1 2 Previous Next 53 Replies Latest reply: Apr 18, 2015 10:50 AM by daveg78802948 RSS

    Premiere CC corrupt project files including auto-save

    JenniferStern Community Member

      Every single premiere cc project file I have including my auto-save prj files will not load. I get the error message "The Project Appears to be Damaged, it can not be opened". This is for all my Premiere CC Projects. I have uninstalled and reinstalled Premiere with no avail. Is there anything I can do in order to salvage these corrupt files and the work/effort associated with them?

        • 1. Re: Premiere CC corrupt project files including auto-save
          Ann Bens CommunityMVP

          Auto save overwrite itself after so many times. So if the project is corrupt all the auto save get corrupt also over time.

          Did you save a copy to another drive after every edit session.

          These files do not overwrite and you have the oppertunity to go back a day or more without loosing too much work.

           

          How many projects are we talking about.

          Mac or windows.

          • 2. Re: Premiere CC corrupt project files including auto-save
            Mark Mapes Employee Hosts

            Please post one of your projects so that we can try loading it.

            Is there anything common to all your sequences--a particular clip, an effect or transition? What happens if you create a project, leave it completely empty of assets and sequences, save, close, and reload?

            If even the most basic sequence won't open, then one possiblity is that something's messed up in your preferences. To test this, try moving or renaming the "Profile-<username>" folder under Documents/Adobe/Premiere Pro/7.0.

            • 3. Re: Premiere CC corrupt project files including auto-save
              JenniferStern Community Member

              I tried moving/renaiming the Prefrences with no avail,... I've uploaded a zip file of the project file to the cloud. It can be accsessed here; http://adobe.ly/1bOBdox

              Thank you in advance for any assitance in this matter,

              Jennifer

              • 4. Re: Premiere CC corrupt project files including auto-save
                Mark Mapes Employee Hosts

                I've downloaded your project file and get the same result upon attempting to open it. Come Monday, I'll enter a bug report.

                • 5. Re: Premiere CC corrupt project files including auto-save
                  JenniferStern Community Member

                  Thank you so much Mark, I should point out that I used a  Warp Stablizer within this project. Advanced Detail with the  Rolling Shutter Ripple with Enhanced Reduction on a few clips, that are more than a 3-5 seconds long. 

                  I'm not sure if that helps.

                  • 6. Re: Premiere CC corrupt project files including auto-save
                    Joachim@Bewegtbild Community Member

                    same to me!! we have here the same problem and 2 huge projects seem not available any more and the intersting:

                    WE ALSO USER THE WARP STABILIZER!!

                    • 7. Re: Premiere CC corrupt project files including auto-save
                      Jim Curtis Community Member

                      If you're on Mac, you can try Digital Rebellion's suite of tools that includes Project Repair, which can strip the Warp Stabilizer data from your project.  Keyframes too, which is another source of crashing/corruption, especially I've noticed on imported FCP7 projects.

                       

                      If you're on Windows, you could get somebody to run the tool for you, as Pr Projects are supposed to be cross-platform compatible.

                       

                      If you want to upload it and send me a link, I'll run it through Project Repair for you and send it back.  But, I don't hover on this list like some people.

                      • 8. Re: Premiere CC corrupt project files including auto-save
                        Joachim@Bewegtbild Community Member

                        hi jim. good idea, but didn't worked for me sadly. i've installed a trial version but the result is the same... :-(

                         

                        thanks anyway!

                        • 9. Re: Premiere CC corrupt project files including auto-save
                          Jim Curtis Community Member

                          Joachim, I'm getting the same failure on the project you sent me via PM.  It looks like it's loading, until I get the screen that says, "This project could not be loaded, it may be damaged or contain outdated elements."

                           

                          Hopefully, since an Adobe team member has acknowledged this is a repeatable issue, a fix is around the corner.

                           

                          So, I take it you don't have an Autosaved version that preceded the time you applied the Warp Stabilizer?

                           

                          For future reference, I usually do and suggest a Save As every day, or with every significant change, and increment my Project name - sort of like a manual version of Increment and Save that Ae and other apps have.  That way, if I get in this kind of a bind, I have a working previous version.

                           

                          Sorry this didn't work for you.

