3 Replies Latest reply on Mar 3, 2016 11:29 AM by sme1_who_designs

    HELP! Premiere pro could not retrieve the 'my documents' folder location?!




      I just installed Creative Cloud and downloaded Premiere CS6.


      When I start it, I get two dialogue boxes saying the same thing...


      "adobe premiere pro could not retrieve the 'my documents' folder location. The application will make use of a temporary folder for this session..."


      When I then go to export to Media Encoder, it crashes repeatedly.


      I am unable to find the My Documents folder on my system - it's a new system and must have been set up strangely.


      Can someone please help here as I am unable to run my video editing business when I can't export files!