7 Replies Latest reply on Jul 22, 2013 6:26 PM by A.T. Romano

    Video Import problem?


      When I import video files from elements organizer into my project the video is blacked out on the top half.  It plays fine in organizer  --- how do I fix this?

        • 1. Re: Video Import problem?
          A.T. Romano Level 7



          There is a serious problem existing with 1/2 wmv display related to a recent Windows Update.


          Have you read the Annoucement about it? The Announcement is posted at the top of this forum.


          Please give details when reporting an issue for which you need help. It expedites the troubleshooting which will get you moving forward with your Premiere Elements projects.


          What version of Premiere Elements do you have and on what computer operating system is it running?


          What are the properties of these videos that you want to import into your project...video and audio compression, frame size, frame rate, pixel aspect ratio, file extension, etc.?


          That is the type of information that gets us off to a good troubleshooting start.


          But from your description of your issue, it surely sounds like you are dealing with the 1/2 wmv display which is remedied by deleting the Windows Update kb as indicated in the Announcements and in many of the recent threads.


          We will be watching for your results.





          • 3. Re: Video Import problem?
            A.T. Romano Level 7



            Although apparently the same issue, John T. Smith has given you a view of the Premiere Pro side of the affliction.


            For reference, please check out these recent threads here in the Premiere Elements Forum where Premiere Elements users have posted details of the issue.








            • 4. Re: Video Import problem?
              earthcomega Level 1

              Thanks for the info --- I'm using windows 7 64 bit system and I went back

              and deleted the SP upgrade and it solved the problem until my system

              automatically reloaded it and I deleted it again and am trying to keep it

              from reloading.   I highlighted this upgrade and place it under quarantine

              by my systems keeps trying to replace it.   but at least I know how to fix

              it if only temp. so far so good.

              • 5. Re: Video Import problem?
                earthcomega Level 1

                Sorry forgot to mention Premier Elements 11



                On Mon, Jul 22, 2013 at 7:21 PM, Larry Williamson

                • 6. Re: Video Import problem?
                  John T Smith Adobe Community Professional & MVP

                  >highlighted this upgrade and place it under quarantine


                  You did what it says in http://technet.microsoft.com/en-us/magazine/ff382716.aspx to not have Windows update bother you again?

                  • 7. Re: Video Import problem?
                    A.T. Romano Level 7



                    Thanks for the follow up.


                    Besides that Announcement about the 1/2 wmv display related to the recent Windows Update kb, there are numerous threads on this problem here. Major suggestions coming from those threads include:


                    a. for now, setting up Windows Updates so that you need to be notified and asked your approval for both download and install of those Windows Updates. (oldevhs suggestion)


                    b. If you catch the offending Windows Updates kb among among any of the Important Updates that got downloaded somehow, then right click the problem kb and select Hide (nealeh suggestion and focused in on in John T. Smith's posting of the Microsoft notice on that).


                    Hope the problem stays gone.