                           

                          Jim

                          • 10. Re: Premiere CC corrupt project files including auto-save
                            Mark Mapes Employee Hosts

                            Jennifer & Joachim: I have been unable to reproduce this issue with a project that I created from scratch. So some additional info will help.

                            1. Are these projects that you created in CC, or do they date back to an earlier version?
                            2. If they're from CC, have you tried creating a project, leaving it completely empty of assets and sequences, then saving, closing, and reloading?
                            3. If an empty project opens, then please try adding a few clips to a sequence without Warp Stabilizer or any other effect. Save/close/load.
                            4. And if that works, then apply Warp Stabilizer and try again.
                            5. If you're working with older projects converted to CC, please try with a new CC project.

                             

                            Also, please report the specifications for your computer. This page list info that helps us troubleshoot:  http://forums.adobe.com/message/4200840#4200840

                            • 11. Re: Premiere CC corrupt project files including auto-save
                              Mark Mapes Employee Hosts

                              Update: A developer has investigated the project you provided, Jennifer, but was not able to find anything illuminating. So the only way we'll be able to nail this is to isolate a set of steps to create a project that turns out corrupt. The questions in my prior post should be a good start toward isolating a repro case.

                              • 12. Re: Premiere CC corrupt project files including auto-save
                                cscooper2013 Community Member

                                I'm also curious, since this thread began sometime around the release of the Dynamic Link 7.01 update (not to be confused with the Premiere Pro CC 7.01 update).  Have you applied that update, and if so, was it working before that update?

                                 

                                I only first noticed the DL7.01 update on Monday, July 22 (I think), so maybe this isn't the issue.  I have not installed that update, yet, so I'd be willing to give your project a try... as long as it won't corrupt all of my other projects...

                                • 13. Re: Premiere CC corrupt project files including auto-save
                                  JenniferStern Community Member

                                  FYI:  Windows 7 Proffessional, i7 w/ 24 Gig of Ram, nVidia Card...

                                   

                                  You've raised a great question cscooper2013...

                                  This has me thinking,... I initially thought there was something wrong with Dynamic Linking,

                                  Originally this project was started in CS6 and then opened in CC and re-saved as such (CC)...

                                  I have tried creating both a Blank Clean CS6 as well as a CC Project and tried importing either the project or a single sequence and it hangs on the Dynamic Link Window...

                                   

                                  This may be where the issue lies. Dynamic Linking,...

                                  • 14. Re: Premiere CC corrupt project files including auto-save
                                    cscooper2013 Community Member

                                    I mean Dynamic Linking has been error-prone in CC—hence the DL bug fix release—but I don't know that this issue sounds like it's related.  Had you installed the DL update before things started going wrong?

                                     

                                    Another activity that I keep noticing as a common denominator for a few other bugs is having started a project in CS6 and then trying to finish the project in CC.  This seems to be the determining factor in whether broken CC Multicam Sequences can be fixed with the PPr7.01 patch, or not, as well as a few other issues I've seen here and there in these forums.

                                    • 15. Re: Premiere CC corrupt project files including auto-save
                                      JSS1138 Community Member

                                      Originally this project was started in CS6

                                       

                                      That has caused many a problem.  The recommendation is to only work on new projects in the new version.

                                      • 16. Re: Premiere CC corrupt project files including auto-save
                                        JenniferStern Community Member

                                        Can someone tell me if using the Adobe ExtendScript Took kit may work? I've used XML Wrench in the past however, I can't seem to open CC Project files in it. Is Premiere CC writen in a different code? And if so, what would be a good way to debug it, or at the very least strip some code from it so the project may open?

                                        • 17. Re: Premiere CC corrupt project files including auto-save
                                          EXL Films Community Member

                                          How can Adobe even call this a professional product! A product that we pay so much per month and then it stabs us in the back! Seriously?

                                          We edited a project for last 2 weeks and we were about to do an export - then adobe crashes. Sorry a serious error has occured. After that the project and all autosaves were corrupt

                                           

                                           

                                          Adobe if you dont step up your game soon and resolve these issues then I will get our lawyers and sue you for the time and money you have completely wasted not to mention the loss of clients as a direct result to us not delivering on time. You better resolve this and come up with a fix for this corruption. If you dont take all of our project files and fix them and give us back a file that will work then I will go to the next step and I am serious!

