18 Replies Latest reply on Aug 15, 2016 12:11 PM by christiank39

    After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start

    JamesJewhurst Level 1

      Hello Adobe Forums!!! First timer here posting, have been using Adobe products for years. First real issue I couldn't solve with a few quick Google searches. So here is my issue:

       

       

      I start up Adobe After Effects and get this almost instantly-

       

      adobeerror1.jpg

      When I click ok I get this:

       

      adobeerror2.jpg

       

      When I click ok here, I get this:

       

      adobeerror3.jpg

       

      My computer specs are as follows:

      I7 - 2670QM 2.2ghz - Asus ROG G74s

      12GB Ram

      nVidia GEFORCE GTX 560M 3GB

       

      I never had an issue until yesterday. Granted, I haven't started the program up in a few weeks, so it could have started earlier. Anyway, I got into an online chat with Adobe with a rep named Devendra, and they had me roll back graphic drivers, still failed. They had me delete the 11.0 file in AE, still failed. I killed the firewall, still failed.  I uninstalled and reinstalled, still failed. Not sure what else to do.

       

      The only thing I have installed lately is a WACOM tablet, but I have had it installed before with no issue.

      I don't know if AE has a crash log, if you can tell me where it is, I will post it here also. Thanks!

        • 1. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
          Szalam Adobe Community Professional & MVP

          What version of CS6 are you running? If it's anything earlier than 11.0.2, update it and see what happens.

          • 2. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
            JamesJewhurst Level 1

            Yes I am currently updated to the latest 11.0.2 version. Still fails to open

            • 3. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
              Mylenium Most Valuable Participant

              Provide the system crash details:

               

              Working with your Operating System’s Tools

               

              Mylenium

              1 person found this helpful
              • 4. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                Rick Gerard Adobe Community Professional & MVP

                This is most likely a graphics driver problem. Try starting here: Working with your Operating System’s Tools

                1 person found this helpful
                • 5. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                  JamesJewhurst Level 1

                  Not sure if I'm looking in the right spot

                   

                   

                  Log Name:      System

                  Source:        Service Control Manager

                  Date:          7/17/2013 12:12:53 PM

                  Event ID:      7036

                  Task Category: None

                  Level:         Information

                  Keywords:      Classic

                  User:          N/A

                  Computer:      Jack-PC

                  Description:

                  The Multimedia Class Scheduler service entered the running state.

                  Event Xml:

                  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                    <System>

                      <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

                      <EventID Qualifiers="16384">7036</EventID>

                      <Version>0</Version>

                      <Level>4</Level>

                      <Task>0</Task>

                      <Opcode>0</Opcode>

                      <Keywords>0x8080000000000000</Keywords>

                      <TimeCreated SystemTime="2013-07-17T16:12:53.864269500Z" />

                      <EventRecordID>130835</EventRecordID>

                      <Correlation />

                      <Execution ProcessID="708" ThreadID="5568" />

                      <Channel>System</Channel>

                      <Computer>Jack-PC</Computer>

                      <Security />

                    </System>

                    <EventData>

                      <Data Name="param1">Multimedia Class Scheduler</Data>

                      <Data Name="param2">running</Data>

                      <Binary>4D004D004300530053002F0034000000</Binary>

                    </EventData>

                  </Event>

                  • 6. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                    JamesJewhurst Level 1

                    The links are great guys, but can we get a little more concise where I need to look. I am unfamiliar with Event viewer and such. I pasted some info, but not sure if its the right info.

                    • 7. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                      Mylenium Most Valuable Participant

                      You need to paste an actual crash entry (the ones with the red X symbol) that is related to After Effects.

                       

                      Mylenium

                      1 person found this helpful
                      • 8. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                        JamesJewhurst Level 1

                        Ahhh thank you, ok I think I have it here:

                         

                        Log Name:      Application

                        Source:        Application Error

                        Date:          7/17/2013 12:13:02 PM

                        Event ID:      1000

                        Task Category: (100)

                        Level:         Error

                        Keywords:      Classic

                        User:          N/A

                        Computer:      Jack-PC

                        Description:

                        Faulting application name: AfterFX.exe, version: 11.0.2.12, time stamp: 0x505998cf

                        Faulting module name: nvwgf2umx.dll, version: 9.18.13.2049, time stamp: 0x51c41043

                        Exception code: 0xc0000005

                        Fault offset: 0x0000000000144a1b

                        Faulting process id: 0x2ba4

                        Faulting application start time: 0x01ce83087a7fd9b7

                        Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

                        Faulting module path: C:\Windows\system32\nvwgf2umx.dll

                        Report Id: c11b1d4c-eefb-11e2-ad6e-5404a6349d80

                        Event Xml:

                        <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                          <System>

