5 Replies Latest reply: Aug 29, 2013 2:16 PM by ryder_s RSS

    Adobe Photoshop CC has stopped working

    ChadPreslar Community Member
    ChadPreslar Jul 17, 2013 7:40 AM

      Installed CC photoshop on a brand new W530 laptop.

       

      Upon launching either the normal or 64 bit versions of photoshop CC, the application loads then I receive the following error...

       

      "Adobe Photoshop CC has stopped working"

       

      I am unable to use the application, I have removed and reinstalled also in an attempt to correct the issue.

       

      investigation of the event log results in the error below.  Has anyone else seen this ?

       

      Log Name:      Application

      Source:        Application Error

      Date:          7/17/2013 9:24:12 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      TAG004144.tagusa.com

      Description:

      Faulting application name: Photoshop.exe, version: 14.0.0.0, time stamp: 0x51763d4f

      Faulting module name: nvd3d9wrap.dll, version: 8.17.13.2000, time stamp: 0x51709939

      Exception code: 0xc0000005

      Fault offset: 0x000089b4

      Faulting process id: 0x2930

      Faulting application start time: 0x01ce82f949a67d51

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Photoshop.exe

      Faulting module path: C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.dll

      Report Id: 8c8b9c41-eeec-11e2-8db7-24fd5200e17c

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2013-07-17T14:24:12.000000000Z" />

          <EventRecordID>8903</EventRecordID>

          <Channel>Application</Channel>

          <Computer>TAG004144.tagusa.com</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Photoshop.exe</Data>

          <Data>14.0.0.0</Data>

          <Data>51763d4f</Data>

          <Data>nvd3d9wrap.dll</Data>

          <Data>8.17.13.2000</Data>

          <Data>51709939</Data>

          <Data>c0000005</Data>

          <Data>000089b4</Data>

          <Data>2930</Data>

          <Data>01ce82f949a67d51</Data>

          <Data>C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Photoshop.exe</Data>

          <Data>C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.dll</Data>

          <Data>8c8b9c41-eeec-11e2-8db7-24fd5200e17c</Data>

        </EventData>

      </Event>

        • 1. Re: Adobe Photoshop CC has stopped working
          Chris Cox Adobe Employee
          Chris Cox Jul 17, 2013 10:25 AM (in response to ChadPreslar)

          Faulting module name: nvd3d9wrap.dll, version: 8.17.13.2000,

           

           

          Your NVidia video card driver is crashing.  Update your driver from NVidia's website. If that does not help, then contact NVidia so they can get more information to fix the driver bug.

          • 2. Re: Adobe Photoshop CC has stopped working
            ryder_s Community Member
            ryder_s Aug 28, 2013 9:21 AM (in response to Chris Cox)

            I just renamed the

            C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.dll

             

            C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.bad

             

            And photoshop will now launch, for what it's worth.

            • 3. Re: Adobe Photoshop CC has stopped working
              Chris Cox Adobe Employee
              Chris Cox Aug 28, 2013 5:00 PM (in response to ryder_s)

              You really need to update the driver to get that DLL fixed, it is part of the driver, and the driver might need it to function.

              • 4. Re: Adobe Photoshop CC has stopped working
                ryder_s Community Member
                ryder_s Aug 28, 2013 5:17 PM (in response to Chris Cox)

                Well. I'm current on the nvidia driver and the lastest version installed the same file on my machine, I renamed it bad because once again photoshop was not working, and then once it was .bad again, photoshop was fine. I looked into what the driver was and it's for storing screen resolutions and other misc information. It didn't sound that mission critical, and I haven't crashed again today. I'll keep going and let you know if my system blows up, but for something which is supposed to be rock solid driver wise--- a quadro 4000m-- I'm not impressed.

                Also, this issue had broken cs6. CS6 works as well now. I should also note that there is an NVIDIA folder for the 64bit version of the driver as well. I had to rename the file in:

                C:\Program Files\NVIDIA Corporation\coprocmanager\

                 

                I had to do this after completely nuking the driver back to nothing with Driver Sweeper and rebooting and installing the 320.78-quadro-notebook-win8-win7-64bit-international-whql drive. So I'm just giving anyone else that runs into this options, because I was really upset yesterday when photoshop would insta-crash upon launch. And since the file has the same early june date that I originally renamed .bad, I don't have a lot of faith that nVidia is going to fix it.

                • 5. Re: Adobe Photoshop CC has stopped working
                  ryder_s Community Member
                  ryder_s Aug 29, 2013 2:16 PM (in response to ryder_s)

                  OOH! well I was wrong. I reported the bug at nvidia, and "Ray" got back to me, the new beta drivers fix the issue:

                   

                  https://developer.nvidia.com/opengl-driver