It sounds like you have a paid account and the other users have free accounts.
You will have to share the form with the other users, please see this link for more detailed on how to share a form with others:
All the free account users should be able to open all the forms that you have shared with them. Free users can only create one form on their own.
Hope this helps,
Hello. It was purchased for a county. It still just has one paid account? Thanks for the help.
Please provide the following information - send to firstname.lastname@example.org:
- Type of account (which subscription plan) the county purchased.
- The account name, that is the email address used to purchase the subscription.