                                           

                                          I don't want to talk to your tech support who will waste my time

                                          I don't want the blame to be put on somehting i did wrong.

                                          You need to sell software that works.

                                           

                                          What is your answer to this?

                                          Also if you dont resolve this our entire company is dropping your software for good!

                                          • 18. Re: Premiere CC corrupt project files including auto-save
                                            Kevin-Monahan Adobe Employee

                                            Hi EXL films,

                                            Which version of Premiere Pro are you running? This should not be happening as of Premiere Pro CC 7.1, and later.

                                             

                                            See Editing Finesse Enhancements-Auto Save Enhancements

                                             

                                            "When you specify auto-save to occur at regular intervals, Premiere Pro auto-saves a project on detecting changes to the project file.


                                            The auto-save occurs irrespective of whether you manually save the changes to the project or not. Earlier, Premiere Pro would not execute auto-save if you manually saved within the interval setting.

                                            If the system goes idle for a period beyond the interval setting, Premiere Pro forces an auto-save."

                                             

                                            Hope that helps.

                                            Thanks,

                                            Kevin

                                            • 19. Re: Premiere CC corrupt project files including auto-save
                                              JSS1138 Community Member

                                              What is your answer to this?

                                               

                                              I'm just a user like you.  My answer is a new feature for PP.  Please add your voice.

                                               

                                              http://forums.adobe.com/thread/1369232?tstart=0

                                              • 20. Re: Premiere CC corrupt project files including auto-save
                                                Kate Webbink Community Member

                                                Thanks for lending an ear to the problem.  Do any proposed solutions (from Adobe or third parties) address actually repairing the already-corrupted files out there? Or does anyone know more specifics--e.g., why there might not be a standard method for repairing them, if that's the case?

                                                 

                                                I ended up with a slew of  corrupt projects when transitioning to Premiere CS6 a while ago.  Most of them had a non-corrupted autosaved version, but a so-far-unrecoverable project is currently hijacking my production schedule:

                                                 

                                                -The project was partly edited in CS5.5, and was corrupted after some editing in CS6

                                                -It involved  dynamic linking, but no colorista or warp stabilizer

                                                -No working alternate/autosaved versions available

                                                -Tried importing into Premiere CS5, 5.5, 6 & AE CS6

                                                -Tried Pro Maintenance Tools "Project Repair" (2.0.17)

                                                 

                                                Everything still leads to the same message from Premiere (CS6.0.2): "The project could not be loaded, it may be damaged or contain outdated elements."

                                                 

                                                ...So I'm not sure if it's better to just rebuild the final cut (using an h264/compressed export of a previous cut,  all footage/pieces, and all of my next 48+ waking hours), or  go snark-hunting through 229,209 lines of XML.  If any Adobe developers (or anyone out there) would like another corrupted  .prproj file to muck with, it's up here:

                                                 

                                                http://drive.google.com/file/d/0B8JJBlMEniKKQ2hzWlR5ajNWaXM

                                                 

                                                I [now] understand the "problems happen when projects go back and forth between CS5/5.5/6," but if nothing else, it would satisfy my morbid curiosity to get a genuine autopsy report on this project file from someone who knows what they're looking at.  If possible.

                                                 

                                                Fow now, I'm in the same boat with EXL Films. SOS...

                                                Take care

                                                -kate

                                                • 21. Re: Premiere CC corrupt project files including auto-save
                                                  JSS1138 Community Member

                                                  Do any proposed solutions (from Adobe or third parties) address actually repairing the already-corrupted files out there?

                                                   

                                                  The only one I know of is XML Wrench.

                                                   

                                                  It doesn't necessarily fix a corrupt project, it just corrects any XML markup issues.  Resolving those may or may not actually get the project working.

                                                  • 22. Re: Premiere CC corrupt project files including auto-save
                                                    Kate Webbink Community Member

                                                    Thanks, Jim--I've checked through the XML in ExtendScript (couldn't get XML Wrench on a Mac), but always get the same "damaged/outdated" message when trying to open the project again in Premiere.  (If XML Wrench has some spiffy built-in debugging thing, I'll [try to] try it, but beyond unclosed tags/basic errors, I'm not really sure what I'm supposed to be looking for in there.)

