1 2 3 Previous Next 82 Replies Latest reply: Feb 6, 2015 4:32 PM by Brett N RSS

    Blank Output Module (Bridge CC)

    LuisMarín Community Member

      As suggested here

       

      http://helpx.adobe.com/bridge/kb/install-output-module-bridge-cc.html

       

      I downloaded and installed Bridge CC Output Module. The module looks blank when I launch Bridge. I already tried the two workarounds for "Possible Issues", covered at the bottom of the download page, but none of them worked for me.

       

      Anybody else with this problem?

       

      I'm using Windows 7, 64 bit. Here's a screenshot:

       

      Output.jpg

        • 1. Re: Blank Output Module (Bridge CC)
          SG... Adobe Employee

          Hi,

           

          We have a couple of other reports, and we're trying to track down solutions.

           

          Something not noted in the the current solutions on the KB doc is to try resetting the preferences and standard workspace via the one or three-key (Ctrl or Ctrl +Alt+Shift for WIn) press at launch. Can you try that and see if it helps. Another thing to try is a system reboot.

           

          regards,

          steve

          • 2. Re: Blank Output Module (Bridge CC)
            LuisMarín Community Member

            SG... wrote:

             

            Hi,

             

            We have a couple of other reports, and we're trying to track down solutions.

             

            Something not noted in the the current solutions on the KB doc is to try resetting the preferences and standard workspace via the three-key (Ctrl +Alt+Shift for WIn) at launch. Can you try that and see if it helps. Another thing to try is a system reboot.

             

            regards,

            steve

             

            Hi Steve,

             

            Just to confirm: I tried resetting Bridge CC preferences and rebooted my system, It didn't work: the output module is still blank.

             

            I'm using WIndows 7, 64 bit. Bridge CC, 64 bit version.

             

            I hope you can let us know when a solution is available. In the meantime, should I erase the Output module folder / workspace that I just added to Bridge?

             

            Thanks,

             

            Luis

            • 3. Re: Blank Output Module (Bridge CC)
              SG... Adobe Employee

              Hi Luis,

               

              I'll update here when if I here of more solutions. I don't think there's any need to delete those files at the moment.

               

              regards,

              steve

              • 4. Re: Blank Output Module (Bridge CC)
                SG... Adobe Employee

                Hi Luis,

                 

                Can you try this?

                 

                Go the folder "C:\Users\<user name>\AppData\Roaming\Adobe\Bridge CC\Workspaces", and delete the temp file "!!-$$$AdobeOutputModule.workspace".

                 

                regards,

                steve

                • 5. Re: Blank Output Module (Bridge CC)
                  LuisMarín Community Member

                  SG... wrote:

                   

                  Hi Luis,

                   

                  Can you try this?

                   

                  Go the folder "C:\Users\<user name>\AppData\Roaming\Adobe\Bridge CC\Workspaces", and delete the temp file "!!-$$$AdobeOutputModule.workspace".

                   

                  regards,

                  steve

                   

                  Tried that, but it didn't work. The panel is still blank. Please let me know if there is something else. Thanks.

                  • 6. Re: Blank Output Module (Bridge CC)
                    erok83 Community Member

                    Hi Luis,

                     

                    I am having the same issue on a mac and have tried all aformentioned workarounds. Please let me know if there is anything else that can be done.

                     

                    Thanks,

                    Erik

                    • 7. Re: Blank Output Module (Bridge CC)
                      SG... Adobe Employee

                      Hi Luis and Erik,

                       

                      Do you have Bridge CS6 installed on the same machine? I haven't come to any conclusions, but wanted another data point.

                       

                      regards,

                      steve

                      • 8. Re: Blank Output Module (Bridge CC)
                        erok83 Community Member

                        I have CS6 on the same machine but completely different hard drive and under a different install of OSX. So, technically, no, it is not.

                         

                        (and, unfortunately, I have software running on my current system that must be active, so I am unable to open my old system to to work in bridge...mostly inconvenient).

                        • 9. Re: Blank Output Module (Bridge CC)
                          SG... Adobe Employee

                          Thanks for the reply.

                           

                          Do you have any plans to install Ps CS6 on the same drive as the CC apps? If not hold tight. If so, can you try installing it and running the Br CS6 Output workspace? Then quit Br CS6, and try AOM with Br CC.

                           

                          I'm following up internally as well, so don't go this route if it's a hassle. I was able to get AOM working via this method under Win 8 (so it may have no impact on OSX).

