- Install the latest version of QuickTime if you don't already have it.
- Do you have a red line running across the timeline when you first load your file?
- Please analyse your clip with the free MediaInfo tool and post a screenshot. From what I can see at http://www.zoom.co.jp/products/q3hd/ that camera performs all kinds of jiggery pokery with sound and I wonder if it is a format PRE understands.
- I see the camera has several shooting modes - the analysis screenshot should make it obvious but do you recall offhand which mode you used?
- Does the sound work OK with the cameras own software, or if you transfer it to iTunes/iPod?
Insanity is hereditary, you get it from your children.
What are your project specs (listed under the Edit menu)? You should be using the Flip HD specs or 1280x720 AVCHD Lite.
Premiere Elements 11 usually sets up its project automatically based on your video -- but it can have problems reading the specs on an MOV file, so you may need to do that manually.
Also, have you installed the camcorder's software on your computer? Doing this can sometimes install important codecs.
This camcorder uses a lot of proprietary codecs and is known to cause problems for a number of video editors. Here's a discussion started by someone who can't get it to work on Final Cut Pro.
So, worst case, you may need to edit the video in the software that came with the camera. Worst case. Though if you've followed Neale's and my suggestions (make sure you have the latest version of Quicktime!) you may be able to get it to work in Premiere Elements.
Thank you both very much. Now to answer some of your questions:
- I updated to the latest version of QuickTime
- I am not seeing a red line on the timeline when I first load the file
- I actually don't have the software that originally came with it, as this camera was actually a display model at Guitar Center, and didn't come with any of the original packaging.
The project specs are as follows:
Editing mode: HD 1080i
Frame size: 1920x1080
Audio sample rate: 48000Hz
I can't seem to change them, as they are greyed out.
Lastly, here is the screen shot of the MediaInfo thing:
You're really not seeing a red line above the timeline in Expert View when you first load your file? I'd expect the program would require 1280x720 project settings.
Otherwise, I don't see anything that would cause the problems you're describing. Although there is also very little vital information reported in MediaInfo also.
According to this page, the Zoom can record at a 44.1k, 48k or 96k sampling rate in either 16 bit or 24 WAV.
You could certainly get some screwy audio if you've recording at 96k or in 24-bit rather than the traditional 16-bit. Do you know at what settings your audio was recorded?
I am not seeing a red line at all. I just loaded the video in to Premiere Elements again, and when I drug it to the Timeline, I did get a SmartFix popup asking if I wanted to "Fix Quality Problems." I clicked yes, and it's still the same thing.
It looks like the audio was recorded at 96k in 16-bit format. It's also PCM format, vs the other option AAC. The video was recorded in WVGA mode at 60fps (I'm not sure if that factors in to anything, or not.)
Which audio settings would you recommend?
Also, I downloaded that Handyshare program. It does appear as though there are no issues with it when I take the file in to "trimming" mode. So, if need be, I can at least use that program.
Are you sure you are in Expert View in Premiere Elements 11? You really should be seeing red lines above the clips after you've done a Fix Quality Problems. But oh well.
Yes, if you can, try shooting some footage with the audio set to 44.1k sampling recording at 16 bit, bring that into Premiere Elements and see if that makes a difference.
Could you please post the Tree version of the MediaInfo readout? To get at it you can click on the arrow at the end of the message at the middle right side of the readout that you posted? I am particularly interested in the audio codec and if it is twos. I have found that to be a very problematic audio codec in at least one instance where I had to deal with it with a user.
Your video codec represented as AVC is probably H.264. And, it looks like the file has the .mov file extension. To me, the rest of those video properties appear atypical, that is, 848 x 480 16:9 @ 59.94 frames per second (probably progressive).
As a consideration for your troubleshooting, I would offer a manually set Premiere Elements project preset of:
But before all that, you might want to read about my prior encounter with twos audio and decide if the issues in the following apply to your situation as well. If they do, you may want to check out my suggestion to the user in that case. (See Post 8 in the thread cited)
I realize the brand of camera is not the same, but...
If any questions about that thread or this matter, please ask me here in your thread.
Thanks for the responses folks. Steve here is a screenshot of what I see in Premiere Elements 11:
I changed the audio settings, and everything is still the same.
ATR, here is the tree version of Media Info:
Also, I tried this in Windows Media Player, and Movie Maker, and it has no audio at all. So far, it only appears to work in QuickTime and the Handyshare program.
Just a quick question. Still thinking about your recent reports.
Did you try importing the video with the AVCHD 1080p60 project preset? Did that have any impact on the results at play back time?
Very strange. I don't understand that pixel size - other than it is not a standard one for PRE. Have you tried shooting footage in, say, the 720p or full HD settings? If not try that and see if that works in PRE.
Insanity is hereditary, you get it from your children.
ATR, I did try that Project Preset, to no avail.
However, I changed all of the settings on the camera, and I may have found one that works. I changed the audio format from PCM to AAC. This seems to be the only one that works, regardless of video settings.
I looked around for some documentation on that lpcm audio and have not found anything that would help with that. But if AAC works for you, I would go with it.
When you changed the audio from lpcm to AAC, did you change the video compression as well?
If necessary, is there anyway for you to post a problem sample for us to test? I could not find any online to test. But I suspect that you are best with the AAC.
Good job troubleshooting.
We will be watching for your progress.
I am having this exact problem for the first time and not sure how to fix it either. The audio and video are synched perfectly when played in Quicktime but as soon as it goes in Premiere Elements the audio goes way too fast.
Not sure what to do at this point and not sure if this problem was ever solved.
I appreciate any info regarding this situation.
Welcome to the forum.
What are the exact specifications of the video files that you are using, and what is the Project Setting? What version of PrE are you using, and what version of OS, is involved?
That might help us help you.
Thanks for your reply.
I'm using PrE Elements 11. Recorded in HD 1080/30 PCM 48kHz 16Bit.
I'm running 10.6.8
What exactly in the project settings should I be taking note of?