Need to fix it urgently for my work.
InDesign CS6 Windows version.
I have clicked on “update” button for the Adobe products (design suite, I think) and it has completed the update this morning.
When I tried to start up InDesign, it gave me an error message at “loading short-cut” part (displayed at the startup in Indesign window).
The message said:
InDesign.exe has encountered a problem and needs to c,ose. We are sorry for the inconvenience.”
I tried to find the short-cut folder and delete them in the programme files but cannot locate those. Please let me know what is causing it and also how I can fix them. It was working fine until the update.
In order to be useful we need the exact message you see in the splash screen before it fails, and the exact error message at failure, and even then it may not help much on Windows.
Try rebooting the computer and see if it changes, and also see Replace Your Preferences. If it still isn't working after that, I'd be inclined to use System Restore to roll back to the day before the updates.