                           

                          regards,

                          steve

                          • 10. Re: Blank Output Module (Bridge CC)
                            erok83 Community Member

                            I would have originally just ran with CS6, but wanted a clean install on my new SSD. The issue now lies that I was a CS6 subscriber, and you can now no longer download CS6 and run as a subscription. Even trying a offline installer has produced no results.

                             

                            I will likely just try Bridge in CS6 on my other HDD image next time I reboot, or until there is a fix for this.

                            • 11. Re: Blank Output Module (Bridge CC)
                              Omke Oudeman Community Member

                              The issue now lies that I was a CS6 subscriber, and you can now no longer download CS6 and run as a subscription.

                               

                               

                              That should not be the case. Don't know the rules for being a first subscriber per the new Adobe CC but I do know for sure that when you already had a subscription for CS6 you can still download and access them using Adobe Creative Cloud application, it should be visible under the tab Apps, both PS CS6 (also containing Bridge CS6) and PS CC and Bridge CC are in my list.

                               

                              You do have the restriction of 2 active installs as max but when you deactivate one of them you should be able to install CS6 again on your SSD.

                              • 12. Re: Blank Output Module (Bridge CC)
                                LuisMarín Community Member

                                Hi Steve,

                                 

                                No, I do not have CS6 installed anymore. If I can, I'll try to install it later and tell you what happens on Windows 7.

                                 

                                Thanks,

                                 

                                Luis

                                • 13. Re: Blank Output Module (Bridge CC)
                                  stroxel Community Member

                                  I'm having the same problem, i'm on Windows 8 and so is my coworker, we need this output panel. It's very usefull for quickly gathering assets in a custom pdf without having to make a separate file with lots of options. The Acrobat Pro one is very limited. We've done all of the suggestions and still have a blank panel. Also I went to install CS6 but it's no longer available on the cloud so that won't help me. My other coworker is still on Windows 7 with CS6. he saved a new workspace of his output panel and i copied that file into mine workspaces. It shows up and everything but it's still blank. If anyone figures this out, please let us know :-)

                                  • 14. Re: Blank Output Module (Bridge CC)
                                    LuisMarín Community Member

                                    "I went to install CS6 but it's no longer available on the cloud"

                                     

                                    You are right: Bridge CS6 is not available on the Creative Cloud products page. Can someone from staff confirm if we need to download Photoshop CS6 in order to have Bridge Cs6 available. (I remember they use to ship together).

                                    • 15. Re: Blank Output Module (Bridge CC)
                                      SG... Adobe Employee

                                      Hi,

                                       

                                      Yes, you will need to use the Ps CS6 installer in order to get Br CS6 installed. Subscription users can find the Ps CS6 version by going here:

                                      https://creative.adobe.com/products/photoshop

                                       

                                      Once there, go to the version selector widget just under "In this version", then select the Download button.

                                      versionSelector.png

                                      regards,

                                      steve

                                      • 16. Re: Blank Output Module (Bridge CC)
                                        caricca Community Member

                                        I installed PS CS6, opened Bridge CS6, closed Bridge CS6, and the panel was showing when I opened up Bridge CC.

                                        • 17. Re: Blank Output Module (Bridge CC)
                                          photogal11 Community Member

                                          I am running CS6 and CC on the same Windows 7, 64 bit PC, and have the same issue as everyone else.  I tried the suggestion of opening CS6 in the output module (which works fine), closing CS6, and opening Bridge CC, and I still have a blank Output Module in CC.  Do you have to do a fresh install of CS6 to get the AOM in CC to work?  Are there any other solutions?

                                          • 18. Re: Blank Output Module (Bridge CC)
                                            stroxel Community Member

                                            Yeah, this is also my problem. We are using cloud.

                                             

                                            -------

                                             

                                            I'm installing this right now as a trial....we'll see how it goes.

                                             

                                            http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

                                            • 19. Re: Blank Output Module (Bridge CC)
                                              stroxel Community Member

                                              Ok, everyone, this worked!!! Here's my wrap up...

                                               

                                              Do this first:

                                              Go here and download this AOM_Package_Win64.zip install this and follow all of the instructions here.

