6 Replies Latest reply: Nov 11, 2014 12:30 PM by gusen RSS

    Invoice

    TGBerland
    TGBerland Jul 17, 2013 5:55 AM

      Where can I find the invoice for each month of my adobe creative cloud subscription? I need them for VAT-repporting. Only able to find the first one. Could I suggest sending the invoice (in legal form) on the monthly e-mail with subscription payment confirmation e-mail ? It would simplify my world at least.

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        • 1. Re: Invoice
          KRupani Employee Hosts
          KRupani Jul 17, 2013 6:05 AM (in response to TGBerland)

          Hi TGBerland,

           

          For creative cloud team subscription unfortunately the invoices are not sent automatically.

           

          I would request you to please contact Adobe phone support at 800-443-8158 or or contact the chat support at

           

          http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html

           

          For the invoices you can contact Adobe support once in 3-4 months and the rep will send you the all the invoices you want.

           

          Incase if you want you can PM me the Adobe Id on the which you have the CC subscription and I wil send the invoices to the Team administrator's email.

           

          Thanks

          Kapil

          • 2. Re: Invoice
            Missteach Community Member
            Missteach Jul 17, 2013 8:13 AM (in response to KRupani)

            I have just been on CHAT and was told I can 'manage' My Account to automatically send the invoice each month simply by logging in and then clicking MANAGE. However, there is no such option to view or set up repeat invoices to be sent when you log in and click on 'Manage'.

             

            So, how do I get invoices each month sent to me? My school said they can only reimburse me each month with an invoice.

            • 3. Re: Invoice
              Kartikay_Sharma Employee Hosts
              Kartikay_Sharma Jul 17, 2013 8:55 AM (in response to Missteach)

              MissTeach,

               

              we are really very sorry for the trouble but as of right now the option to send the Invoices on a monthly basis is not yet available. How ever , what we can do is , you can please share your email add along with the order number in a private message with me and I will forward the Invoices to you over your email .

               

              Regards,

              Kartikay Sharma

              • 4. Re: Invoice
                KRupani Employee Hosts
                KRupani Jul 19, 2013 6:03 AM (in response to TGBerland)

                Hi TGBerland,

                 

                Your request has been processed.

                 

                Thanks

                Kapil

                • 5. Re: Invoice
                  designpimp Community Member
                  designpimp Sep 16, 2014 2:13 PM (in response to TGBerland)

                  Has the ability to have invoices for Creative Cloud sent automatically ever been created. It's ridiculous that it's not built into the management tools when I see threads on this issue going back two years and since subscriptions have become Adobe's primary business model.

                  • 6. Re: Invoice
                    gusen Community Member
                    gusen Nov 11, 2014 12:30 PM (in response to TGBerland)

                    I automatically received invoices for my Creative Cloud subscription for the first few months, but they stopped for some reason. That means auto-emails are a possibility. I haven't found a way to reinstate them in the Manage My Account area.

                     

                    Did anyone else receive email invoices to begin with, only to have them stop?