9 Replies Latest reply on Jul 16, 2013 6:03 PM by Igor.Freiberger

    Mac: InDesign CC crashing after Flash Player update

    Igor.Freiberger Level 1

      System: Mac OS X 10.8.4, Adobe CC (InDesign, Photoshop, Muse) running on a MacBook Pro retina from mid-2012.

       

      Yesterday, after the Media Encoder and DPS update, InDesign begun to crash and did not run. I already reported this in another thread.

       

      I restored my system from a clean, perfectly working clone. No problems at all. Of course, I avoided the CC updated for now.

       

      Now, I did update the Flash Player (from 11.7.7 to 11.8). No other changes were made. And InDesign begun to crash AGAIN. This time, if I chose reopen from the crash notice, I can run the application. But it is very clear it is caused by Flash Player.

       

      The error report:

       

      Process:         Adobe InDesign CC [301]

      Path:            /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC

      Identifier:      com.adobe.InDesign

      Version:         9.0.0.244 (9000)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [122]

      User ID:         501

       

      Date/Time:       2013-07-15 07:26:56.563 -0300

      OS Version:      Mac OS X 10.8.4 (12E55)

      Report Version:  10

       

      Interval Since Last Report:          172907 sec

      Crashes Since Last Report:           3

      Per-App Interval Since Last Report:  8005 sec

      Per-App Crashes Since Last Report:   3

      Anonymous UUID:                      D2AE7186-A8CF-EEB2-BFF3-43BD23A2650D

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

       

      VM Regions Near 0:

      -->

          __TEXT                 0000000100000000-0000000100006000 [   24K] r-x/rwx SM=COW  /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   PublicLib.dylib                         0x00000001010e796c CDataExchangeController::GetInternalizeableFlavors(K2Vector<unsigned int, K2Allocator<unsigned int> >&) const + 108

      1   PublicLib.dylib                         0x0000000101386278 0x1010ab000 + 2994808

      2   PublicLib.dylib                         0x0000000101386693 MOSTypeUTIMap::GetIDSupportedUTIList() + 19

      3   com.adobe.InDesign.Application UI          0x0000000110ac0d7e 0x110a8b000 + 220542

      4   com.adobe.InDesign.Application UI          0x0000000110bc0469 0x110a8b000 + 1266793

      5   com.adobe.InDesign.AppFramework          0x000000010eafcd7e 0x10e9f0000 + 1101182

      6   com.adobe.InDesign                      0x0000000100001dbc main + 412

      7   com.adobe.InDesign                      0x0000000100001bb4 start + 52

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib                  0x00007fff81200d16 kevent + 10

      1   libdispatch.dylib                       0x00007fff8868cdea _dispatch_mgr_invoke + 883

      2   libdispatch.dylib                       0x00007fff8868c9ee _dispatch_mgr_thread + 54

       

      Thread 2:

      0   libsystem_kernel.dylib                  0x00007fff812000fa __psynch_cvwait + 10

      1   libsystem_c.dylib                       0x00007fff81b1b023 _pthread_cond_wait + 927

      2   com.apple.CoreServices.CarbonCore          0x00007fff8908a406 TSWaitOnConditionTimedRelative + 163

      3   com.apple.CoreServices.CarbonCore          0x00007fff88feca98 MPWaitOnQueue + 252

      4   PMRuntime.dylib                         0x000000010165ebe1 0x10165d000 + 7137

      5   com.apple.CoreServices.CarbonCore          0x00007fff890617e0 PrivateMPEntryPoint + 58

      6   libsystem_c.dylib                       0x00007fff81b167a2 _pthread_start + 327

      7   libsystem_c.dylib                       0x00007fff81b031e1 thread_start + 13

       

      Thread 3:

      0   libsystem_kernel.dylib                  0x00007fff812006d6 __workq_kernreturn + 10

      1   libsystem_c.dylib                       0x00007fff81b18f4c _pthread_workq_return + 25

      2   libsystem_c.dylib                       0x00007fff81b18d13 _pthread_wqthread + 412

      3   libsystem_c.dylib                       0x00007fff81b031d1 start_wqthread + 13

       

      Thread 4:

      0   libsystem_kernel.dylib                  0x00007fff812006d6 __workq_kernreturn + 10

      1   libsystem_c.dylib                       0x00007fff81b18f4c _pthread_workq_return + 25

      2   libsystem_c.dylib                       0x00007fff81b18d13 _pthread_wqthread + 412

      3   libsystem_c.dylib                       0x00007fff81b031d1 start_wqthread + 13

       

      Thread 5:

      0   libsystem_kernel.dylib                  0x00007fff812006d6 __workq_kernreturn + 10

      1   libsystem_c.dylib                       0x00007fff81b18f4c _pthread_workq_return + 25

      2   libsystem_c.dylib                       0x00007fff81b18d13 _pthread_wqthread + 412

      3   libsystem_c.dylib                       0x00007fff81b

        • 1. Re: Mac: InDesign CC crashing after Flash Player update
          Steve Werner Adobe Community Professional & MVP

          Try creating and running in a new user on your computer, and see if you have the same problem. I strongly suspect it's something in your system, not Creative Cloud applications that is causing your problem.

          1 person found this helpful
          • 2. Re: Mac: InDesign CC crashing after Flash Player update
            kylenorthway Level 1

            This is exactly what is happening to me.