                                              http://helpx.adobe.com/bridge/kb/install-output-module-bridge-cc.html

                                               

                                              After you do that and it doesn't work, and your output panel is still blank. Then go here and download File 1 of 2 and File 2 of 2 of this:

                                              http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

                                               

                                              Then, what i did was, extract File 1 of 2 into the same folder as File 2 of 2. Then I opened the file "setup.exe" that game from File 1 0f 2. During that process it asks you if you have a serial or membership or do a trial. I did a trial. Not sure if membership would have worked but Trial works just fine. Than I selected both Photoshop and Photoshop 64 bit in the install options.

                                               

                                              After Installed it, I opened the new CS6 Bridge and selected the Output option, it came up just fine. I then tried to open CC Bridge while that was open but you can't open them both at the same time, so i closed the CS6 Bridge and opened the CC Bridge then selected the previously installed "Output" option and everything is there. YAAAAY. Let me know if this works for anyone ele.  :-)

                                              • 20. Re: Blank Output Module (Bridge CC)
                                                photogal11 Community Member

                                                When I tried stroxel's links, unfortunately I got the message:

                                                 

                                                "Access Denied

                                                You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.7z" on this server. 

                                                Reference #18.66be3b17.1375131364.4d062c76" .

                                                 

                                                If I log in to Adobe.com first with my Adobe ID, then link to this page, I just get a page of text listing many languages that doesn't have any links in it.  How did you get past the Access Denied initial message?  Thanks!

                                                • 21. Re: Blank Output Module (Bridge CC)
                                                  stroxel Community Member

                                                  Which of the 5 links did you click? I can route you to it. I just tried clicking this without being logged in and it would not let me see the page i see when i am logged in. I also have a cloud account, not sure if a non-cloud account will let you. I'm going to try it with an old account i had that is not cloud.

                                                   

                                                  http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-download s.html

                                                  • 22. Re: Blank Output Module (Bridge CC)
                                                    photogal11 Community Member

                                                    I tried http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-download s.html as well as  File 1 of 2 and File 2 of 2 . Sorry for not being more explicit.

                                                    Thanks,

                                                    Janet

                                                    • 23. Re: Blank Output Module (Bridge CC)
                                                      stroxel Community Member

                                                      Janet do you have a cloud account? If not, i saw that you can try it for free. I think you need to have the cloud account in order for the links above to work. So if you do the trial of cloud, add your exising user name and password to it, then try the links above, download install and all the stuff from above you should be fixed, then cancel your cloud after you're done. It's a one time deal but it could work for you.

                                                       

                                                      https://creative.adobe.com/join/starter?promoid=KHBWX

                                                      • 24. Re: Blank Output Module (Bridge CC)
                                                        photogal11 Community Member

                                                        Stroxel,

                                                        I went to this page

                                                        http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-download s.html

                                                        and was able to see it (and it had me still logged in with my adobe id), and I do have a cloud account for PS CC only, and then I clicked "Photoshop CS6", and then I see the File 1 of 2 and File 2 of 2 that you refered to.  Then I clicked File 1 of 2 and I got the same error message:

                                                         

                                                        Access Denied

                                                        You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.7z" on this server. 

                                                        Reference #18.66be3b17.1375133313.4d26c468

                                                         

                                                        Good grief.  Can Adobe make this any harder?  Any suggestions how to get past this?

                                                        • 25. Re: Blank Output Module (Bridge CC)
                                                          stroxel Community Member

                                                          Well you could make a new account with a different email to use the cloud trial for everything to get the PS CS6 download to fix the Output panel in Bridge CC. It's a lot of work, but it could fix it for you.

                                                           

                                                          Note to Adobe: please fix this for us :-)

                                                          • 26. Re: Blank Output Module (Bridge CC)
                                                            rbethune Community Member

                                                            I have the same problem as everybody else. I'm on Windos 7 and CC. None of the workarounds work. No way am I going to sit around downloading and reinstalling CS6. I've moved on. Time for Adobe to catch up.

                                                            • 27. Re: Blank Output Module (Bridge CC)
                                                              Omke Oudeman Community Member

                                                              I've moved on. Time for Adobe to catch up.

                                                               

                                                               

                                                              Don't hold your breath waiting for them…

                                                              • 28. Re: Blank Output Module (Bridge CC)
                                                                sdviewpnt Community Member

                                                                Steve -

                                                                 

                                                                I cannot get AOM to work and really need its function ASAP.

                                                                 

                                                                The Output module is blank as others have reported. I'm on Mac OS 10.7.5. w/ PS CC and Bridge CC installed. Have reinstalled the AOM components twice. Followed instructions meticulously.

                                                                 

                                                                PS/CS5 and Bridge CS5 installed. No CS6 installed as I expected CC to work properly.

