6 Replies Latest reply: Jul 18, 2013 12:04 PM by bob.treitman RSS

    Windows 8.1 - errors in Send Now

    pope_a_g

      I use Internet Explorer in Windows 8.1 and Send Now does not seem to work on this

       

      Usually gives File Too Large errors on 2mb files - error massage is covered in chinese characters

       

      Does not allow multiple file selection ( I have the plus account)

       

      I send files using Chrome but it is a problem that needs sorting

        • 1. Re: Windows 8.1 - errors in Send Now
          saflynn Adobe Employee

          Hi pope_a_g

           

          Could you please supply us with a screen shot of the error message you are seeing when you attemp to send a file on IE/WIN8

          I've just sucessfully send a number of transactions using IE10 on Windows 8

           

          Susan

          • 2. Re: Windows 8.1 - errors in Send Now
            pope_a_g Community Member

            I am sure it works in Windows 8, but I have the 8.1 pre release evaluation version, which seems to have problems with a few programs. Three different error messages shown below

            Image1.jpg

            • 3. Re: Windows 8.1 - errors in Send Now
              saflynn Adobe Employee

              Thank you for the screen shots

              I'm afraid we don't support Windows 8.1

              See our System Requiremets page for supported Operating Systems and Browsers - https://www.acrobat.com/misc/en/system-requirements.html

              • 4. Re: Windows 8.1 - errors in Send Now
                jbayler Community Member

                Just try Adobe SendNow function in the "Adobe Reader XI".
                The "Adobe Reader XI" works under Windows normally problem free, which, according to the Adobe Support is "Adobe Reader XI" SendNow function of the successor to the Desktop Tool.

                 

                Screen.JPG

                 


                <<<--- Orginal Support Message --->>>

                 

                Sehr geehrter Herr XXXXX,

                 

                vielen Dank für die Zusendung Ihrer Fragen sowie den Screenshot.

                 

                Die von Ihnen Markierte Funktion auf dem Screenshot ist der "Ersatz" für die Desktop Anwendung. Mit dieser Funktion haben Sie die gleichen Möglichkeiten wie mit der Desktopanwendung.

                 

                <<<--- Orginal Support Message --->>>

                 

                 

                 

                <<<--- Translat Support Message --->>>

                Dear Mr.
                XXXXX,

                Thanks for sending us your questions, as well as the screenshot.

                The function you selected in the screenshot is the "replacement" for the desktop application. With this function, you have the same features as the desktop application.

                <<<--- Translat Support Message --->>>
                • 5. Re: Windows 8.1 - errors in Send Now
                  bob.treitman Employee Hosts

                  Thank you for reporting this problem. We will investigate. In the meantime, can you...

                  1. Try with Firefox and Chrome and let us know if you have the same experience with those browsers? 
                  2. Tell us what version of the Adobe Flash Player  you have installed? You can see this by going to http://www.adobe.com/software/flash/about/
                  3. Try uploading files to https://workspaces.acrobat.com (you can use the same Adobe ID as you are using for SendNow) and let us know if you see the same problem there?
                  • 6. Re: Windows 8.1 - errors in Send Now
                    bob.treitman Employee Hosts

                    This is NOT a replacement for the SendNow Desktop Application. The functionality you get from the Reader/Acrobat panel is a small subset of what you get with the web client or what you got with the Desktop Application (which Adobe is no longer distributing).