1 Reply Latest reply on Jul 16, 2013 2:52 PM by Mark Mapes

    Apps crashing on launch Premiere Pro, Audition & After Effects

    10Matic

      I have been using the Adobe Creative Cloud for the past 4 months. A week ago I did the CC update since then 3 of my apps no longer work they crash on startup. The apps are Audition, Premiere Pro & After Effects looking to see if anyone can help me figure out a solution. Again the apps worked before the update should I back completely out of ALL apps and see if the old version is still available?

        • 1. Re: Apps crashing on launch Premiere Pro, Audition & After Effects
          Mark Mapes Adobe Employee

          If you search this forum for "crash on launch" or "crash on startup," you'll find several threads in this vein. Solutions have varied. Here are the two that seem to have helped in the most cases.

          • update the graphics driver -- unless you have an nVidia card, in which case the 320.xx drivers have been problematic for some, so we're recommending sticking with 311.50.
          • update the driver for your processor.