                                                                 

                                                                As a workaround, I'll use PS/CS5 to create a Web Gallery, but that's not ideal.

                                                                 

                                                                I hope you can offer a solution.

                                                                 

                                                                Thanks in advance.

                                                                 

                                                                -Steve D

                                                                • 29. Re: Blank Output Module (Bridge CC)
                                                                  STS098 Community Member

                                                                  The output module is blank for me as well. I went through the problem solving instructions and deleted the temp file as well.  No success.  Any more options?

                                                                  • 30. Re: Blank Output Module (Bridge CC)
                                                                    STS098 Community Member

                                                                    I have a blank screen in the output panel.  I deleted the temp file as well as went through the problem solving instructions.  Please help. 

                                                                    • 31. Re: Blank Output Module (Bridge CC)
                                                                      HLower Community Member

                                                                      I absolutely need the blank output panel to work and see all the problems and wonder where is Adobe on this with a fix! After all, I run a business and this minor thing to some is a major job stopper to me. HELP with a solution please.

                                                                      • 32. Re: Blank Output Module (Bridge CC)
                                                                        gertberg Community Member

                                                                        Hi.

                                                                         

                                                                        It isn't necessary to install Bridge CS6.

                                                                         

                                                                        These Output-Modules seem to be the old CS6 Modules and  want to reside in their usual Folder.

                                                                         

                                                                        Therefore : Do as adviced and copy them into the ' Bridge CC Extensions ' Folder,

                                                                         

                                                                        but also into a new additional  ' Bridge CS6 Extensions ' Folder also under ' Program Files\Common Files\Adobe '.

                                                                        • 33. Re: Blank Output Module (Bridge CC)
                                                                          rbethune Community Member

                                                                          This solution worked perfectly for me.

                                                                           

                                                                          To be specific: I arranged matters so that the following two folders are identical:

                                                                           

                                                                          C:\Program Files\Common Files\Adobe\Bridge CC Extensions  - as installed when installing Bridge CC

                                                                           

                                                                          C:\Program Files\Common Files\Adobe\Bridge CS6 Extensions - a copy/paste of the CC folder renamed as shown here.

                                                                           

                                                                          The result was full proper functionality.

                                                                           

                                                                          I'm running CC under Windows 7 on a fairly low-performance Dell laptop (Latitude E5510.)

                                                                          • 34. Re: Blank Output Module (Bridge CC)
                                                                            stroxel Community Member

                                                                            That doesn't work for me but i copied the files from another computer with PS CS6 on it to mine that didn't have it. The only solution that worked for me was the following(a), None of the said fixes worked. This will only work if you:

                                                                            a) have a full cloud membership (doens't work for Photoshop only cloud, dumb)
                                                                            b) have no membership and can create a fulll cloud trial membership to do this

                                                                            c) have CS6 Photohop install files or disc.

                                                                            d) if you have PS CS6 already installed on your machine, you may be able to copy the files above in 32.gertberg's post, but I think there are posts saying it didn't work for some. (If you already have it installed try it)

                                                                             

                                                                            Do this first:

                                                                            Go here and download this AOM_Package_Win64.zip install this and follow all of the instructions here.

                                                                            http://helpx.adobe.com/bridge/kb/install-output-module-bridge-cc.html

                                                                             

                                                                            After you do that and it doesn't work, and your output panel is still blank. Then go here and download File 1 of 2 and File 2 of 2 if you have a cloud membership (this link won't for Photoshop only cloud, dumb or no cloud):

                                                                            http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-download s.html

                                                                             

                                                                            Then, what i did was, extract File 1 of 2 into the same folder as File 2 of 2. Then I opened the file "setup.exe" that game from File 1 0f 2. During that process it asks you if you have a serial or membership or do a trial. I did a trial. Not sure if start a new membership would have worked but Trial works just fine. Than I selected both Photoshop and Photoshop 64 bit in the install options (not sure which you prefer i just did both to be safe).

