5 Replies Latest reply on Jul 19, 2013 7:55 AM by Captiv8r

    Failed to load XML file

    Sarah4280

      We are using RH10, output with WebHelp Pro. We recently upgraded our projects from RH9 to RH10. Performing a search in our online help generates the following error message: Failed to load XML file.

       

      Is anyone else experiencing this issue? Any resolutions for this problem?

       

      Thank you in advance for any help!

        • 1. Re: Failed to load XML file
          Captiv8r Adobe Community Professional & MVP

          Hi there

           

          Are you publishing your content to and delivering it from RoboHelp Server?

           

          Cheers... Rick

          • 2. Re: Failed to load XML file
            Sarah4280 Level 1

            No, we don't use RH Server. We generate the help locally and copy it over to our publishing server.

             

            Thanks!

            • 3. Re: Failed to load XML file
              Captiv8r Adobe Community Professional & MVP

              Perhaps therein lies the issue. You said you are creating WebHelp Pro output. That output is specifically designed to work only in conjunction with RoboHelp Server. Try generating WebHelp instead and see if the problem disappears.

               

              Cheers... Rick

              • 4. Re: Failed to load XML file
                Sarah4280 Level 1

                Thank you, Rick! We will give that a try.

                 

                We had used WebHelp Pro output in the same manner when we had RH9, and used the same process without this issue. Do you know if this is a new specification of WebHelp Pro for RH10? 

                 

                Sarah

                • 5. Re: Failed to load XML file
                  Captiv8r Adobe Community Professional & MVP

                  Hello again

                   

                  If by "new specification" you mean that WebHelp Pro should only be used with RoboHelp Server, that would be a NO. It's always been the case that the "Pro" output was intended for use with RoboHelp Server. Now it could well be that RoboHelp 10 Pro output isn't as "forgiving" as earlier versions have been. I'm not sure.

                   

                  Unfortunately we see so so many folks just gravitate right toward the "Pro" output in the misguided belief that it is somehow better or has more bells and whistles than the basic WebHelp has. But that's never been the case. What HAS always been the case is that the code driving things has been configured to work with the code on the RoboHelp server.

                   

                  One change that I believe has occurred has been a renaming of the XML files that are created. So that may factor in here. I'm not sure. It might be best for you to just generate WebHelp output, then wholesale delete all the files from the server and publish fresh.

                   

                  Cheers... Rick