What is your browser? If IE check
Paula LA wrote:
I mainly use Firefox. I'll try IE and see what happens.
The problem with Flash also seems to happen on my netbook (in addition to my desktop). Come to think of it, I use Firefox on the netbook also, and happen to have had the same issue with Firefox -- I update it, yet it continues to KEEP reminding me to update it! So maybe it is a Firefox issue?
I'm currently running 22.0 (which is the latest version).
Maybe I'll try IE for a while. (I'll search out the thing about JS later and will tag it here).
Do you have the plugin for Firefox installed, and is it enabled in Firefox (Tools | Add-ons | Plugins) ?
Thanks for your ongoing assistance! I'm not sure of the Firefox plugin to which you're referring. Can you please be more specific?
I did try to find the reference to JS, and came up with this (I don't think it's exactly what I found the first time around, but seems close enough. http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html (the JS reference is second down).
I'm noticing on the helpx link, above, that it also references something about ActiveX. I actually have no idea what ActiveX is or does, but I do know that when I initially switched to Firefox (from IE) it said there was an ActiveX conflict, and disabled some functions of ActiveX. I'm not sure if that was since resolved and the ActiveX re-enabled. I have done several MS auto-updates since then, and suspect it may have been re-enabled automatically.
Do you think ActiveX could have something to do with my problem?
I just remembered an rather intrusive message I keep getting while browsing Facebook with Firefox, so I logged on using IE8 and did NOT get the message. So my issue does seem specific to Firefox. (attaching a pic with the error message)
Interesting article on Stackoverflow regarding JS! My opinion is that JS should be enabled, but avoid visiting dodgy websites.
Back to your problem: what Flash Player versions do you have installed (Control Panel | Programs)?
You should have two Flash Player components installed:
- ActiveX (for Internet Explorer)
- Plugin (for other browsers like Firefox)
both should be the latest version 11.8.800.94.
If Firefox disabled the plugin because your version was old, then you may need to re-enable it after installing the latest version (Tools | Add-ons | Plugins).
I just tried re-installing Flash and it seems to be working now. I think part of the problem I was having is that even after downloading the installer, hitting "run" and then having the computer re-boot, it is still necessary to yet again click "Install Flash" once the computer has rebooted. (Or at least doing that again seems to be what did the trick this time).
Q. I wasn't aware of those browser plug-ins that are required. Let me ask you this, is it ever the case that those plug-ins require updating separately from updating Flash?
Some suggestions I have insofar as improving the Flash download/install experience:
1) Just have it install with the .exe run - get rid of that second "install" click
2) Sensitize users to the plug-in requirements (I think that like me, most people don't think too much about their browsers, they're just THERE and do stuff)
3) With the auto/updates, create a feature that allows you to opt for "save changes with next reboot" rather than having Flash automatically reboot when it feels like. I have opted out of the auto updates (and choose "notify me") because of work sessions interrupted when Flash felt like it was time to update AND reboot. Not very practical!)
4) I would suggest dumping the McAfee push. I am very sensitive to this and always opt out, but can only imagine many people don't notice and wind up miserably saddled with McAfee as a result.
Thanks so much for your help! Will let you know if things go awry (but hoping for the best!)
Glad you got things working at last!
Regarding the separate ActiveX and plugin installers; I have for a long time suggested to combine them into one installer, but the developers seem to object to that.
Most likely your own suggestions will probably be ignored as well. But if you want to officially bring them to the attention of the developers, you should do that through https://bugbase.adobe.com/