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You are now chatting with Suresh.
Suresh: Hello! Welcome to Adobe Customer Service.
Suresh: Please allow me a moment while I review of your request.
Suresh: Hello Hugues!!
Hugues: Hi Suresh
Suresh: If I understand correctly you want to transfer your license to someone else? correct me if I am wrong.
Suresh: Thank you. I’m going to do my very best to help you.
Hugues: I tried the Adobe solution earlier today already but the software downloaded is corrupted and won't go through the install process
Hugues: downloaded twice > corrupted twice
Suresh: May I please have your email address registered with Adobe?
Hugues: -----Adobe ID------ and the secondary is mine: -----Adobe ID------
Suresh: Thank you for e-mail address. Please allow me a moment.
Suresh: I have got a little bit doubt is that are to trying to install this product on new machine or you are selling your product?
Hugues: I'm trying to re install it on another pc of PPD
Hugues: Maybe if it was working.. but so far it is all but great
Suresh: Please help me out with the serial number so that I can check this for you.
Suresh: I will help you.
Hugues: ----------here was our serial number--------------
Suresh: Thank you for assisting me with the serial number. Please allow me 2-3 minutes while I locate your account details.
Hugues: great I've to go for a quick help I'll be back in a few minutes as well
Suresh: Adobe has disabled the activation server for CS2 and CS 1 products, because of a technical issue. These products were released more than seven years ago, do not run on many modern operating systems, and are no longer supported.
Suresh: Adobe strongly advises against running unsupported and outdated software.
Hugues: I know but this is my company call not mine
Suresh: I have a option for you.
Hugues: this morning the person I talked to told me to go on the Adobe website and follow instruction from a specific page
Suresh: Yes I am going to give you same page.
Suresh: Have you downloaded for that page?
Hugues: I had to download a version of InDesign cs2 and a serial number from that page
Suresh: Please allow me a moment.
Hugues: as I say up there there is no way to have the download completed properly
Hugues: this file is always corrupted
Hugues: and the provided serial doesnt work with our CD version of InDesign
Suresh: We are unable to assist you please go to Forum.
Suresh: Please click here (link to this page)
Hugues: and what's going to happen there?
Suresh: Please post your issue there.
Hugues: there is no section related to my issue...
Suresh: I am so sorry. Please find you will get.
Suresh: Is there anything else I can help you with?
Hugues: Yes, would you please told me who I have to contact to have this issue fixed?
Suresh: I am sorry there is no support from company side.
Hugues: Ok so we have a lisence but it is unsuable because it is too old, correct?
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