             

            The last thing I did last night on my computer was update Flash. This morning I went to work only to find that InDesign crashes repeately.

             

            I have the same computer that Igor.Freiberger has.

            • 3. Re: Mac: InDesign CC crashing after Flash Player update
              Steve Werner Adobe Community Professional & MVP

              While that has not happened to me with InDesign CC, I have just heard that that problem should be fixed in the next update to InDesign CC.

              • 4. Re: Mac: InDesign CC crashing after Flash Player update
                kylenorthway Level 1

                Any idea how long the update will be in comming? Right now I cannot work in InDesign CC. I have a call out to my MAC maintainance man for a work around.

                • 5. Re: Mac: InDesign CC crashing after Flash Player update
                  Steve Werner Adobe Community Professional & MVP

                  If you have a Creative Cloud account, you can download and install InDesign CS6 which should not have the problem.

                   

                  You should be able to save your current file as an INDD file and open in InDesign CS6.

                   

                  Here's how to download InDesign CS6: In your browser, navigate to creative.adobe.com. If necessary, log in to your Creative Cloud account with your Adobe ID.

                   

                  Scroll down in the list of apps and click on InDesign CC. This opens the InDesign CC page. Under the heading "In this version" select InDesign CS6. Then at the upper right, click "Download InDesign CS6"

                   

                  Good luck!

                  • 6. Re: Mac: InDesign CC crashing after Flash Player update
                    BobLevine MVP & Adobe Community Professional

                    You should be able to save your current file as an INDD file and open in InDesign CS6.         

                    I'm pretty sure you meant to say IDML, not INDD.

                    • 7. Re: Mac: InDesign CC crashing after Flash Player update
                      kylenorthway Level 1

                      OK, I just did some tests and I think I've isolated the problem:

                       

                      Every InDesign document that was created in 2010 and 2011 (my latest was December 21, 2011) caused InDesign CC to crash 100% of the time.

                       

                      Every document that was created after January 1, 2012 opened fine 100% of the time.

                       

                      I can open documents created earlier than 2010.

                       

                      After a crash I need to open InDesign again,

                      • it crashes again because it is trying to recover the older pre 2012 file.
                      • Open InDesign again and said no to recovery alert.

                       

                      Again, this is 100% after opening ten files from each date span.

                       

                      So my question to Igore is: were you also trying to open a 2011 InDesign file when it crashed? If so we are on the same "right facing" page!

                       

                      It doesn't help ther fact that I need to get to those pre 2012 files. I hope the fix comes soon.

                       

                      Just tested this on another production maching with the same results.

                      • 8. Re: Mac: InDesign CC crashing after Flash Player update
                        Steve Werner Adobe Community Professional & MVP

                        Thanks for the correction. Typing too fast!

                        • 9. Re: Mac: InDesign CC crashing after Flash Player update
                          Igor.Freiberger Level 1

                          Back to my initial rotice, I saw the crash is not due to Flash Player. This is what I made:

                           

                          1. Restored again the system. Did open ID. It runs ok the first time. Closed ID and tryed to open it again. Crash. I do not did anything else after the restore so it is not caused by Flash Player update.

                           

                          2. Tried the solution already known regarding users fonts. Not to avail.

                           

                          3. Maybe another app would cause the problem. So I begun to remove apps which run with the system start. For each one, I did an uninstall, restart the system and then tried to open ID. The results:

                           

                          3.1. BetterTouchTool: ID kept crashing.

                          3.2. Midnight: ID kept crashing.

                          3.3. Boom: ID kept crashing.

                          3.4. FocusMask: ID kept crashing.

                          3.5. KeyRemap4MacBook: ID kept crashing

                          3.6. ClipMenu: ID kept crashing.

                           

                          4. Thought some customization could also interfere with ID. So tried:

                           

                          4.1. Remove personal keyboard layuot: ID kept crashing.

                          4.2. Remove personal keybindings: ID kept crashing.

                           

                          5. Considered Spotlight indexing may also be the cause. So I made sure this process is not underway prior to open ID. Crash again.

                           

                          6. Maybe the problem is releated with some very specific system privilegies ID needs and are not the default ones set up in the system. In order to fix this I did set up total control to my user over all folders I guess ID may be using, propagating these privilegies to subfolders. No better.

                           

                          7. Created another admin user and then I am able to use InDesign CC with it (thanks, Steve!). This is a solution I tried to avoid with the 1–6 procedures because I knew I ahd to invest several hours in order to configure the system to this new user. But at leat it is working. Anyway, another problem appeared: Creative Cloud app says it has an update available but the installation fails every time.

                           

                          So, I exchanged a critical problem to a relevant one. Better but still far from good.

                           

                          By now, I really do not believe the ID crash is a sytem problem. See, I made a clean install of OS X 10.8, updated to 10.8.4, tested all and saved a clone. Then, added all the apps I use except CC, configured them all, did tests and saved a second clone. Finally, I did add CC apps (actually, just ID, PS and Muse), tested them and again saved a clone. Everything is ok with restores made from these three clones. I have 84 apps working fine –including other CC apps– and just ID crashing. Nothing indicates the problem is with the system and not InDesign.

                           

                          Actually, I still think there is something to do with file and folder privilegies used by Adobe installer which does not match the user ones. The fail to update CC app also seems to point to this. But I do not know enough about these deep system administration issues to do further investigation. I suppose Adobe will release an update within a month and point to some "system conflict" with ID.