                                                     

                                                    As it is, I ended up just manually reconstructing the main sequence I needed by  laying the footage  over a fine cut export.  I'm tempted to think that another sequence or two from the corrupt project would be salvageable, though, if I could clean up the XML.  ...so the file's still up there in case someone on the Adobe side/anyone more familiar with  .prproj file structures is insanely bored and wants  another case study to dig around in...

                                                    • 23. Re: Premiere CC corrupt project files including auto-save
                                                      Mark Mapes Employee Hosts

                                                      Sorry to hear that you're having such problems.

                                                      One thing worth trying in CC:

                                                      1. Create a new project
                                                      2. in Media Browser, go to the old project. When you double-click it, you'll be able to see all the contents--sequences, bins, assets...
                                                      3. try importing your sequences one by one. (I recommend saving after every successful import.)

                                                       

                                                      In this way, you can sometimes access most or all of the edited content in a project that cannot be opened on its own.

                                                      • 24. Re: Premiere CC corrupt project files including auto-save
                                                        shooternz Community Member

                                                        I am interested to know from any of you who are experiencing "corrupt project files" ...if the manual backups you do... also get corrupted and wont load.

                                                         

                                                        That would worrry me.

                                                         

                                                         

                                                        I do regular Copy Project Backups at various stages in my edit.  Numbered Backup iterations.

                                                         

                                                        My theory is that I am copying an un corrupted project and one that  has loaded o that point..

                                                         

                                                        Should the project fail to load one day...I can fall back to first one of these that "works"

                                                         

                                                        Minimising my loss..

                                                         

                                                        FWIW. I have auto save turned off.... and I have never had to resort to using a manual backup.

                                                         

                                                        Be interesting if anyone can discover  the reason(s) why projects get occasionally get corrupted though.

                                                        • 25. Re: Premiere CC corrupt project files including auto-save
                                                          codychar Community Member

                                                          Thank you so much!  The Media Browser work-around did the trick.

                                                          • 26. Re: Premiere CC corrupt project files including auto-save
                                                            Format_67 Community Member

                                                            Mark same issues here with a corrupt CC project file.  Accept, when trying the media browser method, still no success, any suggestions?  The file starts to load in the media browser, then nothing shows up.

                                                            • 27. Re: Premiere CC corrupt project files including auto-save
                                                              mikeveldstra Community Member

                                                              Hi Guys.

                                                              Tried al of the above. Updated it yesterday.

                                                               

                                                              1.Reinstalled premiere cc

                                                              2. Opened autosave files. (sometimes work then don't work )

                                                              3. Open in a new timeline through media browser

                                                               

                                                              When I was able to open old autosaves the playback is choppy but plays until I render.

                                                              Then everything starts over again.

                                                               

                                                              error opening file etc.

                                                               

                                                              I have a deadline and really need to open my files....

                                                              Any help would be apreciated.

                                                               

                                                              Thanks

                                                              • 28. Re: Premiere CC corrupt project files including auto-save
                                                                b_foote1 Community Member

                                                                I have a similar issue where I can acutally open my project and edit but when I render or export it crashes or just sits at 0%. Doesnt do me any good when I cant get the edit out of software.

                                                                 

                                                                Tried copy and pasting into a new project, replacing all the media on my RAID with the field originals, XMLs, changing sequence settings, etc.

                                                                 

                                                                Also while editing it will work for a bit then no video or audio playback then a total freeze.

                                                                 

                                                                Any help would be apreciated.

                                                                • 29. Re: Premiere CC corrupt project files including auto-save
                                                                  Adrenaline Junkie Community Member

                                                                  Any idea when this CC bug is going to be fixed? I lost a project after days of work. In my case I opened it originally from a CS6 project. It actually happened twice the first time was after only a few edits and I thought it was a fluke; reopened it and started over.

                                                                   

                                                                  I've tried:

                                                                   

                                                                  Opening auto-saves

                                                                  Clearing cache.

                                                                  Whacking my profile.

                                                                  Opening within a new project.

                                                                   

                                                                  All without success. Everything was working fine until I closed the project and tried to reopen it. Seeing "The project could not be loaded, it may be damaged or contain outdated elements" is a nightmare.

                                                                   

                                                                  It's hard to believe, what looks like a widespread bug, is not resolved after 3 plus months. Isn't that the reason we pay a subscription for quick updates? Especially on what looks like a bug that should be marked critical.

