1 Reply Latest reply on Jul 16, 2013 3:32 AM by Peter Spier

    Error message at the start up and won't start

    hewjul

      Need to fix it urgently for my work.

       

      InDesign CS6 Windows version.

      I have clicked on “update” button for the Adobe products (design suite, I think) and it has completed the update this morning.

       

      When I tried to start up InDesign, it gave me an error message at “loading short-cut” part (displayed at the startup in Indesign window).

       

      The message said:

      InDesign.exe has encountered a problem and needs to c,ose. We are sorry for the inconvenience.”

       

      I tried to find the short-cut folder and delete them in the programme files but cannot locate those. Please let me know what is causing it and also how I can fix them. It was working fine until the update.