4 Replies Latest reply on Jul 18, 2013 8:17 AM by A.T. Romano

    Problem with Premiere Elements 11 and WMV files

    Couscous

      I have WMV files that were created by Photoshop Elements. Windows Media Player successfully plays these files. I used to be able to successfully import them into Premiere Elements (9, 10 and 11); however, when I now import them into Premiere Elements 11, I only see the lower part of the video. The upper section is black. The other formats that I've tried importing (mpg, mp4, avi, mov and mts) all work fine.

       

      In addition, I tried converting these WMV files using both Media Encoder CS5 as well as CS6. They, too, only display and process the lower part of the video.

       

      I'm running Windows 7.

       

      Does anyone have any suggestions?