                                                                  • 30. Re: Premiere CC corrupt project files including auto-save
                                                                    Mark Mapes Employee Hosts

                                                                    Format_67, mikeveldstra, and Adrenaline Junkie: I just sent you an email asking for a copy of a project that won't open.

                                                                    b_foote1: The issue you're reporting seems to be an entirely different issue given that you're able to load your project and don't hit a problem until you render or export, plus occasional hangs in the midst of editing. I urge you to start a new thread to focus on these issues. If you do so, please provide the info specified here: http://forums.adobe.com/message/4200840#4200840, and of course any other details that seem pertinent.

                                                                     

                                                                    I should note that the error message indicating that the project "may be damaged or contain outdated elements" is essentially a symptom, which can result from a variety of root causes. That means that we're not dealing with a single, widespread bug, but rather some unknown number of bugs that happen to look alike. We're committed to investigating cases as they come to our attention and fixing as many as possible, but please be aware that there's no magic bullet that will eliminate all cases once and for all.

                                                                    • 31. Re: Premiere CC corrupt project files including auto-save
                                                                      Kevin-Monahan Adobe Employee

                                                                      Thanks, Mark.

                                                                      Mark Mapes wrote:

                                                                       

                                                                      ...but please be aware that there's no magic bullet that will eliminate all cases once and for all.

                                                                       

                                                                      I agree, It's a hard fact of life that project files can get corrupted for a variety of reasons. This has been true with every other NLE I have worked on since the 90's. I've been taught that the best way to combat this eventual occurence is to have a plan for diligently backing up project files on a regular basis. That way, one always has a safe copy to return to in case things like this happen. Shooternz alludes to this in Post 24.

                                                                       

                                                                      The rule of thumb is to backup to three places at least three times a day (or more frequently, if you like). These are hard backups besides the ones in your Auto Save folder. One should be uploaded to a safe space on the internet. In the next version of Premiere Pro CC, you'll be able to save backups to the Creative Cloud automatically. Pretty cool!
                                                                      Backup to CC.jpg

                                                                       

                                                                      I know that's no help if you have no current backup. So, sorry if this advice might not be very helpful at this time. However, something to always keep in mind for the future.

                                                                       

                                                                      Thanks,

                                                                      Kevin

                                                                      • 32. Re: Premiere CC corrupt project files including auto-save
                                                                        Jim Curtis Community Member

                                                                        Increment and Save a few times a day is also a good policy.

                                                                        • 33. Re: Premiere CC corrupt project files including auto-save
                                                                          Lux Video Community Member

                                                                          getting the same thing... this project contains 13 shows.. needless to say i'm a bit screwed if I don't get this going....

                                                                           

                                                                          ADOBE, where can I send you my project to get fixed?

                                                                           

                                                                          thx

                                                                           

                                                                          Marc.

                                                                          • 34. Re: Premiere CC corrupt project files including auto-save
                                                                            b_foote1 Community Member

                                                                            Try to use http://www.digitalrebellion.com tools. They are free for 30 days i believe.

                                                                            • 35. Re: Premiere CC corrupt project files including auto-save
                                                                              Lux Video Community Member

                                                                              I'm on a PC!! they are developping for windows.. .but i sort of need the fix .. now

                                                                              • 36. Re: Premiere CC corrupt project files including auto-save
                                                                                cscooper2013 Community Member

                                                                                Marc,

                                                                                 

                                                                                Adobe Support doesn't typically hang out here on the forums.  Go figure.  But supposedly you can contact that mythical creature here: Learn & Support

                                                                                • 37. Re: Premiere CC corrupt project files including auto-save
                                                                                  Lux Video Community Member

                                                                                  Yeap, I was hoping since some of the post were pretty threatning they'd keep an eye on this one LOL!!!..

                                                                                   

                                                                                  thx for the link...

                                                                                  • 38. Re: Premiere CC corrupt project files including auto-save
                                                                                    b_foote1 Community Member

                                                                                    And that mythical creature is a call center in India! Yay!!!

                                                                                    • 39. Re: Premiere CC corrupt project files including auto-save
                                                                                      Lux Video Community Member

                                                                                      Oh Damn!! I'm screwed LOL!!!!

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