                            <Provider Name="Application Error" />

                            <EventID Qualifiers="0">1000</EventID>

                            <Level>2</Level>

                            <Task>100</Task>

                            <Keywords>0x80000000000000</Keywords>

                            <TimeCreated SystemTime="2013-07-17T16:13:02.000000000Z" />

                            <EventRecordID>31607</EventRecordID>

                            <Channel>Application</Channel>

                            <Computer>Jack-PC</Computer>

                            <Security />

                          </System>

                          <EventData>

                            <Data>AfterFX.exe</Data>

                            <Data>11.0.2.12</Data>

                            <Data>505998cf</Data>

                            <Data>nvwgf2umx.dll</Data>

                            <Data>9.18.13.2049</Data>

                            <Data>51c41043</Data>

                            <Data>c0000005</Data>

                            <Data>0000000000144a1b</Data>

                            <Data>2ba4</Data>

                            <Data>01ce83087a7fd9b7</Data>

                            <Data>C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe</Data>

                            <Data>C:\Windows\system32\nvwgf2umx.dll</Data>

                            <Data>c11b1d4c-eefb-11e2-ad6e-5404a6349d80</Data>

                          </EventData>

                        </Event>

                        • 9. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                          JamesJewhurst Level 1

                          This one was from 12 seconds earlier, just noticed it:

                           

                           

                          Log Name:      Application

                          Source:        Application Error

                          Date:          7/17/2013 12:12:50 PM

                          Event ID:      1000

                          Task Category: (100)

                          Level:         Error

                          Keywords:      Classic

                          User:          N/A

                          Computer:      Jack-PC

                          Description:

                          Faulting application name: GPUSniffer.exe, version: 0.0.0.0, time stamp: 0x5059906c

                          Faulting module name: nvwgf2umx.dll, version: 9.18.13.2049, time stamp: 0x51c41043

                          Exception code: 0xc0000005

                          Fault offset: 0x0000000000144a1b

                          Faulting process id: 0x2324

                          Faulting application start time: 0x01ce83087adb688e

                          Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\GPUSniffer.exe

                          Faulting module path: C:\Windows\system32\nvwgf2umx.dll

                          Report Id: b978cf3e-eefb-11e2-ad6e-5404a6349d80

                          Event Xml:

                          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                            <System>

                              <Provider Name="Application Error" />

                              <EventID Qualifiers="0">1000</EventID>

                              <Level>2</Level>

                              <Task>100</Task>

                              <Keywords>0x80000000000000</Keywords>

                              <TimeCreated SystemTime="2013-07-17T16:12:50.000000000Z" />

                              <EventRecordID>31605</EventRecordID>

                              <Channel>Application</Channel>

                              <Computer>Jack-PC</Computer>

                              <Security />

                            </System>

                            <EventData>

                              <Data>GPUSniffer.exe</Data>

                              <Data>0.0.0.0</Data>

                              <Data>5059906c</Data>

                              <Data>nvwgf2umx.dll</Data>

                              <Data>9.18.13.2049</Data>

                              <Data>51c41043</Data>

                              <Data>c0000005</Data>

                              <Data>0000000000144a1b</Data>

                              <Data>2324</Data>

                              <Data>01ce83087adb688e</Data>

                              <Data>C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\GPUSniffer.exe</Data>

                              <Data>C:\Windows\system32\nvwgf2umx.dll</Data>

                              <Data>b978cf3e-eefb-11e2-ad6e-5404a6349d80</Data>

                            </EventData>

                          </Event>

                          • 10. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                            Mylenium Most Valuable Participant

                            That's clearly your graphics driver crashing, but figuring out as to why is still a mystery. Generally one would boot into safe mode/ simplified mode, uninstall the graphics driver completely and then on rebood let Windows Update look for the latest certified one to be installed automatically. and of course do the usual troubleshooting - unplug seconfddary monitors, reset you themes/ appearance, try different screen resolutions, reset any specific configurations that may have been introduced by games or application specific driver settings, reset your color adjustments and look for flakey color profiles... Also uninstall your Wacom stuff and/ or reset its configuration. Perhaps it has created an oversized virtual screen area for drawing and the graphics driver ends up in a balck hole trying to serve it...

                             

                            Mylenium

                            1 person found this helpful
                            • 11. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                              JamesJewhurst Level 1

                              I tried a couple of those things. Will try the rest when I get off work. Thank you so much for the help! I will report back with my findings!!

                              • 12. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                                JamesJewhurst Level 1

                                Ok, I uninstalled the Wacom stuff, no change, still failed. I uninstalled graphics driver, geforce experience and all the nvidia stuff. rebooted, it updated my graphics card and downloaded correct drivers and all. I did not download the geforce experience program and it still fails. i was able to laod it up without any graphics installed other than onboard. As soon as I installed nvidia drivers, it fails....becoming angry. I can't be the only one?

