3 Replies Latest reply on Jul 22, 2013 12:54 PM by A.T. Romano

    Upper half of video blacked out

    MST-VCC

      My colleague was working with Premiere Elements on a video, and everything had been smooth, until she made a couple of corrections and then one of the video clips began showing only black on the uppper half of the image. We couldn't see any real reason for the issue being caused, but did not that deleting a lower-third that was overlayed on the clip did remove it. We CTRL+Z'd it and put it back, and the black came back. We couldn't find any reason as to why the lower-third would be causing this issue, and I suggested it might be a glitch in the render, and an export or re-render might rectify the issue. We went ahead and exported the video, but the exported video had the issue throughout the entire video. And now, the video is littered with this issue on the timeline.

       

      Here is a screen capture of what I am describing:

      premiere elements glitch.jpg

       

      Does anybody have any suggestions? Has anyone ever encountered this happening? Help is much appreciated.

        • 1. Re: Upper half of video blacked out
          A.T. Romano Level 7

          MST-VCC

           

          Please read Announcement at top of this forum which deals with this 1/2 wmv display problem which was caused by a recent Windows Updates.

           

          There are several threads in Discussion already.

           

          If you have any problems finding the Announcement and finding the current threads here on the problem, please post back.

           

          Thanks.

           

          ATR

          • 2. Re: Upper half of video blacked out
            MST-VCC Level 1

            It appears this is the answer, unfortunately. Confirmed it today while working within Premiere Pro.

             

            The workaround my colleague used was to convert them to another format first, and then she imported them into her project. It seems that has bypassed the issue for now without having to do any major lifting.

             

            I had read that message before I posted, but didn't think it applied at first.

             

            Thanks.

            • 3. Re: Upper half of video blacked out
              A.T. Romano Level 7

              MST-VCC

               

              Thanks for the follow up which is important to all.

               

              Glad all worked out well for you.

               

              Any further flare ups on this issue, please let us know. Some have had to resort to the following to make sure the offending kb was really gone

               

              a. For now, set Windows Updates so that notification is required for any downloading plus installing (oldevhs suggestion)

              and

              b. If you catch the offending kb beforehand in Windows Update Important Updates, just right click it and select Hide (nealeh suggestion).

               

              ATR