3 Replies Latest reply on Mar 3, 2016 11:29 AM by sme1_who_designs

    HELP! Premiere pro could not retrieve the 'my documents' folder location?!

    geoffsilvertip

      Hi

       

      I just installed Creative Cloud and downloaded Premiere CS6.

       

      When I start it, I get two dialogue boxes saying the same thing...

       

      "adobe premiere pro could not retrieve the 'my documents' folder location. The application will make use of a temporary folder for this session..."

       

      When I then go to export to Media Encoder, it crashes repeatedly.

       

      I am unable to find the My Documents folder on my system - it's a new system and must have been set up strangely.

       

      Can someone please help here as I am unable to run my video editing business when I can't export files!

       

      Thanks

      Geoff