                                 

                                This is the log the latest failure

                                AfterFX.exe


                                11.0.2.12


                                505998cf


                                nvwgf2umx.dll


                                9.18.13.2018


                                518fe665


                                c0000005


                                000000000014410b


                                1890


                                01ce83367f944e4a


                                C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe


                                C:\Windows\system32\nvwgf2umx.dll


                                c775ab35-ef29-11e2-ad78-5404a6349d80

                                 

                                Log Name:      Application

                                Source:        Application Error

                                Date:          7/17/2013 5:42:30 PM

                                Event ID:      1000

                                Task Category: (100)

                                Level:         Error

                                Keywords:      Classic

                                User:          N/A

                                Computer:      Jack-PC

                                Description:

                                Faulting application name: AfterFX.exe, version: 11.0.2.12, time stamp: 0x505998cf

                                Faulting module name: nvwgf2umx.dll, version: 9.18.13.2018, time stamp: 0x518fe665

                                Exception code: 0xc0000005

                                Fault offset: 0x000000000014410b

                                Faulting process id: 0x1890

                                Faulting application start time: 0x01ce83367f944e4a

                                Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

                                Faulting module path: C:\Windows\system32\nvwgf2umx.dll

                                Report Id: c775ab35-ef29-11e2-ad78-5404a6349d80

                                Event Xml:

                                <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                  <System>

                                    <Provider Name="Application Error" />

                                    <EventID Qualifiers="0">1000</EventID>

                                    <Level>2</Level>

                                    <Task>100</Task>

                                    <Keywords>0x80000000000000</Keywords>

                                    <TimeCreated SystemTime="2013-07-17T21:42:30.000000000Z" />

                                    <EventRecordID>31825</EventRecordID>

                                    <Channel>Application</Channel>

                                    <Computer>Jack-PC</Computer>

                                    <Security />

                                  </System>

                                  <EventData>

                                    <Data>AfterFX.exe</Data>

                                    <Data>11.0.2.12</Data>

                                    <Data>505998cf</Data>

                                    <Data>nvwgf2umx.dll</Data>

                                    <Data>9.18.13.2018</Data>

                                    <Data>518fe665</Data>

                                    <Data>c0000005</Data>

                                    <Data>000000000014410b</Data>

                                    <Data>1890</Data>

                                    <Data>01ce83367f944e4a</Data>

                                    <Data>C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe</Data>

                                    <Data>C:\Windows\system32\nvwgf2umx.dll</Data>

                                    <Data>c775ab35-ef29-11e2-ad78-5404a6349d80</Data>

                                  </EventData>

                                </Event>

                                 

                                added more info

                                • 13. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                                  JamesJewhurst Level 1

                                  I'll check back tomorrow. Right now I just backed up my hard drive. I have an new SSD here I bought a few weeks back. Just haven't had the time, so this is making that time. that I'm going to put in it, I have a more powerful comp at home with nvidia as well and have no issues. so I think I will start fresh.

                                  • 14. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                                    Mylenium Most Valuable Participant

                                    Onboard intel graphics? You need to turn off those in the BIOS/ EFI or at least in Windows itself.

                                     

                                    Mylenium

                                    • 15. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                                      JamesJewhurst Level 1

                                      Ha ha, I did. I was just testing at every stage.

                                       

                                      Anyways, I installed a new SSD anyway, and reinstalled everything. It works fine now. So thanks to everyone for your help. But from what I can determine, it was nVidia's OpenGL. When I first installed everything my nVidia drivers were on a 311.## install. I left it on that for a while, whilst I installed AFX and a few other programs, essential to the pc running smoothly. It started fine, ran smooth, updated to 11.0.2 and it still worked wonderfully. SO I created a restore point at that time and went ahead and updated the drivers. I did a custom install and selected for graphics driver, audio hd, physx, and 3d something-or-other. I opted out of the GEFORCE Experience gaming optimization program(which is what I think was the original issue to begin with). Once updates were ran, I restarted the pc and once it came back on, I loaded up AFX, I got a fail immediately. This one was different though, it was somthing about OpenGL not being correct and there was an issue loading it. Sorry I could not get a screen shot. But once I clicked ok, it loaded up fine. It loads up fine now when I load it up. Haven't had an issue. So either I got lucky, or the OpenGL was just a warning and it disabled, I don't know. Thanks again, for your help. I've read a lot of Mylenium help threads to get my answers, so thank you.

                                      • 16. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                                        Todd_Kopriva Level 8

                                        I've forwarded this thread to some folks here who are looking into some problems with the GPU sniffer crashing.

                                         

                                        Just a reminder:

                                        Any time you encounter an issue like this, please submit a bug report here.

                                        • 18. Re: After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start
                                          christiank39 Level 1

                                          it is just simple if you are using Microsoft Windows 7  Copyright 2009. Install Microsoft Windows Service Pack 1 (SP1). Uninstall your After Effects and install again..boom!! done!!