acsm file item to the library.  It only allows pdf and epub files to be added to the library.  OpenLibrary uses acsm files for borrowing books.

                Am I missing something?

                • 5. Re: Out of solutions to E_STREAM_ERROR problem
                  sjpt Level 4

                  1.7.2 (and I think 2.0, not quite sure) can't open .acsm files from the file-open dialog (or whatever it is called).

                   

                  They should be able to open .acsm files by any of

                  1. drag drop from Explorer onto a running ADE
                  2. associate .acsm files with ADE1.7.2 in Explorer, nd open them that way
                  3. run ADE1.7.2 from a command line with the .acsm file as parameter (not very convenient).
                  • 6. Re: Out of solutions to E_STREAM_ERROR problem
                    glasshalffull Level 1

                    Dragging the file into ADE 1.7.2 "started" downloading the ebook, but quickly gave an error #2038.

                     


                    Error 2038 is a network IO error.  So, again I turned off my ZoneAlarm software firewall.

                     

                    This time it downloaded the ebook just fine into ADE 1.7.2  Now I'll go figure out why the firewall or antivirus/malware in ZoneAlarm blocked the download, so that I can let it pass through next time.

                     

                    Many thanks for the help

                    • 7. Re: Out of solutions to E_STREAM_ERROR problem
                      Woaihepiu2010

                      I have the same problem and I use 1.72 and cannot borrow from the local library all of a sudden.  The library help is of no help either.  This seems to be problem Adobe doesn't give a hoot about, after all, they already have the library systems' money.

                      • 8. Re: Out of solutions to E_STREAM_ERROR problem
                        Cankerio

                        I also have the same problem

                        Downloaded ADE 1.7.2. and clicked and dragged the acsm file into the new ADE 1.7.2.

                        Starts to download then up pops E_ADEPT_IO. Anyone any ideas what this is.

                        • 9. Re: Out of solutions to E_STREAM_ERROR problem
                          Anton Mapmaker

                          I've had the same problem and tried everything (installing older version 1.7.2, erasing authorisation and reauthorising, disable firewall). Then I discovered that the version of ADE on my PC (2.0) was not the newest. Installing ADE 4.0 solved the problem for me.

                          • 10. Re: Out of solutions to E_STREAM_ERROR problem
                            markc74415209

                            Not for me.  I've got windows 8.1 and I just installed ADE 4.5.1 - the latest, according to adobe - and I've authorised correctly as far as I can tell - and I get the e_stream_error.  Unfortunately there is nothing on this forum that helps and beyond that adobe is not much help.  The acsm file I am trying to open was emailed to me directly from the publisher.  Seems strange when adobe's proprietary file format can't be opened by it's own software and adobe doesn't seem to provide any help to resolve

                            • 11. Re: Out of solutions to E_STREAM_ERROR problem
                              alancurtis2

                              I just got this error as well, and the latest ADE also finally solved it for me.. interestingly enough other readers (Bluefire) also got errors, so I wonder if it uses the same library or something?  This fact delayed me quite a bit in solving the problem, since I assumed that with two programs having the problem, it had to be a server issue...