                                                                             

                                                                            After Installed it, I opened the new CS6 Bridge and selected the Output option, it came up just fine. I then tried to open CC Bridge while that was open but you can't open them both at the same time, so i closed the CS6 Bridge and opened the CC Bridge then selected the previously installed "Output" option and everything was there. YAAAAY. That was the only one that worked for me. It's a yucky last resort. :-)

                                                                            • 35. Re: Blank Output Module (Bridge CC)
                                                                              HLower Community Member

                                                                              Thanks for your input. I will wait until Adobe fixes things but until then I have gone to Acrobat and it will do what I want in a different and less effective way. Time wasted by me on this show stopper problem is about 20 hours. Thanks for nothing Adobe. HLower

                                                                              • 36. Re: Blank Output Module (Bridge CC)
                                                                                rbethune Community Member

                                                                                For whatever it's worth, you didn't do the same thing that I did. You copied files from a different machine that had CS6 on it. I copied from and to the same machine that has only CC on it.

                                                                                 

                                                                                For whatever it's worth, the modification datestamp of my copy of AdobeOutputModule.jsx is Tuesday, March 13, 2012, 10:39:10 AM, the size is 50.8 KB (52,089 bytes) (that's size, not size-on-disk.) The same file is in both places as described previously.

                                                                                 

                                                                                I hope this is helpful, at least to some folks.

                                                                                • 37. Re: Blank Output Module (Bridge CC)
                                                                                  GeoDa7 Community Member

                                                                                  Thanks  gertberg ... Your advice resolved my problem after at least 10-hours and half a dozen attempts using Adobe Customer Serve-Us over the past week. 

                                                                                   

                                                                                  Dear Adobe, I/we are not your beta testing guinea pigs.  We are your account base in a very fast moving, fluid market that is tired of these cheap market engineering ploys.   You should have left the Bridge Output Module in the CC version  while trying to up-sell us on your other products using a good value proposition not product manipulation. ... If it ain't broke, don't fix it!

                                                                                   

                                                                                  I was going to move alot of our graphics work inhouse using the new CC platform before this issue apeared and scared the crap out of me. 

                                                                                   

                                                                                  Dear Adobe, are you dependable for small businesses with critical functions and a small account base?

                                                                                   

                                                                                  Thanks again gertberg ...

                                                                                  • 38. Re: Blank Output Module (Bridge CC)
                                                                                    DesignJohn Community Member

                                                                                    Using Adobe Bridge CC on a Mac and the Output Module still blank after trying out all suggestions, when I originally downloaded it last Thursday 8/8/2013 it worked, so some update or restarting the program has interferred with it since then...

                                                                                     

                                                                                    Really annoying as have over 220 students in an online photography course that have been recommended firstly to use Adobe CC and the instructions for making PDF's of files for submissions all worked perfectly as expected in Bridge CS3-CS6.

                                                                                     

                                                                                    Would expect Adobe to be more responsible with the core production aspects of a program that has become a central part of what was the Creative Suite...

                                                                                     

                                                                                    This continual updating and having to reset settings is really annoying at least before it was stable for at least a year at a time.

                                                                                     

                                                                                    Come on Adobe, now you have forced us into only one option you have a responsibility to make sure it functions correctly!

                                                                                     

                                                                                    Not happy with 220+ others!

                                                                                    • 39. Re: Blank Output Module (Bridge CC)
                                                                                      Community Member

                                                                                      DesignJohn wrote:

                                                                                       

                                                                                      …expect Adobe to be more responsible with the core production aspects of a program that has become a central part of what was the Creative Suite…

                                                                                       

                                                                                      While I can't address your particular issue(s)—simply because I don't have CC and never will—I'll again take this opportunity to remind folks that Bridge is nothing more than Photoshop's old File Browser, nothing more and nothing less, with some added usability bolted on to accommodate the totally artificial "suites" in an ad hoc manner.

                                                                                       

                                                                                      The "suite" concept is a fabrication of Adobe marketing and bean-counting types.  The engineering teams are totally independent of each other, they are not only in different buildings but in different cities and states of the American Union, even in different countries.

                                                                                       

                                                                                      The fact that they have little if any communication among them is highlighted by requests occasionally made in these forums by top Adobe engineers to let the other teams know when there are problems in one application that impact our workflow in another one.

                                                                                       

                                                                                      For the sake of all of you captive users who have signed up to pay a monthly tribute to the unresponsive Adobe bureaucracy for the rest of your lives by adopting the Cash Cow subscription model, I hope that Adobe now begins dedicating the necessary resources to bring Bridge out of the status of Adobe's neglected, ugly stepchild and deliver a thorough professional utility that can finally aspire to  become the central part of your workflow you need it to be—but I won't be holding my breath waiting for that to happen.

                                                                                       

                                                                                      What is Adobe's incentive to fix, improve and enhance the software now that you guys are a captive market? 

                                                                                      1 2 3 Previous Next